HORRIBLE EXPERIENCE HERE. After a few years, I will not be back. The office staff has always…read morelacked, no one greets you when you walk in and expect to wait an hour over your appointment time. Went in here for my yearly exam, my regular doctor was out, saw another one. He did not give me a contact lens exam, and at the end of the appointment he just says, "you need progressives." I have never had those types of lenses before, naturally I had further questions. The doctor told me that the power on my glasses needed to be reduced, but somehow my contacts that were not checked were fine? I called twice, stopped by, and came in for a scheduled re-examination with Dr. Medina. He had no intention of giving me a new exam, did not give me a moment to explain why I was there, or ask any questions. He talked down to me multiple times, and it wasn't until he said this to me the second time that I got upset and left: "Do you really believe that every eye doctor's office has every trial contact lens in stock?" Dr. Medina told me that it was my fault for feeling like he was talking down to me because he didn't intend it that way. Then he continued to act that way. He insisted my trial contacts prescription was different, and that these had been ordered, but it wasn't. I had already confirmed that it was the same when I went in WITH MY CONTACTS BOX. I called again asking for help, but now no one returns my calls. If the staff reads this: please know that patients can hear your conversations outside of the exam room. You were planning to be disrespectful to me before I got there. UPDATE 9-30-25: No one has followed up with me. They blocked my number on the text message support application instead. I hope Parrish C. got their refund or opened a chargeback. Canceling a patient order without informing the patient, especially because they didn't like a review of their business, is petty beyond belief. I recommend people call their vision insurance provider to complain if they need to see another doctor or have their benefits reinstated.

So I just called this company again to get an update on my order for my glasses today and was told…read morethat my order was cancelled due to my review on this company. NOT appropriate and again I asked for a manager and their Employee Brianna Garcia hung up on me. I will continue to post these reviews until I get my money back. So now the office manager says they cancelled my order without notifying me. I was told by their office manager i would be refunded within 5 days. Its been over a week and still no refund.

Excellent thorough eye exam! Friendly staff. I highly recommend this office! Dr. Thoroughly…read moreexplained her findings.

This man can make anyone see just perfect. Been to alot of eye doctors in past because I had…read moresomething medical happen to me and I was sent to someone else in boerne for my eyes. Several places in boerne. Never got it right. Figured that's how it is now. Go back to this place just to see. I can finally see!!! Should have never gone anywhere else and won't!!. You want your vision correct. Go here.

I too had to go in a second time. Coating on glasses was coming off & they looked hazy within 3…read moremonths. Charged me for another eye exam. Over $700.00 the first time & the glasses were crap. They remade them & so far just OK.

Went in for an eye exam as I was due, was given a prescription (Rx). All went good, I went ahead…read moreand ordered my Rx to see far and near. My glasses came in abt a week later. I tried them on and right away I could not see anything but blurred distance objects. I could read up close, but that was it. they wanted my to use them for a week all day, I replied no as I need a walker and have balance issues, I was not gonna put myself in danger as I knew I could not see. So I requested that my farsighted Rx be dropped, I only wanted the reading prescription. So I went in for a second visit to pick up my readers and then the WHOLE glass was blurred. I couldn't see far nor near. The tech, a young lady with long black hair wanted me to wear the glasses for a while as I hadn't given my eyes a chance to adjust to the Rx to which I told her no. She started raising her voice and being very rude. She said there was nothing else she could do and that she would return them. I said fine as I was not going to wear them. She replied for me to go to Walmart and get a cheap pair readers. This kind of treatment is unacceptable especially since the office was full and I was a paying customer.

Horrible experience with mobile login. You must pick an option which you do not want and when you…read morecome in for an appointment if it's not completed you'll have to wait to be squeezed in to an appointment. Was then told when would I like to schedule for another day. Horrible customer service this could have been handled differently in my opinion but just fyi be aware of not completing form online. The next customer came in without forms completed but was seen. Who knows but just wasn't a good feeling so I just got up and left. Hopefully your experience is better.

Came here for an eye exam. I haven't had my eyes checked for 6 years! I called on a Thursday and I…read morewas able to schedule an appointment the very next day, which was awesome. When I arrived, I was greeted and saw the optometrist right after. Everything went well. Their machine to take pics of eyes was down but luckily it was up and running in 10 minutes. Dr. Vu was very nice and and explained everything really well to me and asked if I had any questions or concerns. I didnt feel like I was rushed. Highly recommend this place!

We just went in at this location and it's the last time so I hope they stop calling and texting us…read moreto come back because we're done. We just spent 300 plus for glasses not including what our insurance paid so total of 900 dollars to have a bad experience. I don't need anyone there to be my best friend but I at least need a little customer service. It was very matter a fact kinda of experience . A little rude if I'm honest. Plus they have no selection at all for frames. Lesson learned.

Scheduled an appointment a month out for my family. I received a call the week of to verify my…read moreappointment within 24 hours. I called within the 24 hours only for them to say my appointments were cancelled due to me not answering the initial call. Staff who handles appointments is always rude! Treat your customers better! (John was the problem, extremely rude!)

Wow, what a great eye doctor! Dr. K was very professional, listened to me, took the time to explain…read moreand go over the process and what my eyesight actually looks like. The only complaint I would have is the staff was very uninformed with the insurance and I almost got charged an extra fee I wasn't supposed to pay. Luckily, I caught it and they apologized so it wasn't an issue.

Dr K answered all my questions, gave recommendations and options. He's is knowledgeable, polite,…read morehigh energy vibe. Straight forward with his answers. The reception staff was quick and efficient.

ALWAYS super friendly, courteous and efficient. One of the few doctor/medical annual requirements I…read moredo not mind at all. Great team here.

They always late for my appointment. Patient that came in late they still take them in. Lead time…read moreto patient that are on time have to wait 30-40 mins wait time. It's ridiculous! I would not recommend.

Great staff, professional office and Dr. Acosta is very thorough and takes her time to make sure…read moreall your concerns are addressed. Very happy with my visit.

I came in for contacts and glasses and I told them I didn't want my prescription to change, so they…read moredid the eye evaluation and testing (which I expected). They said my vision got slightly worse and recommended I get the higher prescription - to which I refused. They sent me home with a trial pair of contacts in my original prescription and I ordered my glasses. Came in to pickup my glasses and started to wear them and had the worst headache and eye pain for a week. I took them to another eye clinic to get them tested, and sure enough, they made my glasses a much stronger prescription. This seemed really shady to me. I will not be returning nor recommending this place.

They are friendly, courteous, and I felt like I was the most important person there. They did not…read moremake me feel, rushed and took all of the time to answer any questions that I had

The optometrist at Hill Country is terrific. I had some film on my cataract that was done years…read moreago and it was blurring my vision in my left eye. I was leaving for Italy, and didn't know what to do, so the center got me in, did an exam, and said I needed to get it removed by a laser procedure. Hill Country got an appointment for me in San Antonio and the doctor removed the film and voila' my eye is as clear as it was when I had the cataract surgery 15 years ago! Dr. Iskander peformed the laser procedure and he was wonderful! I would recommend both Hill County Vision Center in Bulverde and San Antonio Eye Specialists! Both did a great job and I went on vacation with clear eyesight to see the country of Italy. I was so lucky!!