Overall extremely disappointing experience at Golden State Orthopedics Physical Therapy. From start…read moreto finish, the administrative side of this clinic was disorganized, inefficient, and frustrating. The front desk staff member, Shellie, was consistently rude and unprofessional in her communication. Simple questions were met with attitude, and there was little effort to be helpful or respectful. For a medical office, that lack of professionalism is unacceptable. On top of that, coordination between providers, referrals, and insurance was handled poorly, leaving me stuck in the middle repeatedly and causing unnecessary stress and delays in care. Rather than taking ownership of the issues, responsibility was pushed back onto me as the patient. I expected a much higher standard of care and communication. Unfortunately, I would not recommend this clinic to anyone looking for organized, patient focused care.

Perplexed by some of the negative reviews and decided to add mine to be fair…read more I worked with Chris first on my achilles tendinitis then medial meniscus tear. Ankle has become 100% painless and functional. Currently working on knee, preparing for a half marathon in 2 weeks. Chris pays attention and listens to his patients. He then customizes exercises to help with the healing process. He pushes me just hard enough to get beneficial results without adding to the existing pain. I am miraculously ready for my half marathon thanks to Chris! I made it a point to ask for Chris after my ankle was healed but then knee started acting up. Chris is and will be my go to Physical Therapist. I am also very used to checking in with an iPad sort of situation so I am not at the very least bothered by checking in with a friendly person on a computer screen. Receptionist lady is always busy making calls to help schedule patients so I completely understand the need. She also gladly checked me in one time when the computer screen was not working. At the main clinic, I had no issue getting appointments for MRI and with Dr Talarico and Dr Sagoo, all within 48 hours. My GP Dr Lawrence told me to throw his name around. I think he's joking, isn't he?

This doctor's diagnosis is not only absurd but also lacks any logical basis and common sense…read more During the phone consultation, his staff attitude was rude and dismissive, offering no explanations to the questions, yet demanding a definitive answer from me with only yes or no and don't allow me to explain anything. Although interpreter was provided, his staff asked me communicate with her in English at the first beginning.His conclusion contradicts basic common sense. In defending his conclusions, he distorted the timeline of my condition, ignored the pain in my heel entirely, and never addressed it. In subsequent MRI results, all of my symptoms were confirmed. It's unimaginable that a doctor could operate without basic common sense. In my case, it's really hard to tell whether the problem is with his character/morality or his medical expertise. Holding such authority, he instead uses it to intimidate and bully. Even the insurance adjuster said she felt sorry for me. Truly shameful. The whole experience working with him was an absolute nightmare.

I stick with my review of Dr. Taylor as a standup guy, but as an update on my story, I went under…read morethe knife with a different surgeon who discovered that no, I did not have a strain of the long head biceps tendon. My biceps tendons were "the healthiest I've ever seen," said my surgeon after the operation. Instead, it was referred pain from my infraspinatus muscle. I don't blame Dr. Taylor too much for this misdiagnosis; the surgeon who operated on me made the same mistake. I apparently was a tough case. Get your second and third opinions before surgery!

I have seen Dr. Zwahlen a few times now for various issues with back, butt muscles and recently a…read moreshoulder injury. I have had a lot of broken bones and surgeries and hospital stays and orthopedic surgeons who have patched me up in the past to go on to do more stupid stuff. Luckily Dr. Zwahlen is here to help. Because of my awesome partner and I want to be around a little longer I have stopped doing stupid stuff like flying my experimental airplane, stopped rock climbing (and falling), stopped intense snow skiing/boarding (no moe flips), and stopped other activities from which I have some how miraculously survived (I may have more lives than a cat). Given that, I can still do stupid things in the gym. Recently trying to hang for a minute, yes all 60 seconds, I realized something was wrong and dropped at around the 45 second mark. I kept thinking it would get better and it didn't and was starting to think major jacked up rotator cuff and maybe surgery, again. Well after some imaging the good doctor determined "nothing was torn but very, very angry". So going forward, for awhile, no exercises engaging the shoulder except a few very detailed lifts. A lot of surgeons like to cut, that's what they do. So I appreciate it when the knife is not the first response and second when lots of drugs aren't the answer. Hhhmm, may rethink that last part. Already a week in with daily exercises prescribed by the doc my shoulder is much better and this is way better than rehabbing shoulder surgery. Two closing thoughts. If you are active you need an orthopedic surgeon on speed dial. Dr Zwahlen is the man. If you sit on the couch all day you need a dietician and a mortician. Also, before seeing the good doctor you might want to have a few esspressos to match his energy level.

Dr Zwahle sold me there was no option for me to repair my shoulder other than a reverse shoulder…read morereplacement. Rather than saying he would do it after telling me last Spring that my shoulder was "hanging by a thread", he left the room after telling me I should modify my routine." Luckily I found a good surgeon affiliated with UCSF, had surgery on August 20, and am pain free. What Zwahle did was unethical. If he couldn't do the surgery, he should have said so. Instead his assistant just said "got some analgesic cream"!

Dr. Steven Zourabian is a fantastic surgeon! He is…read moreprofessional, kind, caring, he took it upon himself to call my mom's cardiologist to confirm her heart status that she could have surgery. He cared for mom as if she was his grandmother. He explained the steps and process of the surgery and the after care process. His office staff is always accommodating dealing with wheelchairs and walkers. If you need ankle, knee, hip or leg surgery Dr. Zourabian is your surgeon, he is outstanding!!

Extremely unprofessional. They don't answer to ANY phone calls or voicemails AT ALL. The office is…read morealways close on working hours. Plus it's extremely difficult to get any contact with anyone in office or make an appointment. My mother has been trying everything she can but after MONTHS of trying, we're switching to something better. Don't come here.

Drs Poggio and Chris Enriquez performed surgery on my Lisfrancs injury 3 weeks ago. I had several…read morefractured and dislocated bones as well as torn cartilage. Dr Poggio diagnosed me quickly and accurately. I am healing well and thankful for the skill of these two doctors / skilled surgeons. They also both are great listeners focused on patient care and comfort. The office staff has been sympathetic and very helpful in scheduling and support.

I had an appointment for myself and my husband with the doctor who works with Dr. Poggio. We live…read morein Berkeley. We showed up for the appointment and a bitchy bleach-blonde woman said, "You DON'T have an appointment today. We DON'T have a doctor here today." She didn't ask my name or check or say, "Sorry, seems to be some mistake" or offer to help in any way. Back home, I called and said that my appointment schedule in my computer confirmed that I had an appointment and she said, "You actually have an appointment in ALAMEDA today." She said I called the Alameda number. I called a 510-area number. No one said the office was the Alameda one or that the podiatrists had an Alameda office. I cancelled for us both and, without saying goodbye, she hung up on me. All of you who live in Berkeley know it would, on a weekday, be sometimes up to an hour drive to Alameda and an hour back. No one in their right mind would drive there willingly. There ARE other podiatrists. As others have complained, the office staff at this office are unfriendly, unhelpful and make appointments here not worth the aggravation. A little, even a little, politeness would have gone a long way.

East Bay Hand Medical Center provided me with the best care I have ever received. After over a…read moredecade of chronic carpal and cubital tunnel pain and many attempts to resolve it non-surgically, Dr. Stein and his team took the time to offer me a permanent solution to my pain. They did not enter upon surgery lightly and had me go for a neurological test to be sure. I ended up having surgery of both hands and elbows and am recovering well and quickly. Dr. Stein's bedside manner is excellent and he made me feel seen and my pain acknowledged. As a black woman, I have not always had the most positive experiences in health care so to have this one be so good was almost overwhelming. All of the nurses and PAs treated me with the upmost respect and care. A special shout out to Jen, Lara and Beth, all of whom cared for me as if I were their family. Thank you to Jen especially for all of her work and giving me the tools and authorizing the tests that aided in my decision to go forward with the surgery. And finally to Dr. Stein, I am forever grateful for his expertise and kindness. I am able to use my hands again, something I will never take for granted. If you are thinking of going somewhere else, don't. This is the place to go and you will not regret it.

This practice is discharge-happy…read more I came in for a pinky fracture in 2021. Went through about 6 sessions of therapy. My range of motion never returned back to normal despite the false reassurance by Dr. Stein. The therapists requested my insurance for more therapy sessions so they could try something different to see if they could get my full range of motion back. Even though my insurance approved the sessions, Jenn the PA ended up canceling my sessions being adamant saying I didn't need them. Then she unprofessionally kept arguing with me and said there's nothing else they would be willing to do to remedy the situation. I left a very frustrating voicemail for her asking why they would treat me like that. Not only did she not reply, but a week later, I received a discharge letter in the mail. Fast forward to this week, I had another injury to my hand. Knowing I have limited transportation and access to another hand clinic , I tried calling EB Hand again. I explained the discharge history to the receptionist, but she told me there was no record of me being discharged on file. So then I sent my referral to them and proceeded to book the appointment. I get three hasty call attempts maybe an hour later basically telling me they dug up files from 5 years ago saying I was discharged from their practice. I would avoid this practice like the plague. They mostly deal with Worker's Comp patients, and all they want to do is collect money from your insurance. Whether or not you experience a full recovery or they live up to their treatment promises is of absolutely NO PRIORITY to them. Beware! Zero stars for the medical staff. The one star is for Mike and Joe, the therapists, who were always great to me.

Very excellent and kind doctor and very skilled I am very fortunate to be one of his patients.read more

After my physical exam with my primary doctor, he referred me to an orthopedic doctor to have a…read morecontusion bump on my shoulder examined. The next day, Dr. Masem's office called to schedule an appointment and the earliest appointment was four weeks out. Arriving 15 minutes early as requested, I checked in and filled out some standard new patient forms and signed some consent forms. The office has a waiting room with about 15 seats and four seats outside the office by the elevators. After a short wait, an assistant called into the office and to an examination room. He asked the purpose of my visit and I showed him my shoulder. A little later he too me to room to have three x-rays taken of my shoulder and I returned to the exam room. Dr. Masem came into the room with an assistant, who was documenting the examination and notes from the doctor. The doctor looked at my shoulder and the bump and asked if I had pain, numbness, activity restriction, which I said no and that I had no restriction in motion. He then performed some strength tests on my left arm. Then he reviewed and interpreted the x-rays and that I had sustained a shoulder separation, which I think was from a fall on a rainy day. He said it had healed and the bump is scar tissue or bursa. He discussed the treatment options and since I had no pain and restriction of motion with normal strength, he recommended nothing be done at this time. He said I should make a return visit if symptoms develops/worsens. Overall, it was a great visit and examination by Dr. Masem. He was kind and professional in his examination of my shoulder and took his time to explain the bump and the cause from the viewing of the x-rays. The office staff was friendly and helpful as well. I highly recommend Dr. Masem for issues with your hand, wrist, elbow and shoulder.

My wife had ulnar nerve relocation surgeries on both arms. Carpal tunnel both hands. Trigger…read morefinger release on one hand. He also removed a blood clot in her wrist. He was able to do three surgeries on each arm during the same day. This means her recovery was much shorter than recovering from 6 separate surgeries. Dr Stein is meticulous. He dictates notes to the computer while you are in the room. We really like that because we get to hear what his exact thoughts are. He is very efficient in that he does all of the orders for procedures and gets the ball rolling very quickly. He is very personable and enjoyable to be around. His staff is the best! They get things moving before we even walk out of the room. We have never had to wait more than 10 minutes to see him. My neighbor also had the same surgeries from Dr Stein about 10 years ago. She highly recommended him to us. There were specialists that were closer, but we wanted the best and I think we got it!

I had thumb reconstruction 8 months ago by Dr.Stein. I ended up with CRPS ( complex regional pain…read moresyndrome). This developed within 2 months after cast/ brace removal.I had a lot of pain , swelling, skin looked much different than my other hand.It MAY have developed as he essentially wants wrist and part of hand immobilized 2 months, and or possibly he hit a nerve.These 2 possibilities are mentioned in literature .His staff is good but he is an unkind man , with only the ability to talk AT you not with you. His displayed minimal care or concern for symptoms that developed from the surgery.Time to retire doctor ? Reviews matter- I admit I never looked at them before agreeing to surgery.Only after , when his attitude and style was evident did I look at reviews- I urge anyone considering surgery to slowly check reviews and decide if this MD would be who you want to perform surgery on you.