What a friendly, polite, organized and efficient drop-off point! I don't think I was in the loading…read morezone/tow zone with my flashers on more than 3 minutes. I chose 5655 N. Clark because of its convenient location and its five-star reviews, superior to another Clark Street UPS store I'd used before, with disastrous results. This store also handles FedEx, so I know where to go in the future when I have to ship something--without anxiety. Thank you for the great service!

I have not shipped from this store, but I have interacted with its owner…read more I experienced poor customer service at another UPS store on Clark, and mistakenly review this facility thinking it was the one where I had been. The owner reached out to me. He let me know that I had the wrong store, but he apologized for the bad service that I got at the other store and said he did not like hearing of a UPS representative giving bad service! I truly appreciate his care and concern. I removed the misdirected review, and encourage you to try this store. Tell them I sent you! Here's my blog entry about my interaction, which I hope you enjoy: http://myyearwithoutcomplaining.com/?p=9441 From a distant fan in California.

I was just refused service at this store. A store clerk with a name tag that said "Dude" on it…read morerefused to pack and ship my return of an Amazon Kindle with a my Amazon shipping label. He refused the paid UPS service of boxing and packing the device, got verbally abusive, and told me he didn't care if I complained about him or his refusing service. I've had nasty encounters in this store before (and clearly many others have from the reviews here.) But I've never been flat-out refused a paid UPS Store service or been chewed out by an employee for asking for one. I have far more respect for myself as a person than "Dude" had for me as a customer. I told Amazon what happened and they changed my return channel to my local Whole Foods store.

I live behind the building and I avoid this location. Shipping stores handle A LOT of returns…read more Returns need labels. Most stores charge $2-$3 fee for up to let's say 10 pages. Annoying but not bad. This store used to be fairly busy. When you slap a printing fee and a page fee and I believe they now have a tape fee??? people stop feeling good about going to said store. Also, 3 people at the counter and not a single one walks up to help hold the door for a large package. Just blank stares behind the counter. Not what I like to see when I'm struggling to get in... I drive 6 miles south to the UPS store in Lincoln Park on North Ave where the staff prints all my labels for $2 total. The end. The owners son comes out TO MY CAR to help me carry heavy boxes. It's never expected and I've never asked but the service is there- as it should be.

I went in to mail several packages out and the staff was extremely helpful. They answered all my…read morequestions about shipping. The line moved pretty quickly and I was done in less than 10 minutes.

Not only are the prices outrageous for shipping. The staff is not very knowledgeable and rude.read more

The people who work here are so friendly and helpful. Most of the time when I need something I know…read moreI can go there w/out going next door to Western Union for some of the same things they offer but poor service and bad price.

This place is a total nightmare and beyond shady. I went here today with the simple request to have…read more5 sheets of paper scanned and emailed to me. It took the woman 45 minutes (45 minutes!) to complete this task and at the end, I checked my email and she had sent me a copy of someone's immigration application, with all of their personal information, and none of the 5 pieces of papers it had taken her 45 minutes to scan. She also wanted to charge me 2 dollars per page, which is completely insane. I can not imagine any scenario which would cause me to step foot in this place ever again.

SAVE MY LIFE! After a frustrating FAIL at several FedEx locations, I came here to send an envelope…read morethat HAD to be at it's recipient on a specific day. Why is FedEx even still in business? No guarantees, no customer service on Sundays. Useless. Yes, I get that it's a holiday weekend, but what is even the point when everything FedEx seems to stop on weekends. Enter the nice guy at the UPS store. Got my envelope all fixed up, and guaranteed delivery (barring super inclement weather, which, reasonable) when I needed it delivered. UPS is a bit more expensive than FedEx, but when they actually do what you are paying them to do - it's worth it. THANK YOU - and why the bad reviews of this place, I found it to be helpful and friendly, well organized and clean - and both the guys in the stop were handsome. Bonus!

An unsettling experience from the moment I walked in. The customer service was aggressive, not…read morewelcoming.m. I had three packages to send, probably would've given them $100, but the employee demanded ID even though I have a UPS account- and did not offer to accept a picture of the ID, an electronic ID, or any other solution. When I expressed frustration and said I then didn't need the mailer I intended to send, the employee insisted that since I had already pealed it, I had to pay him $4.50. I asked if the experience was a joke, and he blamed me for not asking more questions earlier. Maybe my earring on the right ear rubbed him the wrong way, who knows. I will not be back.

This is one of the worst post office experiences I've ever had. I went in Saturday about an hour…read moreand a half for closing and I get there when a shift change and cash store check was happening so I get that I had to wait. But the workers had such an attitude. One of them who wander around told me to go to the next open window but when I got there then the worker gave me attitude while saying I didn't call you up. Then the wandering worker said well she can wait while you get set up. The way they didn't even seem to like each other and have to work together was not making it seem like a safe space. Luckily, this isn't my common post office that I would go to and I'm so thankful for that because the set up is so weird too like you can't even see the employee in the window to know. It's also incredibly dirty inside and there was a homeless person or something asking for money right when you walk in. Didn't feel safe, didn't feel any great customer service, extremely long wait. Never again.

I've seen far worse post offices than this. Everyone complaining of employees giving an attitude…read moreperhaps need to understand these clerks aren't the complaints department for whatever you have going on. Ask to speak with a supervisor if you have delivery issues etc. It would be much better if some of the customers wouldn't stand in line trying to mail out a single first class envelope and waiting to buy a stamp just for that one envelope. Buy a book of stamps and you will save everyone else's time including your own. It would be much better if this post office had a caller window for people picking up packages open during a certain time of day like 10am or something then it would be easier to pick up packages like it was many years ago. But look at all other retail industries where everything is being automated or self serve so it doesn't surprise me that there is only one window or 2 at most open to help you. Sometimes putting yourself in the shoes of the clerk is all it takes and try seeing it from their perspective. It's not easy to have a postal job. Postal work isn't like a simple 9 to 5 job specially the ones going on route. The biggest problem is there is no parking lot for the customers and its either paying the over priced street metered parking or risking getting a ticket and when the lines are long, like waiting for 15 to 20 minutes in line for people to get their passports done specially if you know how to fill everything out then maybe do it yourselves instead of wa ting everyone doing it for you. Then that takes away time and sometimes its not worth paying overpriced meter parking or risking a ticket for waiting in long line to pick up package specially some rude customers with their kids screaming and jumping around like its a playground. The you all expect the clerks to be all smiling when you wouldn't be smiling either if you had to work in this kind of environment.

Came to this UPS today with a prepaid envelope. I used one of the kiosk and it was quick. There was…read morea staff helping a customer at the counter. Fairly small unit but it works.

This UPS store is just fine. I've been here a couple of times to send off packages and it's…read moregenerally been pretty efficient and, whilst probably a bit more expensive than it would be to go to a post office, not nearly as frustrating. They also do passport photos here. There aren't any special hours for the passport photos so head in at any point during hours. As of February 2023, the cost for passport photos is only about $15. There's street parking a plenty here.

Been coming to this UPS for years, always good and fast experience. Clean area and I've never…read morereally have to wait.

A package I was trying to return to the shipper. The original UPS label clearly indicated the…read morepackage was 36 x 4 x 4 when I took it to this location, they tried to charge me shipping for 37 5 x 5 to make an extra five bucks ridiculous. Would not recommend this location. The Foster location provides much better service..