My PT therapist was professional, knowledgeable, and had a great positive attitude. After 12 weeks…read moreof therapy, I have been able to resume my normal activities. The entire office has been a pleasure to work with.

Excellent service. Great staff. flexible service knowledgeable staff good locat with plenty of…read moreavailability for parking. I will use them again if I need additional physical therapy in the future

Thinking about the experience - the office policy does not allow for switching care teams. The…read moreoffice in Franklin near stop and shop is undergoing renovations. Please read other reviews as well.

The care I received from Jake and Maddy were good and a pleasant experience. However, the front…read moreoffice gave me incorrect information about my insurance benefits. This was my first PT experience and I was told that I was going to have a $40 co-pay per visit, which I figured would be like my PCP where no deductible was at play. Even on the intake form, I initialed that I only had a $40 co-pay per visit. I ended up visiting 5 times and every time they took a $40 co-pay. More than two months later, I unexpectedly get a bill for $400! I called the billing office and they confirmed that I was given incorrect information about my benefits by the office staff, and that my deductible did apply in this case. Had I known that and had knowledge about how much each visit was going to cost me, I likely would have not scheduled additional visits and continued my rehab at home. Even though the billing office confirmed that bad information was given to me, they were unwilling to make it right. They are leaning on their disclaimer form, which makes them harmless for any mistakes made on their end. It's too bad patients don't have that type of protection. I have a pretty standard BCBS plan from what I understand. After the first visit was billed and paid, the practice should have notified me that my benefits were not as they were presented so that I could make an informed decision about future visits. Instead, they continued to only collect a co-pay and not notify me of the applicable deductible. I'm going to pay the bill but I wanted to post today to warn other patients to check your own insurance coverage prior to going to this practice. Additionally, I suggest that you inquire what the service fees and contracted rates are for your insurance coverage so that you can understand what potential patient responsibility you might have in the case that that they make another error in reading your benefits. Despite the good care, I will not be returning to this practice due to their unwillingness to right a mistake. I was willing to split the difference with them and pay $200, but they declined. Very disappointing.

Recently worked w/ Momentum and they fixed me right up. My experience with Momentum was superior…read morecompared to another local PT provider for the the same issue. Unlike most PT offices, you work with a a very knowledgeable and skilled licensed therapist each time. Front desk is super pleasant too! Wouldn't hesitate to return when needed again.

Patrice runs the front desk like a well-oiled, insurance-navigating machine and is also a complete…read morejoy to talk to. Alex has been treating me since I was 4 months postpartum and experiencing persistent lower back pain after being pregnant with my son (9 lbs, 9 oz at birth) and delivering him via c-section. Her empowering, supportive and adaptable therapy and style is matched by her deep expertise in women's health and how the body works. Yesterday, after about 8 months of dedicated work and patience (on her end) I achieved the milestone physical goal we had set when we began. Alex, thank you SO much for giving me this power back. Your work is very impactful and has made a huge difference in my life, health and comfort! Plus, my 1 year old (now 27 lbs!) loves that Mama can pick him up more now!

I've never felt more comfortable at PT than I do here. Everyone is incredibly nice (including the…read moreother patients) and easy to get along with. Sometimes there's also a doggo visitor so... obviously, everyone should go here.

After months of physical therapy here that completely healed me, I joined their senior exercise…read moreclass (boot camp). The instructor; Ed, is a great motivator. The class meets every Tuesday and Thursday at 11 A.M for one hour. The exercises range from moderate to somewhat challenging. The sessions cost $5.00 each ( first session free!). If you prepay with $50.00, you get twelve sessions! Ed, a former Marine, is extremely knowledgeable and inspiring with these workouts. The hour exercise flys by!

Great trainers especially Roger for walking through exercise and stretches and making sure form is…read moregreat to get the best results you possibly can. The best PT IV ever been too.

I absolutely love Performance Physical Therapy and the staff. I have had multiple physical ailments…read moreover the years and it the best PT around. Then staff is fun and easy going. Genuinely care about your health. I rather go to PT then to a Dr and be tossed around till they can figure out the issue. Jess especially is amazing. I go straight to her with any ailment.

I had a great experience working with Brent and Julie during my physical therapy for my hip and…read moreknee. I saw Brent more often, and he always took the time to listen to my concerns and make sure they were addressed. He taught me stretches and exercises, carefully making sure I was doing them correctly. He knew when to advance my exercises, so I built up my strength. His dedication to helping me recover was outstanding. Julie was just as wonderful. She listened carefully and always found the right stretches or exercises to help with whatever I was experiencing. She would work on my muscle knots until I felt relief. She was caring, knowledgeable, and genuinely invested in my progress. I'm so grateful for the care and support they both provided throughout my recovery. I highly recommend Brent and Julie to anyone looking for compassionate, skilled physical therapists.

I had Brent Doherty I had sciatica ,, He is excellent…read more.. I was leaving on Vacation . Showed me a lot of different exercisers to do and a print out ....I went .. I did the exercisers when I came home .... I Am walking with No Pain THANK YOU SO MUCH BRENT

I wish I could give the folks at Person Best 10 stars. As a medical professional, I have been…read morethoroughly impressed by the care I received over 10 months of PT sessions during my recovery. Megan and Emily were professional, caring and supportive. They knew when to push and when to back off a bit when I was just having a rough day. Megan formulated a realistic, personalized plan with achievable goals. She seems to truly care about her clients and was able to advocate on my behalf when insurance issues arose. The individual sessions are a full 45 minutes, and they give you do-able exercises for home. The vibe in the office is upbeat and positive. Even the front desk staff (especially Amanda) seem to care about everyone's progress and well-being. I will continue to highly recommend Personal Best PT.

I want to start by saying this is the best place eva! I'm a long hauler here! Been here since they…read moreopened. If you need any type of pt done this is your place. They all work so hard with you. Yes I said with you! Someone works on you the entire time. They are fun, kind and always ready to help. I have seem all that work here too. I've had my knee worked and my shoulder. The best around. You won't be disappointed Good luck. Laura P

Everyone at Bay State Physical Therapy is amazing. Staff are friendly, knowledgeable and good at…read morewhat they do. Jenny, Lynn, Matt and Lisa really get to know the patients and work hard to create a warm and energetic atmosphere. I came in with lower back pain, later to discover it was a herniated disc. The improvements I made over my time there have greatly improved my quality of life, and even though I "graduated" they made sure to provide me with a good sense of direction on where to go from here to continue to maintain my improvements. I would definitely return to Bay State in the future if I find myself in need of PT again. I've gone to a few other places over the years for various ailments, and none of them compare to Bay State Franklin. I almost didn't want to leave!

I used Bay State for PT following my Achilles Tendon repair. From the start, I made it clear I…read morewanted to get back on a basketball court and more. The whole team at Bay State in Franklin from Dave the owner to the Therapists to the Receptionists were very proficient. I always felt each therapist knew what they were doing and they were involved with my case. The convenience of being inside the Franklin Y meant access to a full gym, track and excersie equipment - an added bonus.