Dr. Malloy was great and straight to the point with what he wanted to do I appreciate that he took…read morethe time to explain the steps we'd try before surgery. My only complaint is the waiting time In the lobby was way too long.

He failed to show up for both of my final appointments after my surgery. This means he never read…read moremy final X-rays either.

The Dr and PT people were good, but the front desk was very rude. After my MRI on shoulder and…read morehead, there was some tears in the right shoulder and a mass in the left shoulder. After the Dr read the MRI reports, she was going to schedule me with a consultation with their Orthopedic Dr and Neurologist, but when I got up to the desk, they had called to see if my case was closed yet, and it had been, so they told me I couldn't come back for rest of my PT or see the Dr's. So beware when choosing this company. When in a accident in FL and obtain a Lawyer, your Dr's can't see you, and there's not many Drs to choose from that will see accident patients, so you don't have much of a choice. I would never recommend Complete Care to anyone. I've warned all the people in my Senior exercise class about them and how they dropped me like I was nothing. it's all about money...

This place is awesome! The quality of the worker and staff are excellent. They very professional…read moreand great.

Dr. Keller is the best, he did my ACDF surgery in 2023, and the results were wonderful, 3 years…read morelater I am having a different issue and had to see Michael Teepe, because unlike in 2023 when I was able to see Dr. Keller first, now you have to see Michael first. I do not like Michael, he gives off too much nervous energy and is very dismissive of you having any pain, he misread my x-rays and told me my neck looked fine no abnormalities, and a radiologist who read them said I did have an abnormality, and it does account for my pain, numbness, headaches, etc. He basically accused me of drug seeking and said if I could not afford to self-pay for an MRI within a weeks' time I would have to pay to see him again before he would order said MRI, and he referred me to Pain Management. He was upset that I did not have the funds to pay for Physical therapy every week. He also kept me waiting for over 30 minutes in the exam room and mumbled an apology to me, I wonder how many patients Dr. Keller has lost because of him, and they never got to meet Dr. Keller, and he could have helped them.

Do you know what is not OK? Telling an autistic young adult they cannot have a meltdown in a…read morestressful doctor office situation. Not ok. Dr Paul Keller at Health First , you should be ashamed and you need some sensitivity training. We had to wait quite a while for X-rays, and she was getting antsy. My daughter was stressed and scared after X-rays for her back. Then, she needed to stand on a scale and get measured. Also stressful. Meltdown began. By the time we got into the office she wanted to leave. She was in full meltdown. I got her calmed down, and she sat on the exam table. Dr Keller came in, looked at me, and said, "She can't be doing this." I looked at him with horror, and he smiled/grimaced and shrugged his shoulders. Mama Bear came out. I asked if he seriously just told an autistic person they couldn't have a meltdown and ran out of that office. My daughter apologized for 30 minutes. She's not dumb...she's autistic. She knew what had happened and asked during that 30 minutes for a new doctor. If you can't handle the needs of people with autism-related disorders, don't see them at your practice. There are plenty of doctors who know better. If you need a spine doctor, especially for someone with special needs, I do NOT recommend Dr Paul Keller.

takes forever to get call back.. still waiting on follow up appointment 5 months laterread more

Absolutely unprofessional staff. They called to move my appointment but didn't leave an alternate…read moretime. When I expressed my frustration and asked to speak to a supervisor they refused to reschedule or answer my calls. I ended up getting an appointment at 1pm. It apparently that's just when I'll be there and my procedure will by at 2:10 but the staff said that's not even necessarily the case. At the end of the call today I'll have to come at 1pm and got lecturered about not letting my driver leave. They said I could be done anywhere between 2pm and 4pm but that all depends on how things go with my procedure and how I do with anesthesia. I've had this done before and had no issues and was in and out in almost an hour when I did this at the Houston medical center. I hear over and over again this doctor is amazing it's just a shame the office staff is such a nightmare but as you can see from other reviews it just seems to be how this office runs. I almost feel like I should double check my will so fingers crossed I actually leave here without any major medical issues. If you could rate less than 1 star I would. Update*** I was able to speak to the office manager today and she claims my appointment will be closer to the 1pm time but that's not what my appointment reads in their own app. Long story short she essentially considers this not an issue anymore because I have an appointment. She stressed several times that she already took time off during vacation to call me but honestly had the staff not been an issue she wouldn't have had to get involved at all. I did also file an OCR complaint. From what I gathered today this behavior won't be changing and I'll just have to decide if this doctor is really worth all this trouble. Below is what I filed the OCR for the lack of concern this office has when working with disabled veterans. Issue with retaliation from scheduler Penelope when told my appt was not going to be possible in AM. She informed me she had a 1pm appt and I informed her to schedule that and let me speak with supervisor to confirm. She then refused to schedule and told me she'd let the office manager do it. I later found out after reaching out to the providers I see there that the office manager was on vacation. I asked Dr S asst to inform them to schedule me for the 1pm and she again refused. The office manager told me she was on vacation. Penelope had told the office manager I had used profanity which was untrue. On several occasions I noted my disability of anxiety as well as being in Houston to assist my parents with their cancer appointments for Chemo. I was eventually contacted and told they would move my appointment to that day at 2:10 as there was no longer a 1pm appt. I also had to contact the VA about possibly moving my provider as I was concerned about my care at this facility. I believe I was treated inappropriately especially after noting with Penelope my disability status and concerns personally of being in Houston to assist family.

They don't answer the phone, don't return calls. The staff is unfriendly, at best. I saw the…read moredoctor only once, to get injections in my hips. I didn't see him before or after. Only staff.

My experience working at Dr. Giordano's office was ultimately disappointing and concerning. At…read morefirst, the environment appeared welcoming and organized, particularly during the time when Jordan Cappella Lawlis was present. However, over time, I observed a number of workplace issues that made the environment toxic and unsustainable for long-term employment. It's important to note that although Florida is an 'at-will' employment state, this company requires new hires to sign an arbitration agreement during onboarding, which effectively waives your right to bring certain legal claims--such as workplace retaliation, intimidation, or discrimination--before a jury. In hindsight, this should have been a red flag. The treatment I experienced and witnessed from management, particularly involving Maddison, and Nicole reflects a workplace culture where employee rights are NOT respected. If you are considering employment here, I strongly recommend consulting with a labor or employment attorney before signing any documents, as the onboarding process includes clauses that may limit your ability to seek legal recourse if issues arise. THIS IS EXTREMLY IMPORTANT! DO NOT TAKE THIS LIGHTLY! WITH THAT BEING SAID - There appears to be a pattern of favoritism within the leadership structure, particularly involving Nicole Farace, Maddison Gaede, Heather Warwick, and Dr. Giordano himself. These individuals have close personal relationships that seem to influence managerial decisions and staff treatment. THERE IS NO FORMAL HR DEPARTMENT, and as a result, many staff concerns go unaddressed or are dismissed entirely. Conflict resolution is minimal, and certain team members, particularly Nicole and Maddison, are OFTEN at the center of WORKPLACE DRAMA rather than resolving it. The environment lacks professionalism and objectivity, which has contributed to HIGH EMPLOYEE TURNOVER (do your own research as you will) . Allegations and interpersonal conflicts are sometimes weaponized, and I witnessed multiple situations where individuals were terminated under QUESTIONABLE circumstances--especially when they voiced concerns or did not align socially with management. Additionally, I observed behavior that raised serious concerns regarding inclusivity and fairness. Employees from underrepresented backgrounds, including Black staff members, were disproportionately affected by these dynamics. Comments and actions that suggested bias were neither addressed nor acknowledged by management, further contributing to a hostile work culture. This office may work for those seeking short-term employment or limited engagement, but I would not recommend it for professionals looking for growth, support, or a healthy work environment. STRUCTURAL ISSUES WITHIN MANAGEMENT AND A LACK OF ACCOUNTABILITY MAKE LONG-TERM SUCCESS HERE DIFFICULT, ESPECIALLY FOR THOSE OUTSIDE OF THE ESTABLISHED INNER CIRCLE. If I were to rate this company using the standard 1-to-5-star scale, my experience here wouldn't even warrant a 1-star rating. Within the 3 months of my experience,this is exactly what I endored, the workplace culture at this company raises serious concerns regarding inclusivity and racial equity. While Black employees are hired, there appears to be a pattern of differential treatment that suggests the diversity may be more performative than genuinely supported. I personally observed that Black staff were often not given the same opportunities for respect, growth, or conflict resolution. Additionally, with individuals in leadership Nicole (Team Lead) Being Best Friends with Jordan(Office Manager) Heather (office manager) and Dr Giordano (owner) very close - they go to strip clubs together - and Maddison (had sexual relations with Dr Giordano Cousin) created a challenging environment for those who did not conform to their personal dynamics, often leading to tension and isolation

Doctor Gassie & her staff are fantastic! They work with you & know the meaning of patient-service…read more Dr Gassie does a thorough job & keeps you posted all the way. She tells you the options after thoroughly checking the area of issue (as she did with me for my back). She tries to avoid surgery because once that's done, naturally you can't undo it. She does not rush the appointment & she listens to you. She makes sure you & she are on the same page. Last note: You do have to be referred to her from your provider. A very positive experience for me. Hope this helps anybody within the Melbourne FL area looking for a great doctor & her staff.