I recently ordered a bass clarinet from Easy Music Center in Honolulu. After a few days without a…read moreshipping update, I emailed them on Monday morning to check on my order. Jake replied almost immediately and explained that a few employees had been sick, which caused a delay in processing. Shortly after, Hadji emailed me to let me know the instrument had been inspected and that they would expedite my order. Within a few hours, I received the shipping confirmation and tracking number for FedEx next day delivery which I really appreciated. Their customer service was excellent, and I really appreciated the quick responses and honest communication. My only suggestion is to send customers a quick email if an order is delayed. A simple update would go a long way and save customers from wondering about their order. So far, I'm very happy with the experience. I'll update my review once the bass clarinet arrives.

Unacceptable Service & Zero Priority I am beyond frustrated…read morewith the service I received today, and I ended up walking out. My wife, my two kids, and I walked into this establishment around 4:35 PM on March 25th. We were greeted at the front by Ted, who told us he'd be over to help us "real soon" and instructed us to head back to the electronic drums. Couple other staff asked if we needed help which we did, and was told they couldn't really help us because they weren't the 'drum guy' and to wait for Ted. We waited. For 25 to 30 minutes. When Ted finally decided to show up, he gave us maybe five minutes of his time. Instead of actually helping us make a decision, he left us with more questions than answers. He told us he'd be "right back," and then disappeared for another 10 minutes. From where I was standing, I could see him at the front of the store helping people who walked in long after we did. The breaking point was when he finally came back to our area...but not to help us. He started assisting another person who had just arrived. At that point, I was losing my cool. He knew we had been waiting patiently for a long time, yet he continued to treat us like we weren't a priority. Once he finally finished with the latecomers, I had to confront him with the facts. I told him exactly how long we'd been sitting there while he ignored us for newer customers. Instead of offering a solution or taking accountability, he just hit me with excuses. Then, he actually had the nerve to ask if I had "more questions." I told him flat out: I was ready to check out 30 minutes ago, but he left us hanging high and dry. I was literally about to tell him which set we were buying, but after that experience, I decided right then and there that we wouldn't be supporting this business. We walked out. Bottom line: You need to get your priorities straight. UPDATE: I'm updating my previous 1-star review to 5 stars because of one person... Senior Manager Anju (I hope I spelled that correctly). After that initial visit yesterday which left us feeling disregarded and unimportant... Anju reached out to me personally to make it right during our phone call. It takes a true leader to own up to a mistake and honestly she did so with such grace. Took full accountability for her store and them some. When we returned today, we weren't just 'customers' we were felt like actual guests. Anju provided the kind of high-touch and personalized support that made the store feel more like a community. She was patient, informative, answered all my questions and incredibly kind to our 5-year-old. She made sure we walked out happy and we left with the perfect Roland TD-07DMK Electronic Drum Kit and a matching V-Drum Amp. I felt Anju made it her mission to make sure every detail was handled perfectly so we could focus on the excitement of our daughter's musical journey instead of the issues we faced previously. It's easy to be a good store when things go right, but how you handle things when they go wrong is the true test... Anju passed with flying colors. From here on out we'll be supporting this business under her leadership. Mahalo for turning this around for our family!

Music Center of Hawaii is very small but the amount of instruments and service far exceeds their…read moreshop size. They are one of the only shops that repairs saxophones, violins, and standup bass's. They have a huge selection of violins, flutes, saxophones just to name a few. The staff is absolutely top notch any thing you need for your bowed instrument is there.

They helped us with a short term rental of a violin for my daughter. They sized her up with an…read moreexpert eye, gave us the relevant paperwork, and sent us on our way. Excellent value!

Needed a guitar and walked in and was immediately greeted and welcomed to play any instrument I…read morewanted. They offered me a tuner and a pick so I could play around... ended up finding a nice fender acoustic for 95 bucks. And the guys working in this place were very friendly.

Thanks to these good guys for always fixing my daughters ukulele every time lol best service and…read moreawesome talent very humble Big Mahalos

This music studio is incredible. Our son (5 yrs old) has been taking piano lessons with Ms. Shandee…read morefor almost two years. He has grown tremendously not only in skill but in his character as well. Through the regular recitals and concerts, he has learned to come out of his shell and is now a confident young boy, no longer afraid to share his gift with others. Ms. Shandee herself has become a great mentor and friend to our son, someone he looks up to. She is patient and fun. The prices are comparable to other studios, but not the instructors, the ones at Renee's music studio stands above the rest. We're looking forward to our son's music skills developing as his love for piano grows. Thank you, Ms. Shandee and Ms. Renee, for sharing your skills and love of music with the community!

After having the honor and opportunity to see some of the student performances on social media we…read moremade the decision to enroll in a trial piano lesson with the studio. Ms. Naho was very warm personable and welcoming upon entering. We were very impressed with how quickly our shy daughter warmed up to her and the piano. We loved the teaching style and how great she is with kids. We hope to continue our lessons with her and feel that she can help our daughter learn to play the piano & have lots of fun along the way! Thank you Ms. Naho and Ms. Renee!

Love this shop! Came in to check out a used amp I was considering buying. Tried it, noticed it was…read morenot really what I needed (but wanted) and they had a smaller version (Vox VT120+ vs VOX VT40+) for the same price. I decided to go for the smaller version (my family probably is thanking me) and they gave me an even better deal. Definitely coming back and will be my go to guitar shop from now on.

My favorite guitar store and the one I've bought the most instruments from…read more I'm a casual musician who travels for work so I can look and buy when and where I want...I always look to Dan when I have a new interest. Come in, play a few, leave with at least one.

Masaki school has been around for so many years and even friends today went to the school as…read morechildren. The teachers truly love their work and they are dedicated to teaching their craft. There is a huge selection of offerings besides just piano. From our experience the learning and pace of the lessons adjust to the students. Children may or may not want to do competitions but it's up to them and how they feel which is great! This studio is managed by a group of people that love what they do and that is instilling an art upon a student. It's great to see the child develop from just tinkering a few keys to recitals. These performances give and teach children confidence to carry them as they grow. Rates do vary but the lessons are worth it The art of learning is priceless.

My two grandkids in Hawaii goes to this place and they are happy . I see the self confidence in…read moreboth of them. The school made a difference in their personalities.

Go on their FREE tour if you want to learn about their 100 years of history and expertise in the…read moreukulele making world. Still family owned and ran, this gem is worth checking out. You can see in every piece they make that they have a true love for the craft! Mohala!

Purchased the wrong size tenor hard case and the Kamaka crew exchanged it no problems. That's what…read moreyou want, no drama no issues. Mahalo

Koaloha Ukulele has the spirit of Aloha. They are so welcoming, generous, relaxed,…read more.. We arrived early for a tour and there was a party going on. They invited us in and urged us to eat & enjoy! The tour was good and we learned a lot. Mahalo!

I bought my first 'ukulele years ago but from North Shore and I knew that for this trip to O'ahu I…read morehad to get a new one! Also because my kiddo's classmate manhandled my first 'ukulele when he came over for a play date and now it has a permanent crack in the body :( I really wanted to get the factory tour but we were running late from lunch and decided to pop by anyway and just see if I could buy a new uke. I've always wanted a koa wood uke and Koaloha's have so many models of koa wood! I also love that they're family run and owned and specially handcrafted. Even though we were far too late for their regularly scheduled tours, none other than owner and CEO Alan totally let us get a quick tour and we were super impressed with everything we learned about Koaloha 'ukulele. These are truly magical works of art and the love and care the whole team puts into making these 'ukulele is so admirable. We got a guest appearance of the patriarch of Koaloha walking in at the end of our tour and were graciously helped out by VP Brian who helped me secure my new koa wood long neck soprano uke. The factory price is great and I got a discount on the case since I was getting an uke today too and I am a new fan! Mahalo to the whole team!

George and Keith were wonderful. My 45 year old Kawai…read moreacoustic piano wouldn't play anymore. George's and Keith made me feel comfortable and didn't rush or pressure me. It took several visits and a special piano order to help me to choose an electronic piano that sounded and felt like my old Kawai.

Keith is a true gem who is passionate about his craft and it shows…read more I needed help as we are down sizing. He offered his assistance in the form of information. We got a wee off topic, as things do when you are enjoying company, and ended up discussing history, mechanics, maintenance, and intricate/nuanced details- all things I am interested in as it is part of my job- just in a different application. This was a fascinating conversation from a music perspective. I really feel he was born to teach and pass the gift onto others. He was even so kind to call back and connect me with someone who plays at a church in need of a piano! How perfect was that! He is a great conversationist, and a wealth of knowledge. I learned so much today. Thank you Keith! If you'd like to hear him play, he is at The Signature, Friday through Tuesday evening. But, Im sure if you ask, he would gladly show you what your future piano is capable of. No matter your price point, he can find the right fit for you. :)

An amazing music school! They are really knowledgeable and great at pricing their products. Thank…read moreyou so much for helping me out. You guys are amazing.

Me and my husband had been looking to replace his ukulele and spent quite sometime looking into…read moreaffordable options with great quality and that is exactly what we found here! Absolutely amazing experience. Owner was very patient and helpful as we figured out what we wanted and what was in our budget. Great prices with great quality. Couldn't recommend enough. So happy that we found this gem and will definitely be back in the future.