I would give Joe a 10 star if possible. our central AC quit end of last year. We had 2 repairmen…read morecome out to fix it. Both companies could not fix it after spending a total of 2 days each and about 4 hours each day and said we needed a new unit. We contacted JK to get an estimate for a new system. Joe came to see what we had and what we needed to give the estimate. Before leaving he said he noticed what had been done to try to repair our system {many items left behind} and felt he knew what was wrong and could repair it if we wanted to take a chance with him. We scheduled the service call and Joe did come with 2 of his technicians and repaired our system in about 4 hours. Joe was very knowledgeable and completely honest with us explaining everything being done. The total repair cost was under $500. We highly recommend them and will definitely contact them when the time comes to replace our unit.

Jim Fisk is such a honest and professional guy. He came out to our houses accessed what we needed…read moreand completed the job within an hour. Highly recommend JK

Hart and Iliff did a great job on my HVAC installation installing a new central AC compressor and…read moreheat pump and oil furnace. They did really neat, super clean work. The three installation guys (Michael, Jamie and Darrell) were great! They cleaned the work area and left and everything nicer than it was before the work began. I was really impressed with the quality of their work and the professionalism of the guys installing the system (and they are very likeable personable guys too!) I had 3 other quotes from other companies. Like one review here said, H&I weren't the lowest quote and they weren't the highest quote I received, they were right about in the middle. In the end, I went with them because: 1. I already do business with them for my oil delivery so I already know they are super nice and helpful. 2. They didn't have a pushy salesman that pushed me to close the deal the same day as the quote like another company I had give me a quote did. 3. They were honest (at least I believe they were haha). There was another sales guy from another company that told me BS and I knew it was BS when he told me because in my research I found things that contradicted what he told me (and other techs I spoke to said he was incorrect.). I felt like all the other companies wanted was to close the deal. 4. Whitney and Wyane were there to answer all my questions and believe me, I had a lot. Whitney was extremely responsive to every one of my emails. 5. Overall I just felt more confident in them than the other companies that came to give me a quote. I felt the other companies with salesmen just wanted to close the deal and would tell you whatever just to close it. 6. I liked when they gave me a quote it was one of their techs that took all the information, again, not a salesman. I never felt any pressure with them as I felt with other companies that gave me a quote. 7. They are just really nice to deal with. Overall I am extremely happy we decided to go with Hart and Iliff over the other companies! The AC part of the system has been working great! It's a great improvement over my old AC. I'm looking forward to seeing how the system performs in the winter, especially with the heat pump.

A truly wonderful company!! The are always responsive, polite, and caring!!…read moreCalled on Sunday morning and they were there in thirty minutes,

Despite the failure in communication from dispatch and not informing me of any complications on…read moretheir end, the tech who did arrive and assisted with my requirements was very thorough, knowledgeable, and courteous. I would highly recommend Louie Tobi for his professionalism and capabilities.

Amazing people and service. I have been offered free advice and solid fixes ever since I moved into…read moremy new home.

WarmAire Service came through for us when we had a heating emergency, and I can't say enough good…read morethings about them. They were quick to respond, showed up on time, and got our heat back up and running. The technician was professional, knowledgeable, and explained everything clearly without any pressure or upselling. In a stressful situation, they made the whole process easy and reassuring. The technician truly went above and beyond to make sure the furnace was up and running and troubleshooted as needed.

Will arrived on time, treated my home like it was his own !…read moreCleaned and tested 4 PTAC units 5 STARS and I hope they send him back for my spring clean-up Roger Agnoli

My ceiling is leaking from the central air conditioner he installed and he has ghosted me won't…read moreanswer phone class or text messages

Charlie was great. My AC was leaking, gave him a call and he was here in less than 30 minutes…read more Pricing was reasonable and he did a thorough check. Definitely recommend!

Jack O was our service rep for HVAC system maintenance. He was very polite and professional. He…read morekept everything clean and neat. He also offered maintenance tips and showed us how to do regular maintenance (filters). Thank you Jack! I would be proud to call you my son!

I scheduled a boiler service appointment on April 3 and was given a date three weeks out due to…read moreseasonal demand, which was understandable. The appointment was set for a Friday between 12-5 PM. On the scheduled day, I called to confirm timing and was told a technician or dispatch would contact me prior to arrival. After waiting several hours without any communication, I followed up and was asked to reschedule for the following Monday between 10 AM-2 PM. I agreed, assuming delays were due to a busy schedule. On Monday, I again waited without receiving a call or visit. At 2:15 PM, I contacted dispatch and was told a technician would reach out shortly. As of the following day, I had still not received any communication or service. This experience involved two missed appointments and required multiple schedule adjustments on my end. Based on this, I DO NOT recommend this company for any services.

We used Perfection to install a $75k geothermal hearing and cooling system in the fall of 2018. At…read morethat time, they told us that we would be able to receive an almost $11k rebate on the work from NYSERTA, which they would file on our behalf an manufacture back to is. It is now July of 2020 and not only have they stolen our money, they will not return any of our phone calls on this matter. As a result, we have had to engage with lawyers. Avoid working with this unethical company at all costs!!!!

Excellent service by Sam and his crew! Way different from the previous owner. I highly recommend…read morethem for new home HVAC as we did. I'm sure they will do right by you!

I requested a quote for mini split unit for my house. Unfortunately I was unable to utilize the…read moreservices, Miguel was very helpful in providing information I needed to have the job done properly with another vendor. His professionalism and honesty was outstanding and what is needed when working with contractors. I would recommend them.

I contacted Urban Mechanical via Yelp to see if I could get a technician to do a maintenance check…read moreon my central air A/C. It has been five years since any technician looked at it. While it is currently running (knock on wood), a guest recently remarked that the filter on my external fan unit looked dirty and that you're supposed to get annual maintenance on these units. As part of the Yelp message process, I left my contact information and provided two photos. Eventually, Urban Mechanical sent a message via Yelp to contact them via phone. I called by phone and spoke to the owner, Hector. He looked at my Yelp information and confirmed my request. He then told me that he had a 4-week backlog of appointments and apologized that he didn't have time at the moment to service my request. He said that if I texted him my contact info directly, he could reach out to me if there were any cancellations in the next 4 weeks. Although Urban Mechanical didn't have any appointment openings to service my request, I appreciate their transparency instead of just ghosting me. If they can be transparent about their scheduling, I am confident that they will be transparent about their work. EDIT: I received a call from Miguel a few days later that a cancellation happened -- he actually followed up, which doesn't always happen with other vendors. He came over at the appointed time. He had shoe covers to prevent tracking stuff indoors from his work boots! He did the inspection of the interior and exterior unit and cleaning. Miguel explained to me what he was doing and why and had no problems whatsoever in answering my questions. (I was like a kid asking "obvious" questions, but I really didn't know much about the AC system -- that exterior unit "filter" I described earlier was actually a coil.). Miguel was very thorough with the cleaning. The exterior unit was really dirty and he had heavy duty cleaner fluid and attached the bottle to my lawn hose and washed down the unit. Then, he dried it up with his towel. Miguel did find some potential mildew/mold build up, but this required installing a UV light, which was not covered in this service/inspection call (which is fine). He would prepare a proposal with several options to address that. In conclusion, Urban Mechanical has excellent customer service and does thorough work, so they deserve this 5-star review.