I highly recommend Rick's Gate works. I've been using them for over 25 years and never had a bad experience. In contrary I've always been satisfied with their work. Their technicians are knowledgeable, polite and most importantly always on time. They are very trust worthy and very professional. read more

Company was fantastic to work with. I've had major issues with our overhead garage gate and the old gate company was unable to resolve. Rick, the owner, took my call, spent time to understand the issue, sent one of his top estimators, Dave, who was very knowledgeable and sent Ramon, who was excellent and efficient with the new gate install. After the installation, Rick even followed up directly with me. So far, everything works perfectly. Rick is now getting all work on my other properties. read more

Excellent work. Arrived on time, correctly diagnosed and fixed our gate within 5 minutes. Supplied new clickers and Dave was on his way. Couldn't ask for more read more

Crooks!!!! Charging you 125 just to visit to give you this outrageous estimate for parts and labor stay away..

We currently use them for our building, if you dont schedule ahead of time for work and need them for an emergency, they do respond, but will prob get to you at the end of their shift. Kenny is the one we usually work with, smart, and savvy! read more

I've been using Rick's Gate Works for over a decade and they have always been very responsive, reasonable, and able to fix any problems I've had with our gates. I hightly recommend them! read more

I am an apartment building manager and we have dealt with Rick's for over twenty years....but no more. I requested someone to come to give me an estimate for work on a iron gate that was getting very noisy. The guy told me what was wrong and gave me an idea what it would cost to repair. He looked at the other gate which was not a bad and said it needed to be greased. He greased it which took all of two minutes and left. We got a bill for $110.00 for this. I negotiated them down to $55.00 to pay for the greasing. I refused to pay more. At no time when I called to request the estimate nor when the guy was here that there was any cost involved. When I called to dispute this the girl I talked with was incapable of understanding why I was upset. She offered to drop half but kept saying it was my fault. I told her I would not have wanted an estimate if it was going to cost $110.00. She didn't understand and didn't try. They just lost a customer of over 20 years. read more

I called Rick's gate works the day my gate was crunched by a one-ton truck for an estimate. I was told that someone would be out the following day for an estimate. Waited at home all day, and the guy was a no-show. When I continued to call Rick's Gate Service for an update, I was told I would have to call the serviceman myself to find out where he was, and ask for a time. I left several messages, and finally received a call after 5:00 PM, that the service tech would not have time to come to my home, but that he promised to be there between 9:00AM and 10:00AM the following morning. Again, we waited, and he was a no-show. Had to again track him down, and he finally came out in the afternoon for a 15 minute appointment. He stated that he had all of the measurements at the shop from when the gate was initially installed. Received an OUTRAGEOUS estimate for $3,800.00 for a new gate (the initial cost of the gate and surrounding gate was $5,000.00). Never was it mentioned to me when I called for an estimate that it would cost $110.00 for a 15 minute estimate that I had to wait 2 full days for. This is illegal!! When I called for a service call for an estimate, it should had been disclosed then that there would be a cost for them to come out for an estimate. A check in the amount of $110.00 has been sent to the company, and if they have any shred of decency they will return that $110.00 check. I will be contacting the Attorney General and Better Business Bureau regarding this illegal practice from this company BEWARE! THIS PLACE IS A HUGE RIP-OFF WITH HORRIBLE CUSTOMER SERVICE. YOU CANNOT CHARGE FOR AN ESTIMATE WITHOUT FIRST DISCLOSING THAT A CHARGE WILL BE INCURRED. BTW, had another company come out for a free estimate, and that estimate is a fraction of what Rick's estimate. If you look at my Yelp history, you will see that I am an extremely fair reviewer, and have never given a 1 star in any review. I am disgusted by this company, and this is not going to be the end of my rant. Letter writing to Attorney General is next, and they will have to answer to Kamala Harris and her team for their ILLEGAL PRACTICE. Shame on you, Rick's Gate Works! read more

I have been a customer of Rick's Gate Works for many years. Of course, prices have gone up over time. Typically a job takes less than one hour and I am billed $155 for one hour. This is probably at the top end for this type of work. My problem was that work was done that should not have taken two hours to do. I was told that even if the time was one hour and ten minutes that a full second hour would be charged for at an additional $155. This was explained to me by David Starr, who understood my consternation and agreed to reduce the bill by $75. read more

Ricks Gate Works has terrible customer service. I would NEVER use them. We were suppose to have someone come out last week, but they cancelled due to "an emergency" but promised to be at our house first thing today. Well today is here and the morning has come and gone, and no one has shown up. I've called three times and no one can seem to reach the workman to see when he is going to come. There are much better companies out there. Please do yourself a favor and call someone else. read more

Our gate stopped working between 4:30 and 8:30 pm. I called at 8:30 pm and left a message to get it repaired at emergency rates ($210/hr including travel time) since we are in a high crime area and could not leave it open overnite. Mike at Rick's Gate works called back within 20 minutes and patiently walked me through some basic steps to determine that the problem was due to a stuck opener / "clicker" and the problem was resolved. I scheduled for him to come out the next day. He checked everything over, greased the hinges, made a few recommendations and offered to provide a quote for a Mag Lock which could make the gate more secure. Mike was very helpful and there was no charge since he will be providing an estimate for an improvement and they also installed the gate in 1999. Very satisfied with the service we received. read more

I have NEVER in my life had such an off putting conversation as a potential customer. I called to ask about getting a bid for work and the reply was, oh where do you live? Oh, ok that's $155 was the reply. I explained I didn't need a service just wanted to get a bid and the reply was yes, $155. So based on where I live and to give a quote I need to pay $155.... then I said I wasn't ready to shell out $155 without any concept of how much the project would cost and the reply was, that's how we do things. I asked if she could give me an idea of price range for what I'm interested in and she said I'm not allowed to give prices over the phone. Then I asked well maybe I can start by getting a couple references to talk to... the reply was, we don't give reference. So essentially they only want business from people who will throw however much money at them they ask for without any information about work product or range in project costs... and it seems they charge you based on your zip code!!!!. I still can't believe that this conversation happened and that people are able to run a business talking to potential clients like they did. I'm struck dumb by this and their business tactic. Whose to say all the reviews on here aren't just a scam?! read more

Rick's Gate Works installed my double-swing gate (and another manual gate about 20 yeas ago (and another manually operated gate to the back of my property). I have maintained a annual maintenance contract, and on several occasions were disappointed by their billing. The most recent was nor a non-emergency fix on one-of-the-double gates. I knew how to manually open both gates and said I would do so until their mechanic- Dave (always excellent, and I always tip him for the good service) was next in the area. David came by and fixed the problem in 30-40 minutes without any equipment needed by de-installing a surge suppressor and battery back-up, and I suppose connecting a wire. The mechanic (Dave) was excellent and the problem was corrected quickly. Without any equipment needed on a come-as-convenient, non-emergency basis call, I was billed nearly $250 - and I complained about the (although I can well afford the cost). I got an offer by David Starr -their billing person (not to be confused by the mechanic ["Dave" the mechanic] to discount the bill $50. When I asked him to have Rick call me, he said Rick would only laugh at him. I got an insulting threat to pay the $198.81 bill, and I responded with an equally insulting response that I certainly don't expect free service, but merely an honest, fair billing. To me, money is less the issue than principle (I can well afford whatever the cost - including a new "{Elite gate master operator if that had been the problem). All this unpleasant experience propelled me to contact the company that takes care of our up-scale neighborhood, outside gates ("{1st Class Access Control"), who charges $120 annual maintenance, and $120/hour non-emergency service. All I got from David Starr basically SAYING "good luck; don't call us again"). I CERTAINLY WON'T!!! I'll begrudgingly pay the bill; but they can rest assured that I will never recommend Rick's Gate Works to anyone else! Bob Wyman Santa Rosa Valley read more

We've been a customer of Rick's for about 25 or 30 years. A few years ago, they seemed to have fallen off a bit, but I'm happy to say whatever fixes they put in place are working well. I really like our serviceman, Nico, too. read more

The company is called Rick's Gate Works Inc. and underneath it says professional services, but they're not very professional at all. All the contrary they are very unprofessional! Our company has used them several times and I can't say we have once ever been happy with their work. We've had to call them multiple times to fix the same issue since they could get it right the first time. Yesterday I called them early in the morning to fix one of the gates in one of our properties and I was promised a call back that I never got as to when someone would arrive, then when I final called them to get on the status, the Manager told me he didn't know what was going on and gave me a number to call. I called and that person and he directed me right back to the office. It truly appears that they don't know what they are doing in that office. When I called back the Manager just tried to blame it one me and my company because we submitted the order twice. How rude instead of admitting fault they tried to blame it on me, and then just kept telling me he didn't know what was going on and kept directing me to call other people. What kind of Manager does not know what is going on? I don't know what these people go to do in that office but it does not seem like they go to work! Horrible Horrible costumer and over all service! I would NOT recommend this company to anyone! And I need to fine a new vendor! This company is a joke. read more

wow!!! ric's gate is the very best..when all other companies failed..it was the steady..ric's gate that was the very best..my dad used this company the entire lifetime of the bldg...why didnt i? well, i sure will now..ric even talks to you directly and sends someone immedidately..for me..no other gate co will ever be here...except....ric's gate!!! ...the best!!! thanks guys. read more