I am not even sure where to begin. The office staff here is beyond rude and less then helpful. I…read morehad some really terrible experience with a male doctor that I saw for ten years there and asked to switch providers and was given a very hard time ( this provider then mysteriously retired). I knew I should have looked for a new provider then. I have now been a patient for 13 years and was told recently it was a policy that I was unable to schedule an appointment without paying $50.00 since I was self pay. When I expressed frustration about this I was then banned from making an appointment.. I even called to apologize for being upset and said I would pay whatever I needed to in order to schedule an appointment ( its hard to find a new provider). I was then told I was banned from scheduling and could leave a message from the office manager. I have left several messages each weeks apart and no one will return my calls. Every week I call back and get the same run around. I even called the nurse triage to make sure I have a bridge prescription for my two medications I am prescribed and they will not call me back either. The negligence is unheard of. I have been dealing with this for the past month. Please do yourself a favor and do not use this practice. I have never been treated so terribly by multiple different office staff.

Very unimpressed by their incompetent front desk. Called months and months ago to get an…read moreappointment - since they're so booked out for new patients. I got a call a week ago to confirm my appointment. I called them back the same day to confirm the appointment details because it wasn't on my calendar for the same time - confirmed the information and hung up. Called back 5 mins later to confirm the address/location, since I noticed on their website that they had multiple locations. I showed up today to the appointment, having driven 40 minutes from Hendersonville on a Monday morning, only to be told "looks like your appointment was cancelled by the patient on the phone". I know the miscommunication wasn't on my end because I clearly called back to confirm the location and had spoken to the same person - typically people don't do that when cancelling an appointment, do they? No accountability or willingness to do anything on their end except schedule me out for another few months. I now wasted valuable time and have to wait more months for another appointment. I am probably going to see if I can find a better place between now and then because of this disappointing experience. Maybe their doctors are good, but an incompetent front desk that costs me time (and therefore money) is something I cannot tolerate. I'm sure they'd still charge me per their "cancellation and missed appointment policy" if I missed a scheduled appointment - it should go both ways, unless they think their time is more important than their patients.