Absolutely terrible experience. Guy that worked there laughed at me when I gave him my income figure. I'm a teacher and proud of it. That was absolutely awful and I exited shortly after. read more

Service wouldn't perform a safety recall on my 2021 E350. Told me to take it to KC. They should call it their Non-Service Dept.

I had an oil change appointment for my car and was pleased with the service, wait time, and cost. I was in and out within an hour. They will even wash your car upon request for free. I will be back. Defiantly recommend. read more

Did I really just pay $80 in 'labor' for them to hook my car up and tell me I needed a $400 part? And then $10 for labor for an oil change where they actually did 'labor'? WTH? Not going there again except for oil changes only. Thats absolutely ridiculous. I can't image what I'd have had to pay in labor to actually have the part replaced! read more

This dealership doesn't practice honest or reputable business practices. My second experience is the second time I have been disappointed at how they conduct business. I would not recommend this dealership to anybody. read more

My G/F just bought a new car from Brenden.I have to say, this was probably the best car buying experience I have ever been a part of. Everyone we worked with, through all the different steps, was very nice, (and not in that car salesman way...right Brian???) and professional. The best thing I can say, is that although I was there, the employees conducted business with her, and not me, which wasn't always the case with other dealerships. Overall.... I will return when the time comes to buy a new one for myself. read more

If you've ever had a bad car buying experience, you'll be able to relate to some of what happened on Saturday. We went with an friend to Rick Ball Ford Sedalia with the intention of buy a Ford Edge. They were pre-approved with their bank, had discussed trade-in estimated value with the sales person, their loan officer had called ^ the dealer ahead of time to make arrangements regarding payment, etc. The sales person even texted to confirm the appointment. They test drove the suv, made a counter offer {as anyone knows is the way the game is played} & they came back with a solid 'No', we could even SEE the manager shaking his head. Our friend was willing to accept the offer if they would do an oil change {since the display showed it needed it}. The dealership then wanted to know how much was left on the existing loan & said they couldn't make the deal since they had no guarantee they would get the title. And by this time, the bank was closed so there was no one to call to confirm. We walked out with our friend with no deal. I've bought a fair number of cars and never seen or been treated with such disregard. Looking back, it makes sense though. After some back & forth with the loan officer on Monday, our friend found out that it was the dealership's finance department that said our friend could write a check for the difference between the price and trade offer AND the bank even offered to have them write the check for the FULL amount but the dealership said no, it was fine. Granted, if it comes down to he said/she said, I've worked with Sharelle at Community First Credit Union before & she is THE most conscientious banker I've ever had the pleasure of working with so I knew something just wasn't right. I then emailed the owner, Ryan Ball. After receiving his reply, it made more sense than ever on how they treated us! They thought we were scamming them, we had "all the red flags" from being out of state and wanting to write a check {there was no mention of demanding a cashier's check, even during the convos on Saturday, in person} and Ryan was the one the manager called and got the final "No" from. This is not the complete story, I've merely shortened it & tried to give you the highlights, but, to get the full effect, I thought I'd literally copy & paste the reply from Mr. Ryan Ball himself. For the record, the employees involved were Zana in the finance department, Savannah, sales person, and Chris Boulais, weekend manager. Thoughts go through my mind as I know they are a 'big time' Shelby Mustang dealership & the sales person even told us so, so I know that they make out of state deals all the time. Anyway, in the long run, I've said what I had to say to him. Now it's the principal of the matter and letting others be aware that if you shop there, you too could be mistaken as a SCAM artist so Buyer Beware! Here is the email from Mr. Ryan Ball, in part: "I think the biggest thing is our rules on how we handle out of state customers. We have warnings coming in every week from our Missouri Automobile Dealers Association about scams that we have to look out for. This scenario brought up a lot of red flags for everything we have been trained for. This is almost a impossible deal to do on a Saturday unless we had done lots of work ahead of time. We have had situations like this that turned out really bad for us and after that happens you have to learn and be even more cautious than before. I understand wanting to go through your trusted credit union but, if it were me I would have just financed with us Saturday and got the car bought then when you got your first payment you could have refinanced with your credit union. That would have made that situation good for both of us. We could have used the bank we are familiar with and known we would have no problems with funding. {The google reviews would say differently.} Would not have given even 1 star but have to in order to post review. read more

I have a newer mustang and since purchasing it had taken it to this dealership to have the oil changed. They seemed very professional. . On the 2nd time of having my oil changed I noticed an oil leak under my car a little while before going for the next oil change. I thought that was odd because it's a newer car and shouldn't be leaking oil. I decided to take it back to this dealership so they could check it out and get the oil changed. After changing the oil the employee did in fact tell me they had previously not tightened the oil filter enough and it was why it had been leaking oil. There was no apology just the fact simply stated. I paid for my oil change and left and have not been back since. I also emailed the owner to let him know what had happened with no response. I understand that we all make mistakes but as a business when you do you at the very least apologize for this and assure the customer it won't happen again. Extremely poor customer service!! read more

Just got my oil changed there & they were the nicest people! They took me in last minute and were so nice about it. Complementary car wash and vehicle inspection came with the oil change. Free Starbucks coffee and wifi while you wait. They were super fast about it and sent me on my way. Highly recommend them. Also, only $20 for all that! What a bargain! read more

My son in law has a rental car due to a recall of the air bags in his car. While the rental being parked in front of his house at 5:00am it was smashed into and totaled he normally has a $500 deductible but wasn't concerned about it. After it was smashed into in the middle of the night they assumed that because of the circumstances that ford would pick up the $500 deductible. They refused n this was taken all the way up to the corporate level. Not only that when my son in law told them that they loved the car n were considering buying one but wouldn't now the salesman said " that's your choice" which I consider to be a very rude response. So not only will they not buy a ford but our whole family will never buy a ford n my daughter buys a new car every 2-3 years has she's a traveling nurse n we buy a new car every few years also but we'll stay with Toyota or Chevy. I can't believe that you care so little for your customers n all for a measly $500 read more

After having the dealership replace my engine with a used, warrantied engine and Rick Ball Ford-Lincoln in Sedalia, MO said they would warranty the labor for my 2013 C-Max Energi. The car & I made it 17 miles out of town then the engine overheated. I asked them to come get me and my car. They told me to call a tow truck and get a hotel. I finally made it to my hotel almost THREE HOURS after I initially arrived at the dealership to take my car home. C'mon guys. You should have sent someone to pick me up and take me to a hotel or offer me a loner car when I asked. Instead Troy the service department manager just went home early. The general manager, Ryan Ball, told me he couldn't help since Troy wasn't there and wasn't answering his telephone to approve any help aside from paying for the tow truck. I thought his job as general manager was to take care of his customers. In perspective the date was 20/20/2018 please check the Sedalia, MO weather to see it was freezing rain that night and they just left me on the side of the road after spending well over $3,000.00 on an engine they promised they would warranty all labor on. The next morning they made it to where my car won't overheat but the check engine light is on, service engine light is on, the car always thinks it's plugged in and takes about a minute or two of menu toggling to tell the computer it's not plugged in. When I called and told the general manager, Ryan Ball, that I expect him to pay for my hotel room in addition to the tow truck bill (which they already agreed to pay for) and fix the service engine/battery lights so I can know the car is safe to drive he told me his dealership is done working on the car. I was polite throughout the entire process which has me baffled why Ryan Ball would talk down to me and call me a liar. Even afterwards I simply let him know that I have written documentation that disproved his reason for calling me a liar and read him the two sentenced he was told about verbatim. read more

Rick Ball Ford Lincoln Sedalia - This is on my dash after they replace my engine. - Car Dealers Near Me - Sedalia, Missouri

Decent car buying experience but horrible customer service after you leave the lot...The truck I bought came with a tool box and i noticed after buying it that there was no key provided with it, went back inside to ask for it and was told they would let me know if it turned up. didnt care to look for it till I asked them too and they couldnt find it and told me they'd check, went back to my truck and pulled off of the lot with a near empty gas tank..called to see about a fill up and they said they only do that with new vehichles so my first stop before i went home was a gas station. and after two months of cat and mouse emails i was told that i would be responsible for making a key for the tool box..when i threatned bad reviews unless they made good on their product I never received a reply read more