This place is great! I had an important package to mail. They walked me through different…read moreoptions, helped me figure out what would be the best balance of speed and price and assurance of delivery. Super nice. Also, I had parked across the street to run in but didn't do parking. They saw the parking minder down the street and warned me. That extra bit of extra customer service saved me big time. Thanks guys!!

I have to add an update to my review. After making the move to Malta, my wife and I were informed…read moreof another document of which we needed to have an official copy and apostilled. This had to be done in Chicago. We were on a time crunch to get this sorted out. Simon Global got the document for us, added the required certification and had it to us in Malta all within a week. This level of service and dedication to the customer is beyond exceptional. No price tag can be put on the stress reduction we got from this. Thank you so much again for being there for us.

I've used this service twice, and both times have been great. They are easy to work with and very…read moreknowledgeable about notarizing documents. They even scanned the documents afterward, making it easy for me to send them where they needed to go. I highly recommend making an appointment for a smooth and efficient notarization process!

I found this service very helpful and pleasant. When I misplaced my tracking number, they quickly…read morefound it for me a month after I visited the shop.

On January 6, 2026, at 12:45 p.m., an employee wearing glasses with a beard and mustache spoke to…read moreme in an extremely rude and disrespectful manner. Instead of helping me send a package, he immediately started talking back to me and raising his voice, which drove me to extreme distress and almost to a hysterical state. I kindly request that you review the security camera footage, address this issue with the employee, and ensure that he is trained to respond to customers' questions calmly and professionally, rather than lecturing them in a rude tone.

I always come to make copies There are many stores in my area but these guys are always great;!…read moreHighly recommend them plus there is a nice jewel in the mall

SAVE MY LIFE! After a frustrating FAIL at several FedEx locations, I came here to send an envelope…read morethat HAD to be at it's recipient on a specific day. Why is FedEx even still in business? No guarantees, no customer service on Sundays. Useless. Yes, I get that it's a holiday weekend, but what is even the point when everything FedEx seems to stop on weekends. Enter the nice guy at the UPS store. Got my envelope all fixed up, and guaranteed delivery (barring super inclement weather, which, reasonable) when I needed it delivered. UPS is a bit more expensive than FedEx, but when they actually do what you are paying them to do - it's worth it. THANK YOU - and why the bad reviews of this place, I found it to be helpful and friendly, well organized and clean - and both the guys in the stop were handsome. Bonus!

I just had a very weird/bad experience at this store. I came in to drop off a usps package. When I…read moreentered an older black lady and two kids were at the counter with a few packages they were trying to send. They were just at the counter like any other customer. A tall employee came from the back on the phone and seemed frustrated with them for some reason. After they hung up they said that the lady could stay but demanded that everyone else leave. When the employee realized I, also black, was not with them and wasn't leaving they asked if I was dropping off the box in my hands. I said yes, walked over and explained it was a usps package. The employee then began to interrogate me about what was in the box. First I said stuff for my mom but they kept pressing as if I was hiding something. When I said books they explained that they can't ship certain items and that I wouldn't be receiving a receipt, which I never expected in the first place. They didn't even say what items that they couldn't ship. At that point I did not feel safe leaving my package given the employee's hostile attitude towards me and the other customer. It was the most aggressive "I don't want to help you and I don't want you here" vibe I've gotten shopping in this neighborhood. It felt racially motivated. I usually don't leave reviews or make complaints but this employee needs some retraining. I'm sure if they behaved this way with me it's not the first time. In any case I will not be back. Actually, I went to the FedEx in Walgreens after I left. They couldn't help me because I didn't have a label and couldn't make one on my phone. But I got great customer service by the young lady there. She treated me like a customer and not a criminal suspect for wanting to ship a package. Just night and day

I was just refused service at this store. A store clerk with a name tag that said "Dude" on it…read morerefused to pack and ship my return of an Amazon Kindle with a my Amazon shipping label. He refused the paid UPS service of boxing and packing the device, got verbally abusive, and told me he didn't care if I complained about him or his refusing service. I've had nasty encounters in this store before (and clearly many others have from the reviews here.) But I've never been flat-out refused a paid UPS Store service or been chewed out by an employee for asking for one. I have far more respect for myself as a person than "Dude" had for me as a customer. I told Amazon what happened and they changed my return channel to my local Whole Foods store.

I live behind the building and I avoid this location. Shipping stores handle A LOT of returns…read more Returns need labels. Most stores charge $2-$3 fee for up to let's say 10 pages. Annoying but not bad. This store used to be fairly busy. When you slap a printing fee and a page fee and I believe they now have a tape fee??? people stop feeling good about going to said store. Also, 3 people at the counter and not a single one walks up to help hold the door for a large package. Just blank stares behind the counter. Not what I like to see when I'm struggling to get in... I drive 6 miles south to the UPS store in Lincoln Park on North Ave where the staff prints all my labels for $2 total. The end. The owners son comes out TO MY CAR to help me carry heavy boxes. It's never expected and I've never asked but the service is there- as it should be.

I went in to mail several packages out and the staff was extremely helpful. They answered all my…read morequestions about shipping. The line moved pretty quickly and I was done in less than 10 minutes.

This review is for dropping off a return to Amazon. The store itself looks on the shabby side…read more When I walked in, there was a gentleman behind the counter taking care of a customer on the phone and a woman sitting in the window on the phone. Because the gentleman was the only person I saw in the store, I just stood in front of his desk waiting for him. Eventually the woman that was sitting in the window got up and walked over to the second counter and asked if she could help me. She was pleasant enough and took care of me, but I didn't realize she worked there until she came over to the counter. Can't say for sure if she was helping a customer or on a personal call.

I used Mr. McKenzie's services recently to get items shipped off, to a few different organizations…read morein Haiti in order to help out with all that is going on down there. His service was prompt, professional, polished and proficient. One of the best shipping experiences I've ever had. He even helped me carry all my items into his store front and packed the 5 barrels I bought, even though he didn't have to. I mean what a guy. Although finding the place was a little tricky, his location is 705 W. Howard st

Mr McKenzie is professional and is. very adept about the handling of all things shipped…read more His expertise is valued, direct and honest. He certainly knows a lot about packing his barrels and timeliness of arrival of pkgs shipped Thank you mr McKenzie , for the peace of mind provided during this journey to have all the home comforts of an expat life