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    Hms Insurance Associates

    3.0 (4 reviews)
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    Services - Hms Insurance Associates

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    Carchex - As you can see the labor rate is 139.99, some items i had to omit due to personal info. Unreal how they didnt entertain resubmitting.

    Carchex

    (120 reviews)

    This is only the second review I've ever written and I have to say, Carchex has earned an awesome…read morereview. Its not often you go from a one to a five, but Carchex has done just that. As a customer you don't have transparency; not even when you think you do. As a customer, all you know (essentially) is what you're told. If a repair shop you believe is reputable tells you that the repair will take "X" amount of time, and the parts will cost "X" amount of money; then you take those cost to be pretty close to accurate. Consequently, when the warranty company comes back and say's they're only going to cover something less than the full cost of the repair minus your deductible; it's natural to feel like the covenant has been broken. It's also easy to lose patience; especially when your car has been in the shop for four days and all you want to do is to be mobile again. The whole process just starts to feel horrible, and wrong. That is, unless there's a human being somewhere out there willing to step in and navigate the insanity. For me, Carchex customer service provided that human being. When Sharon, the Claims Support Manager at Carchex, stepped in the entire process became clear. Though it was true that the warranty company was not covering the entire cost of the repair, it turned that was happening because the repair shop was charging nearly double the repair time being quoted by the dealership with a 40% parts mark-up. The situation definitely was not the warranty company's fault; and yet Carchex still took charge, resolved the issue, and covered the difference just to get me back on the road. Who does that? I guess a company committed to its customers does. What Carchex did was more than I could have ever reasonably wanted. Carchex already had my business, today they earned my loyalty.

    Absolute garbage. Water pump failure on an Audi. Got a quote for $2800 and $2900 from 2 different…read moreshops. Carchex is only paying $900, and I have a $500 deductible. So, I get $400 for a $2800 repair. Bought the plan from Carchex, but it is actually run by American Auto Shield. This is worthless. Run. Save your money.

    Hms Insurance Associates - homeinsurance - Updated July 2026

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