Negative experience today. The manager had previously agreed for me to come in today to purchase…read moremy favorite item as it was being discontinued this week. I came back today the cashier told me I wasn't able to purchase my favorite item as it has been discontinued. They had the product in stock. I don't know why management lied about coming back there today. I went my way to get there and was told my product wasn't available.

The owner is always outgoing, friendly and wiling to assist. Great selection, pricing, and some…read morediscounts are available when purchasing multiples of the same item.

They sell Counterfeit Smok Products. I checked in the store (theyron the app that Smok offers to…read morecheck for legitimate products. They got really upset when I told them what I was doing and no offense to them.

Be careful about things you buy here. I purchased shisha here for $13. When I realized it was…read moreexpired, I asked for an exchange (so that they still keep the business) he said they don't do exchanges. So when I asked for a return he said they don't do that either. Nothing has been opened. Originally went inside for clipper lighters which they also do not offer.

Honestly some of the worst service I've experienced n I didn't even buy anything. Telling someone…read moreyou're not gonna serve them because of how they look the SECOND they walk in the door is crazy. Mind you, I'm 22, dude decides to get in my face the second I walk in n tell me to show him my id or get out, I ask how come since I literally JUST walked in the door and didn't have time to look at anything. I said I shouldn't have to until I'm ready to purchase. "You don't wanna show me your id cuz you're not 21" mind you I'm 22 I shouldn't have to because you wanna discriminate against me. I understand I look younger but I've never been treated like that in any tobacco or liquor store. And the other dude wanna act like he doesn't work there. Awful service.

Total bait & switch tactics. I bought a vape which failed after 1 use. When I tried to exchange,…read morethey told me to go to the manufacturer. It's been 3 weeks & no response from the manufacturer. I ended up buying online instead.

I really wish we had these stores in Illinois but I wouldn't know how they would compete with…read moreBinny's. Well I like about Total Wine and More is that they have a better selection of hard cider than the selection back home in illinois. I got a few local flavors they have never heard of before and I enjoyed it I could buy them by the individual can then succumbing to purchasing a six pack that's going to take me forever to drink. Stay staff here was very friendly and helpful. There is a good amount of parking as well and there's plenty of the things and walking distance as well that are nearby. Overall, great story worth checking out

This place is great for taking wine tasting classes! We especially like the ones taught by Matt as…read morehe's very informative and generous in his pouring. We've taken several classes at this branch of Total Wine and my wife and I absolutely love it! We get a chance to try several wines without committing to purchasing a whole bottle! Only for $20 or free if you're a Grand Reserve member. Definitely worth checking out for classes and they do have other classes on spirits and cocktails, including nice whiskey! Just checkout their schedule on the website.

If you're looking for a smoke shop in Hopkins then you should swing by here for what you need.the…read moreentrance is in the back parking lot which makes it easy to park and go quickly in and out. They have a wide variety of products and a reward program. Everyone that works here has been very friendly and they know their regulars which is nice

Extremely poor customer service. Was given the wrong product at checkout and when I called to see…read moreif I could make an exchange they said I had to come back and make the purchase again for the correct product. After trying to figure something out on the phone I was hung up on. Finally I went to the store but it didn't get any better. After trying again to work with the manager she called the owner. Finally after making an exchange I was told by the owner, in a not so nice way, to have good luck with my next smoke shop.

Hung out here with a couple of friends to enjoy a stogie and watch the NBA Championship game. The…read morehumidor has a wide variety of premium brand cigars at great prices. There are several flatscreens throughout. There are 2 main seating areas. Soft drinks available for purchase and all the accessories you need for your cigar experience. The staff are cool and helpful.

Great place, friendly helpful staff. Excellent selection of cigars and tobaccos. Reasonable prices…read more Nice lounge. Definitely recommend.

If you don't know what you want or how your body is going to react DO NOT SHOP HERE. They DO NOT…read morecare about your experience once you've used the product -- good or bad. The manager is rude as well and actually blamed me for not knowing what I don't know. The last time I went into a smoke shop, I had a lot of questions and that location had so much patience with me and was super friendly, which I SO appreciated. "It's your fault for not knowing how you're going to react." Fair statement, but they had ZERO interest in making a not great experience a better one. Isn't that what customer service is all about?

Just wanted to leave an updated review since my last one 6 months ago. I absolutely love this place…read moreespecially because of the staff. They have everything I need from all different packs of cigarettes to tobacco and the machines you can buy to roll them at home. I have been coming to this location only to buy all my products and will continue to only shop here. The staff is probably the most down to earth friendly people I have met working in a shop. They have a variety of different fun personalities and all seem to enjoy working here which is a major difference from most places I visit. If your not sure what you need they will all give suggestions and point you to the right direction of what's best for you.

They don't sell disposable vapes if you are in the market for it, it's a superficial vape oil…read moreretailer advertising as an actual vape shop

Visitors from California. Great customer service. Very knowledgeable and helpful. Didn't have what…read morewe were looking for in Minneapolis. We were sent to their other shop in Burnsville with a discount. Was very pleased at both locations.

This is a great location to find all your smoke shop needs! The owner is extremely friendly and…read morehelpful. He helped explain to me all the types of products he carries and what they are sure for. The prices are very good and the store has a nice clean setup. Everything is well organized and displayed well. I hope to be back here again sometime soon!

I purchased a vape bear flavored it does not work. I need to return it and get a different one…read moretomorrow. What are the hours for the store? Please advise how many hours of the store on Saturday at the Hopkins smoke shop flavored vapes the vape that I purchased does not work

THE BEST for all you need! Nicest people to help you…read more I broke my ankle and when they found out, they would bring my items out to my car so I wouldn't have to try to get into the store!! Also the best prices in the city. Highly recommend!!!!!

Large selection of stuff and rolling papers. Unfortunately because of location they don't sell…read moreflavored vapes good customer service