Always responsive and great customer service. In particular, Benjamin heard my concern and resolved…read morethe matter immediately. He then repeated my concern to be sure that he heard me correctly. All was addressed on my 1st attempt. Thank you State Farm

I called State Farm and had a very nice experience with Skyler…read more She helped me with what I needed and I was very grateful.

I had a very positive experience with this location after my alternator failed during a drive from…read moreDC to Harrisburg. I'm a AAA member and worked through roadside assistance to have my vehicle towed here after hours. Frankly, it was a leap of faith and an assumption that they would be a decent shop if they were allowed to use the AAA name. I was not disappointed. They called by 9:00 AM the following morning with a diagnosis and estimate...and vehicle was complete by 5:00 PM that day Price seemed reasonable and they did not try to push an unnecessary battery replacement. A good experience overall, especially under the stress of breaking down more than an hour from home.

Customer service needs a lot of work! Most unkind people in Timonium! Dave was horrible! I will be…read morecontacting their corporate offfice!

I cannot even give a rating for this company because it will not allow a negative number. My…read moreboyfriend was looking to get insurance on a tractor trailer through Derek Richardson and was advised that he would be paying at 29000 a year. My boyfriend advised him that I was the president of the company which is a partnership and we wanted to get a quote with the insurance under my name and him being the driver. He told him to contact another girl Stacey in the office. It took weeks for Derek to respond to emails as well as Stacey. I was given Jason Wilson's name at Avon Dixon Insurance from another driver so I contacted him and he could not have been more helpful. He answered the numerous questions I had promptly and even at night when he was not at work. Jason was able to get the insurance at 21000 under my name. After all of that Derek had the audacity to question my integrity by telling the owner that he needed to look into that something was shady. I would never do anything shady and neither would Jason. I would never falsify any information and he is just mad that he lost commission because the insurance is through the same company. I would not recommend him to anyone if you need insurance go through Jason Wilson he is awesome and will help you with anything.

Happy New Customer indeed, I worked with two agents by the name of Julie and Mary and these…read morewonderful ladies helped my fiancee and I out. Both agents worked their magic to provide us a better policy for our vehicles. Both ladies were able to answer my many questions, very helpful and delightful to speak with. I am very please with our new policy and happy to be part of the State Farm family.

Very professional and very thorough with everything. I look forward to doing business with Mary for…read morea very long time. Customer service top-notch. Thank You!!!"

What could make your company and commercials better is if you removed limu emu and Doug. They're…read moreboth not good for your business and your company and honestly they don't deserve to be in any way shape or form in your commercials

Liberty Mutual Insurance is the worst company to deal with. Their adjusters lie and they give more…read moreexcuses on why they won't pay a claim than politicians. This company agreed to pay a claim then reneged-after they told the repair shop to schedule the repair. Even when you provide proof their insured is at fault, they won't take responsibility. Their commercials are a hoax, too! They're definitely not the warm, fuzzy feeling type of people.

Ron Schlicht state farm is a scammy fraud joke. Just like the person above said ... don't bother…read moretrying to reach Ron when you have a problem. .. or one of his associates fraudulently adds a plan on your account .. he won't call you back .. until you go public and send the states attorneys office after him.

If you want an agent that does not contact you when you have a problem then ROn Schlicht is your…read moreguy. We have been with this office for 40 years (we were with the prior agent too). After all those years we were just dumped by this agent. He didn't contact us when we needed changes. Extremely disappointed. Stay clear

This is only the second review I've ever written and I have to say, Carchex has earned an awesome…read morereview. Its not often you go from a one to a five, but Carchex has done just that. As a customer you don't have transparency; not even when you think you do. As a customer, all you know (essentially) is what you're told. If a repair shop you believe is reputable tells you that the repair will take "X" amount of time, and the parts will cost "X" amount of money; then you take those cost to be pretty close to accurate. Consequently, when the warranty company comes back and say's they're only going to cover something less than the full cost of the repair minus your deductible; it's natural to feel like the covenant has been broken. It's also easy to lose patience; especially when your car has been in the shop for four days and all you want to do is to be mobile again. The whole process just starts to feel horrible, and wrong. That is, unless there's a human being somewhere out there willing to step in and navigate the insanity. For me, Carchex customer service provided that human being. When Sharon, the Claims Support Manager at Carchex, stepped in the entire process became clear. Though it was true that the warranty company was not covering the entire cost of the repair, it turned that was happening because the repair shop was charging nearly double the repair time being quoted by the dealership with a 40% parts mark-up. The situation definitely was not the warranty company's fault; and yet Carchex still took charge, resolved the issue, and covered the difference just to get me back on the road. Who does that? I guess a company committed to its customers does. What Carchex did was more than I could have ever reasonably wanted. Carchex already had my business, today they earned my loyalty.

Absolute garbage. Water pump failure on an Audi. Got a quote for $2800 and $2900 from 2 different…read moreshops. Carchex is only paying $900, and I have a $500 deductible. So, I get $400 for a $2800 repair. Bought the plan from Carchex, but it is actually run by American Auto Shield. This is worthless. Run. Save your money.

DO NOT PURCHASE A POLICY FROM THIS COMPANY!!! if I could rate a zero I would, their horrible when…read moreit comes to claims. Filed a claim 3 months ago and we still have not received a refund. It is always something with this company...still processing, electronic transfer did not go through, must wait 10 days to issue a check, check was mailed 2 weeks ago still have not received it (full of shit) is what they are, do yourself a favor and find another provider

Horrible company. When calling to explain a delay in Attending Physician Document, I was talked…read moredown to and was given generic answers like the person was reading off a script. Very cold and uncaring. Had a bad feeling I was going to get a major run around. Even though the vacation had to be canceled due to a serious medical issue. Will NEVER use them again.