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    Andrew J Stein, MD

    3.3 (62 reviews)
    Closed 9:00 am - 5:00 pm

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    This is the result of my finger surgery with a 30 degree bend.
    Juan J.

    Absolutely worst doctor patient experience of my life from start to finish. The surgery made my finger worse. I went in with mild swan neck deformity on my baby finger and after surgery I came out with a 30 degree bend on my finger. The surgery was a nightmare horrible experience and I will never go back to Dr Frankenstein. I remember getting to the Fremont Surgery Center 5am and they pushed all the patients that came in after me ahead of me. They rolled me in the back away from all the other patients to an area it looked like a storage room and left me there. After about 3 hours and having to complain about it I was finally taken in to surgery. I remember seeing Dr. Stein walk by me and I was expecting him to greet me but instead he ignored me with a scowl on his face. It was the most frightening experience of my life. When I met him earlier in his office he had previously lured me in with his politeness and cool demeanor but he's really a demon inside. I was a fool to ignore my intuitions I felt in his office with his staff and surgical team at the Fremont Surgery Center. I would not recommend this place to my worst enemy. He and his staff are pure evil. They only wanted my insurance money but did not care about me. I'm sure their highly intelligent staff will respond to discount me and my review and blame me for the poor surgery that went terribly wrong. Or my horrible cheap insurance company that according to them didn't have qualified hand surgeon therapists to give me the proper therapy so they recommended I go to their therapists and pay them out of pocket or not have therapy at all and my hand would automatically heal and the 30 degree radius bend would eventually decrease to about 10-15 degrees.

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    Ask the Community - Andrew J Stein, MD

    Review Highlights - Andrew J Stein, MD

    On a side note he has had the same amazing therapists, nurses and PA, Jennifer since the first time I went to him.

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    Orrin Franko, MD - East Bay Hand Medical Ctr - The ultrasound-guided carpal tunnel release required a small incision, less than 1 cm in length. It's minimal.

    Orrin Franko, MD - East Bay Hand Medical Ctr

    4.8(88 reviews)
    0.0 mi

    I had a great experience with Dr. Franko and his team for my ultrasound-guided carpal tunnel…read moresurgery. I had seen Dr. Franko previously for three cortisone shots to help manage my carpal tunnel symptoms. While each shot gave temporary relief, the effects lasted shorter each time. That's when I inquired about a more long-term solution, the ultrasound-guided carpal tunnel release procedure. He's one of the few surgeons in the Bay Area offering this minimally invasive option, which has a much faster recovery time (1-2 weeks) compared to traditional open surgery (which can take months). After evaluating my case, he confirmed I was a good candidate -- it was a no-brainer from there. Dr. Franko is clearly confident and extremely skilled at what he does; I truly believe he's one of the best hand surgeons around. Leading up to the procedure, his assistant Anan was amazing -- incredibly responsive, organized, and supportive. He coordinated with my insurance, confirmed my out-of-pocket costs, and walked me through every detail pre- and post-op. On surgery day, Anan helped me get settled and then Dr. Franko and his staff took over. The procedure itself only took about 20 minutes. It required only local anesthesia, and I felt a bit of pressure (more like tugging), but zero pain and no discomfort. Dr. Franko's calm, confident demeanor put me completely at ease. Recovery was smooth -- I could do light tasks like wiping tables and holding small items by day 5 and returned to work (corporate job) within a week. Around a week and a half in, I could do most household chores, though things like opening jars or pushing heavy doors were still tough. By week 4, I had regained most of my strength and was back to lifting heavy weights at the gym. I did experience some lingering soreness due to scar tissue at the base of my palm, but have been working through that with Graston therapy and hand PT. Overall, I highly recommend Dr. Franko and his team. The surgery was a breeze, recovery was fast, and the incision is tiny (under 1 cm and barely noticeable). If you're dealing with carpal tunnel and are considering your options, definitely consult with Dr. Franko -- you'll be in the best hands.

    Dr Franko cares of his patients. He told me that I may not need surgery, he is honest. I went to…read moreother doctor before and that doctor wanted me to do surgery. I trust Dr Franko.

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    Orrin Franko, MD - East Bay Hand Medical Ctr - Honduras medical mission

    Honduras medical mission

    Orrin Franko, MD - East Bay Hand Medical Ctr - Bilateral comparison X-rays

    Bilateral comparison X-rays

    Orrin Franko, MD - East Bay Hand Medical Ctr - Honduras medical mission - performing a bedside procedure

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    Honduras medical mission - performing a bedside procedure

    East Bay Hand Medical Center

    East Bay Hand Medical Center

    4.1(52 reviews)
    0.0 mi

    Responsive staff, easy to book follow ups, hand seems to be healing according to descriptions by…read moresurgeon and staff. Surgeon was initially careful to suggest postponing surgery until my condition was interfering with activities of life, which gave me confidence that he was more concerned with my welfare than revenue for his practice.

    Unfortunately, my experience with Dr. Andrew Stein here has not been a pleasant one. I also worked…read morein the healthcare industry and would like to have compassion for other healthcare workers, but this doctor is definitely not a people person. Due to both arms and my right elbow injury, his diagnosis was that it was due to my bone structure and genetic makeup. This was new to me since I had never heard that before. I am a larger guy, I don't use my hands and arms for strenuous work, healthy, and work out 3x/week with an experienced coach--nothing out of the ordinary. Working with thousands of people in healthcare and other fields, we come across many different ailments, injuries, and stories. At first, I took it as new education and considered that perhaps my DNA structure and genetics were contributing to my injury and pain. I mentioned this to colleagues, other doctors at work, and experienced professionals, and they said they had never heard of this before. While not completely ruled out, it was unusual. 3rd visit: After receiving my MRIs and X-rays, I showed up for my appointment and waited close to 2 hours, which is excessive considering it was scheduled. When I was called in, Dr. Stein did not greet me and instead commented about having to skip his lunch break due to a busy day. I understand demanding schedules, but there was no acknowledgment that patients are also taking time out of their lives--missing work, managing responsibilities, and traveling to appointments. A simple courtesy call from staff to let me know he was running behind would have gone a long way. Yet, I remained calm and open-minded. When I went in, I asked if he could check my other arm, as I had started experiencing soreness. He immediately dismissed it, saying nothing would show up and did not examine it. Within a week, that same arm developed increased pain and numbness, despite avoiding heavy use and refraining from working out. I've met many professionals like Dr. Stein, and it was clear that his level of expertise contributes to an ego that comes across as dismissive. He appeared rushed and condescending during all visits. When I had a few additional questions to better understand the procedure he said he only had limited time to answer. After waiting over 2 hours, I would expect at least 15 minutes of clear communication before a procedure that carries risks. I understand his practice is a business, but business also requires trust, communication, and respect. Patients want to feel confident in the person operating on them. Comments he made about preferring certain insurance because they paid more were unprofessional. Regardless, he may not get paid as much as other insurance companies, but he's going to get a paid a large sum for the surgery. While I believe he has the technical ability to perform surgery, I am not comfortable with someone who is rushed and potentially distracted. If appointments are rushed, it raises concern about the level of care during procedures. And he may even rush through the surgery to get to another appointment or procedure, which leaves more room for error. The reality is doctors cannot guarantee outcomes, but they are responsible for proper care, communication, and follow-up. Once you sign surgical paperwork, you waive many rights--even in cases of error. If there were stronger accountability systems, I believe Dr. Andrew Stein would treat others with more respect. I am aware there are legal avenues if something goes wrong, but I would prefer not to be in that position due to lack of accountability or care. His staff appeared disengaged and under pressure. I've worked in environments where teams create a welcoming atmosphere--this did not feel like one. The way he spoke to his staff suggested stress and tension. It seems like a 50/50 chance of a smooth and full recovery without complications from him and his staff. After reading additional reviews, my experience seems consistent with others, which validated my instincts to seek another surgeon who felt more respectful. *To previous and future patients: trust your observations and instincts. If Andrew Stein feels like the right fit, he may help you. If not, you have options. Sometimes going a little further for the right provider makes all the difference. Appreciate everyone who has shared their honest experiences.

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    East Bay Hand Medical Center - Dr. Franko

    Dr. Franko

    East Bay Hand Medical Center
    East Bay Hand Medical Center

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    Andrew J Stein, MD - orthopedists - Updated June 2026

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