Very rude customer service. Never received an email with my tracking number. Came in on a Saturday…read moreand waited until Monday to call for it. I checked everywhere in my inbox. Once I called, the person on the phone gave me a hard and placed me on hold multiple times. Before giving me the tracking number he mentioned "we're very busy". It's not anyone's fault about me not getting my tracking number. I'm under 30- I know how to search my email. I wish he would've been nicer as I was not rude at all. Not coming here again for anything regarding shipping. Edit due to the response: love the professional response! Goes to show my review wasn't wrong. I needed the tracking number to let the company know so they could track it. I didn't ask if the package was delivered, I asked for the tracking number.

This place is great! I had an important package to mail. They walked me through different…read moreoptions, helped me figure out what would be the best balance of speed and price and assurance of delivery. Super nice. Also, I had parked across the street to run in but didn't do parking. They saw the parking minder down the street and warned me. That extra bit of extra customer service saved me big time. Thanks guys!!

What a friendly, polite, organized and efficient drop-off point! I don't think I was in the loading…read morezone/tow zone with my flashers on more than 3 minutes. I chose 5655 N. Clark because of its convenient location and its five-star reviews, superior to another Clark Street UPS store I'd used before, with disastrous results. This store also handles FedEx, so I know where to go in the future when I have to ship something--without anxiety. Thank you for the great service!

I have not shipped from this store, but I have interacted with its owner…read more I experienced poor customer service at another UPS store on Clark, and mistakenly review this facility thinking it was the one where I had been. The owner reached out to me. He let me know that I had the wrong store, but he apologized for the bad service that I got at the other store and said he did not like hearing of a UPS representative giving bad service! I truly appreciate his care and concern. I removed the misdirected review, and encourage you to try this store. Tell them I sent you! Here's my blog entry about my interaction, which I hope you enjoy: http://myyearwithoutcomplaining.com/?p=9441 From a distant fan in California.

I've been sending things from this store for years now, and half of what I send goes to Canada. The…read moreservice has always been great, but today it was just exceptional. It turns out shipping to Canada has gotten exponentially more expensive and time consuming, as customs personnel are now demanding a ridiculous level of detail about what's in the box. The person at the desk (there was only one when I was there) was incredibly helpful. She entered all the data required on my proposed shipment so she could give me a price (nearly $300, about three times what I expected to pay). She held my hand while I dithered trying to decide what to do, and then she made suggestions for alternate methods of shipping. What's more, she did all this while helping someone on the phone and taking in drop-off packages. While she worked, a line formed, but she never missed a beat or became impatient or short with the customers she was serving. She just kept working quickly, kept being responsive, and kept delivering superior service. My sincere thanks. I didn't get the name of the person (my bad), but she likes Oingo Boingo. YES!

Fazo was incredibly helpful and patient with my multiple returns. I'm thankful he was there.read more

This review is for dropping off a return to Amazon. The store itself looks on the shabby side…read more When I walked in, there was a gentleman behind the counter taking care of a customer on the phone and a woman sitting in the window on the phone. Because the gentleman was the only person I saw in the store, I just stood in front of his desk waiting for him. Eventually the woman that was sitting in the window got up and walked over to the second counter and asked if she could help me. She was pleasant enough and took care of me, but I didn't realize she worked there until she came over to the counter. Can't say for sure if she was helping a customer or on a personal call.

I went in to mail several packages out and the staff was extremely helpful. They answered all my…read morequestions about shipping. The line moved pretty quickly and I was done in less than 10 minutes.

The people who work here are so friendly and helpful. Most of the time when I need something I know…read moreI can go there w/out going next door to Western Union for some of the same things they offer but poor service and bad price.

This place is a total nightmare and beyond shady. I went here today with the simple request to have…read more5 sheets of paper scanned and emailed to me. It took the woman 45 minutes (45 minutes!) to complete this task and at the end, I checked my email and she had sent me a copy of someone's immigration application, with all of their personal information, and none of the 5 pieces of papers it had taken her 45 minutes to scan. She also wanted to charge me 2 dollars per page, which is completely insane. I can not imagine any scenario which would cause me to step foot in this place ever again.

SAVE MY LIFE! After a frustrating FAIL at several FedEx locations, I came here to send an envelope…read morethat HAD to be at it's recipient on a specific day. Why is FedEx even still in business? No guarantees, no customer service on Sundays. Useless. Yes, I get that it's a holiday weekend, but what is even the point when everything FedEx seems to stop on weekends. Enter the nice guy at the UPS store. Got my envelope all fixed up, and guaranteed delivery (barring super inclement weather, which, reasonable) when I needed it delivered. UPS is a bit more expensive than FedEx, but when they actually do what you are paying them to do - it's worth it. THANK YOU - and why the bad reviews of this place, I found it to be helpful and friendly, well organized and clean - and both the guys in the stop were handsome. Bonus!

I just had a very weird/bad experience at this store. I came in to drop off a usps package. When I…read moreentered an older black lady and two kids were at the counter with a few packages they were trying to send. They were just at the counter like any other customer. A tall employee came from the back on the phone and seemed frustrated with them for some reason. After they hung up they said that the lady could stay but demanded that everyone else leave. When the employee realized I, also black, was not with them and wasn't leaving they asked if I was dropping off the box in my hands. I said yes, walked over and explained it was a usps package. The employee then began to interrogate me about what was in the box. First I said stuff for my mom but they kept pressing as if I was hiding something. When I said books they explained that they can't ship certain items and that I wouldn't be receiving a receipt, which I never expected in the first place. They didn't even say what items that they couldn't ship. At that point I did not feel safe leaving my package given the employee's hostile attitude towards me and the other customer. It was the most aggressive "I don't want to help you and I don't want you here" vibe I've gotten shopping in this neighborhood. It felt racially motivated. I usually don't leave reviews or make complaints but this employee needs some retraining. I'm sure if they behaved this way with me it's not the first time. In any case I will not be back. Actually, I went to the FedEx in Walgreens after I left. They couldn't help me because I didn't have a label and couldn't make one on my phone. But I got great customer service by the young lady there. She treated me like a customer and not a criminal suspect for wanting to ship a package. Just night and day

Thank you Miss Harmon and Ari for your fast and efficient service…read more Really appreciated you staying and getting us out in 10 mins!!

This is one of the worst post office experiences I've ever had. I went in Saturday about an hour…read moreand a half for closing and I get there when a shift change and cash store check was happening so I get that I had to wait. But the workers had such an attitude. One of them who wander around told me to go to the next open window but when I got there then the worker gave me attitude while saying I didn't call you up. Then the wandering worker said well she can wait while you get set up. The way they didn't even seem to like each other and have to work together was not making it seem like a safe space. Luckily, this isn't my common post office that I would go to and I'm so thankful for that because the set up is so weird too like you can't even see the employee in the window to know. It's also incredibly dirty inside and there was a homeless person or something asking for money right when you walk in. Didn't feel safe, didn't feel any great customer service, extremely long wait. Never again.

Came to this UPS today with a prepaid envelope. I used one of the kiosk and it was quick. There was…read morea staff helping a customer at the counter. Fairly small unit but it works.

Love using this UPS store for sending and receiving packages and my printing needs. Danny and his…read morestaff are always ready to help whenever I walk in. Don't hesitate to use them for shipping or printing needs!

Great clean organized store. Very good atmosphere and no long period standing in line. Efficient,…read morenice, helpful staff. Excellent range of services. I was able to get my Will witnessed and notarized there because they have 3 staff members working. This was a big help and a relief and the cost was very reasonable. Convenient location. Lots of parking and I can also get there on the Lincoln Ave bus and then walk over to Starbucks!!

Been coming to this UPS for years, always good and fast experience. Clean area and I've never…read morereally have to wait.

Gina was so helpful in getting a will-related form notarized for me on the only day I was able to…read moreget it done, a Saturday. She made time for me and guided me through the process at a very reasonable price. Definitely recommend her highly!

Gina was very helpful in notarizing documents for my mother who has mobility difficulties. She…read moreresponded quickly to my request and scheduling an appointment was easy. She arrived at our location on time and she was very friendly and professional. Her price was very reasonable for the convenience of having a notary come to you. I highly recommend Gina.