I was so shocked that Seek Advocates was able to recover money for me. They said they would and…read morethey did!

I've had homeowners insurance with the agency for decades and have always been pleased with…read moreresponses to any claim plus it's always with the personal touch. Galen

When it comes to taxes, It would be an understatement to say that I am not the most organized…read morerecord keeper... Ricky Holbrook and team have handled my taxes for years, always in the most efficient and professional manner. I highly recommend Baystate Tax Service for all of your accounting and tax prep needs.

Called to ask about their tax services to see if they handle a particular tax issue and the lady…read morewas rude and hung up on me saying she doesn't answer questions. I called back because it was quite rude of her and she then said they aren't taking new customers so I returned the same level of customer service she gave me. I will make it my life's mission to tell folks to avoid this place just based on how rude someone is to a new potential customer!

I love Franklin First! Wonderful people, excellent service, a real community bank. The best bank…read moreI've ever come across in 67 years of living. I do all my banking there, and so does the nonprofit I'm the treasurer for. When we experienced a major online scam earlier this year, they knew exactly what to do to guide us through it and safeguard the nonprofit. I am very grateful to them!

My fiancee and I applied for a solar loan at Franklin First in Greenfield, MA. For many years, we…read morehad both done little to nothing to use credit, because of our conservative personal views on finance. We didn't really want to get a loan, as we are both debt-adverse, but we REALLY wanted to go solar. So we viewed it as being for a good cause. To our surprise, we were approved for the loan. Subsequently, we put some of our own money and a LOT of our own labor toward getting ready to have solar installed on our barn. Four months later, when the solar installer was ready to take the first major payment, our loan was denied for reasons we had nothing to do with. I realize that all banks follow the credit system that our country is - to be blunt - enslaved to, but there is no law requiring banks to behave this way. Being a credit union, these people could have chosen to be better. They could have chosen to think, "we approved a loan for this middle-aged disabled couple, who then spent some of their own money in preparation for this project - which they will now never get back - and so we will do the honorable thing and move forward with the loan." But they didn't. They tried to offer us a HELOC, which we both found disgusting, to be honest. We are fortunate to own our home free and clear. Why on this earth would we put a mortgage on our home when we have none to begin with? The point is, you can't lay out a rug for decent, honest people - people who can provably pay their bills on time every month - and then when something changes beyond the control of those people, yank that rug out and send them tumbling. Not if they want those people to say something nice about the bank. This bank won't look out for you and treat you like a human being any more than the large corporate banks will.

I have been in the branch near hannafords three times. each time I have greeted and or helped by a…read morelovely young woman occupying the spot neatest to the door. unfortunately there are no name tags because she helped activate my debit card today. She was personable, professional and efficient. next time I'm in I'll ask her name and drop the manager a note. He has a really good crew.

I love being a customer of the Bratt Bank. The bank employees excel at in-person customer service…read more And the bank makes a strong point of emphasizing supporting local businesses by offering increased earnings on your checking interest rate if you shop at local businesses and buy with your Bratt card. However their impersonal services, like online banking, needs a serious 21st century upgrade. Resetting your password online and getting approved to make transactions via the Bratt Bank app are not streamlined. It's a clunky process.

Always expert. Always timely. Always available. I have used Hogancamp and Associates for almost…read more30 years. Even outlasted my favorite CPA who retired. I will continue to use this business for the foreseeable future.