Sold a vehicle with a junk transmission, went out 30,000 miles later. Never filled it when their…read moremechanics serviced it . Fluid was completely empty. Thanks for the warranty though. Salesmen: Can't call yourself a salesmen if youre selling women with children, or without, shit cars, knowingly. That's called a piece of shit. Recommendation: show me the Carfax, don't forget it lol

I worked with Nancy and she was efficient and easy to contact, had a good working knowledge of the…read moreprocess. The vehicle I purchased had a check light pop on 5 miles off the lot and the Bluetooth had an issue shortly after that. The people in the service center were helpful and got my 'small' issues fixed directly at the Kia dealer. They were extremely helpful and gave me a sweet loaner vehicle! Obviously I didn't love having these few glitches and I was clearly upset at the time, but the method they handled it in was solid customer service and support. I'd love to give a 5 but let's be honest, who could be 5 star happy having to go to service center twice the same day after driving it off the lot? A SOLID 4!

I'm trying to schedule on line for an oil change but their website doesn't allow me to complete the…read moreregistration. It's frustrating as hell.

While dropping off my van, I asked for a ride to my next destination, which was literally going to…read morebe right over the bridge to Biggby's and was told that the job was not a big enough to warrant a ride. Mind you this was for a brake job, at $400-$600 per axle. It was over $900 out the door. The dude that took our keys literally sent us walking on our way in the thick, heavy snow, and my wife was wearing sandals. Don't know if we're coming back. Got one of those "How did we do?" texts and complained using that avenue and got no response. Maybe now they'll pay attention.

I've taken my car here since I got it (and the one before that) even though I don't live in town…read more My parents have been using CW for twenty+ years and have nothing but good things to say. They are professional, friendly, and honest, willing to go the extra mile for a customer. They've gotten even better than good in the past few years as they've upgraded their waiting room. No better place to get an oil change. And they handle foreign cars too!

Great service. Informative. Won't try to sell anything. Just tells you what it is. Guaranteed…read morework for the life of the product. One of the best Iv been to

I had a family member go to Chris and Chucks garage to have the car looked at because it kept over…read moreheating they said it was fixed. My family is from out of town they picked up the car and went to wausau it overheated took it back. They got another call and said it was a bad radiator replaced they came again to pick it up same problem over heated. This time i was asked to pick it up for them because i live her by the time i got home it again overheated now this was the third radiator they claim they replaced now i have it at a real garage that i use so now i know it will get fixed right do t take it there they rip you off and don't fix the problem and stand behind their work

Every time we took either of our vehicles there they did the job and the cost was less than we…read moreexpected. Great place!

In all seriousness... Car dealerships seem to have either 5-star or 1-star reviews... so what's…read morewith another one? I think it comes down to basics of service... are you happy or not. In my case, I have owned 2 Outback's since 2016 and drive them between CA and WI. I have experience w sales, service in a couple locations and I find the Kocourek dealership to be a better choice. I have 2 experiences to compare Kocourek to others. 1. Service, last week I brought my Outback in for 60K service knowing rear pads were at 2mm from another location check 3K miles ago. I got a quote for service and breaks from my Subaru dealer in CA and the out the door price was over $2300. Doing the same service here plus rear brakes ran me just over $1400. I drive down from 3Lakes area and wait for the car... they arranged for a rental so I could tool around Wausau for a few hours. all in all a great day. 2. Sales, last week when I was doing service, I reviewed purchasing a 2nd Subaru for the family. having purchased 2 Outback's in CA I found that getting anything less than MSRP is nearly impossible without broker or fleet connections... Whereas here in the Midwest, Kocourek started at $2500 off MSRP. Then when picking up the car today, they said that they had pre-installed "undercoating" but were absorbing it... as a courtesy for the few days of back and forth texts and emails to close the deal. Bottom line, this dealer is over the top in both service and sales compared to the 2 local dealers I am used to in Northern California. Happy to share I am a big fan.

This is my third visit for service at Kocourek and they do excellent work. The pricing is far,…read moreexcellent communication and service has been done right the first time. It's amazing how excellent the service experience has been in comparison to the sales department.

When a van forced my granddaughter off the road one winter day and she ended up totaling my car out…read moreon Grand Ave in Schofield, Lightening Towing was there within minutes. My insurance company took days longer than they should have to process the claim and then refused to pay for repairs or storage fees because it was a hit and run and the offender did not make contact with the vehicle so Lightening Express gave me a great deal and towed it to the junk yard.

Lightning express towing arrived with a rapid response in our moment of need. Jerry quickly…read moreassessed the situation and diligently got to work on resolving our situation. Jerry's kind words and expertise is unrivaled we would highly recommend lighting express, be sure to ask for Jerry.

I usually had good experiences there and they helped me in a pinch before so I don't mind higher…read morepricing, especially now with costs rising out of hand. But, they said they didn't know if they could do a drain and fill with filter replacement for auto 2012 passat and they said I had to take it in to see if they could. I did and they called me saying they could do it. Great, the dealer charges about 500 and I could do ot myself for under 339. Service advisor said it would be over 1000 dollars and if I didn't want it that I pay 85 for them telling me what a ridiculous, twice as much as VW dealer would charge. They had my car so I paid the 85 and want them to know they lost a customer for now unless something happens. Why did I not be told 85 bucks just to see if they can do a job?

I have been looking for a mechanic since relocating to Wausau about 6 months ago. Went there for…read morethe first time. I had a problem with a tire and I was a bit concerned (I have fairly unusual tires that are difficult to find). They took it, diagnosed the problem in about 15 minutes and it turned out to be something very minor. While I was there I had them do some routine maintenance (oil change, air filter, tire rotation, etc.). I was in and out in about 90 minutes and the price was very reasonable. The seem like good, honorable mechanics. Also, their online appointment system worked flawlessly. I set a time, they offered a different time (just two hours later), they confirmed by text and email and were ready and waiting for me when I arrived. So often those online/electronic systems do not work. This was terrific. I will be back.

My car would not start. They got it in the same day I called to have it looked at, and had it fixed…read morethe same day for less than $50. I have been going here for years and have recommend them to may other people, and none of us have been let down by their professionalism, work ethic, and affordability. I highly recommend them!.

I've had Tim (ASE Master Technician) and Nate work on my vehicles and they've always done great…read morework at reasonable prices. Before I recently traded my old Pontiac Vibe in to the dealer, I had these guys get everything in tip top condition and Kocourek gave me a really good price. When my son was up here visiting, the heat shield bracket to the muffler had come loose and was making a terrible noise. These guys knew exactly what it was, got it up on the lift and 10 minutes later, finished. $10 bucks. All without an appointment. I've seen big rigs in there, so they know what they're doing. Highly recommended.