I contacted Mason & Carter a month ago to get a quote on one of my investment properties in…read moreBaltimore. I was working with Dan Pufnock. I submitted all requested information for agent to generate a quote, and I never received the quote. I attempted to follow up with Dan several times via phone and email and he has not responded. Communication is very important when doing business. If the agent was not able to find coverage for the property, the professional thing to do is to communicate that to the customer. Customer service and follow-up is not good which is why I do not recommend this company.

Whatever you do, DO NOT trust the agent Rich Taylor who works for Mason & Carter…read more I asked him to lower my premium this year and not only was he not able to help out, he more than doubled my premium without even notifying me. He then went on to blame SafeCo for increasing their rates because he thinks they're going out of business! Why in the world would you keep your client with an insurance company who you think is going out of business ?!!! This guy is a real scum bag. Beware.

Searching for a more customer-sensitive insurance company with better policies and better rates, we…read morestumbled on Lentz by accident. I was looking for a neighborhood insurance agent and cold- called their number. The person who answered the phone was Clayton Peters, who has since shepherded us through the process of changing both our home-owners and auto coverage. We can't thank Clayton enough -- we now have him and the Lentz Agency in our corner.

I have been with Jason Griswold for a number of years, his lead agent Mark Horner is who takes care…read moreof my accounts. Mark is the reason I have stayed with Jason's agency and State Farm because he has gone above and beyond to make sure my needs and issues were taken care of as soon as possible. There have been times where he has stopped other things he was working on, a lot of times after normal working hours, just to make sure everything was fixed for me. I highly recommend Jason Griswold and Mark Horner. Charlie Kranz

Mrs Michele Burgess is the best always so happy and friendly and always handles all my needs with…read moreprofessionalism. I would definitely recommend State Farm to anyone.

Jason was great. He took the time to explain everything to us and find us the best price.read more

Top notch customer service as usual. I went to dealership and purchased a new vehicle. Mike was…read moreable to help with everything I needed.

It gives me great pleasure to forward this correspondence to you referencing Ms. Tammy White. It is…read morewithout query that she is an absolute gem. First, her telephone etiquette is second to none; not to mention her patience, excellent listening skills and ability to assist the client (customer) in any way she can. She gives information with precision and entertains any queries I have. Personable, she is!!! Her kindness is felt beyond following-up with the customer. Not only is she knowledgeable referencing her job, she gives the customer a sense of belonging. Hats off to Ms. White; for she is an employee that will certainly grow State Farm. She is the gem that everyone want to speak with when you call the office and the one you want as an employee. I am certainly glad that I crossed her path and look forward to speaking with her and meeting her in the future referencing any queries I have referencing my policies. If the world only had more people like Ms. White, it would be a better place!!!

I bought my first whole life insurance policy with Dane…read moreabout 2 years ago. I had a ton of questions about the process and Dane was here every step of the way to make sure i understood fully. More recently my wife and i bought additional life insurance policies as we are opening a new business and want to be protected. I contacted Dane and he came to my house within 2 days to help us and give us piece of mind! Even more amazing was he had just been in a biking accident and had a separated shoulder and his arm was in a sling. It didnt stop him from coming to our home to take care of us. (also we are from Md not from Ca. not sure why its coming up Ca.)

I would like to say that my experience with Atlantic Insurance Group LLC was all positive. When I…read morecontacted the office, Brandie asked who referred me. Once I told her, she connected me to Barry Lee who had worked with my family members in the past. After his initial introduction, Barry made the process as simple as possible. I was able to email him the information that he needed to review prior to preparing the quotes I requested. He called me back with options and suggestions for my new policies. Within 24 hours he emailed the quotes that I requested. I reviewed them and we spoke two more times and then my quotes were finalized. I was pleased with the coverage and savings I got with my new policies.

Donna H. from the Atlantic Insurance Group has been my insurance agent for years! She is amazingly…read morehelpful, personable, and prompt! Donna is an expert in all things insurance and will go above and beyond to find the best coverage/prices for your needs and answer any of your questions.

My experience was great Tracey and Troy are the best I thanks God for them. They help me with my…read morehomeowners insurance And car insurance .

Avoid at all costs!!! These guys are the WORST insurance agents I have ever encountered…read more I came to Saratoga Insurance when my previous insurance agent, Doug Seitz, sold his business. I had an auto insurance policy, and the rest of my family members used Doug for all of our insurance needs. Doug was a great insurance agent and it's unfortunate that Saratoga has run his business away. Their representatives do not respond to phone calls, emails, smoke signals, or carrier pigeons. How anyone gets in touch with them is beyond me. After a particular awful experience with Linda (who nearly let my auto insurance lapse from her lack of communication), I reached out to Ryan, who is listed as the VP on the website. He assured me that he would not only work to earn my business back, since I had purchased insurance elsewhere before my current policy expired, but would also get me a quote by the end of that particular day for auto insurance. Guess what? Never heard from him. My parents had a similar experience with their homeowner's insurance, and after 30 years with Doug, and then Saratoga, had to find a new insurance broker, who wrote them the SAME policy with the SAME insurance company, because Ryan and his crew stopped responding to emails and phone calls. The whole point of using an insurance broker, in my opinion, is to have someone else who will do some of the legwork for you-- find lower rates, answer questions about policies, etc. These guys do NONE of that, and they can't even respond to emails or phone calls. I can't imagine they'll be in business much longer, and rightfully so.

We switched to this company after a horrible experience with our local Farmers agent who had…read morewritten us a horrible home policy that backfired. Hunter and Ryan have always answered calls and emails in a timely and professional way. They have arranged many policies for us and everything has been seamless. We just had to claim a windshield replacement and it was taken care of in 2 days. We are so grateful for the Saratoga team! Highly recommend!!