Everyone was super kind and helpful and I had a very little wait time! I would recommend going here.read more

booked my appointment, and received a voice message asking me to call back to confirm otherwise…read morethey would cancel my appointment. I called back to confirm, and asked for another method of communication other than a phone call due to my profession and not being available for phone calls. They said they could reach out via text and i said that would be great. 10 minutes later i received a text message confirming my appointment, follo immediately by another message stating they canceled my appointment and sent a link to reschedule or find a new provider. Extremely disappointed with this overall experience, and after reading some of the other reviews realize i am not the only one.

I've been going to this office for almost ten years now and I'm thankful for the care given by Dr…read moreHeld. It's very difficult to get an appointment quickly but the exam is efficient and thorough. Technicians do the typical optometry and medical prep that takes an image of your eye and provides prescriptions. The doctor will do the final exam and then your follow up with a contact specialist as needed. Insurance is not accepted by Dr Held but the price is about the same as going to an optometrist! The staff is friendly and nice and the office is clean and comfortable. Have not seen the other doctors yet, but so far no issues in the time I've been going. Sometimes there are long waits but it seems normal for most San Antonio medical care.

This was my first time and I took it on recommendation. I was unable to complete my documents on…read moreline but it didn't take long to get it completed at the visit. Everyone was friendly and helpful. The doctor was really nice and provided education as needed. I had a very pleasant experience with everyone from front desk to the doctor, the technicians and check out.

I've been a loyal client of Omni VisionSource for over 10 years, but after my most recent…read moreexperience, I can no longer recommend them -- and I will not be returning. I initially went in about four months ago for a new prescription that didn't feel right. I reached out, and to their credit, they offered to bring me back in to reassess. However, what they failed to clearly communicate was that there is no in-person doctor on site -- I was seen virtually, something I was not expecting from a vision care provider. My appointment was at 4:30 PM. I didn't walk out until 6:30 PM. That would have been understandable if the time had been spent providing attentive care, but that was far from the case. The person performing the exam was dismissive and borderline rude. When I told her the new contacts they gave me were blurry, she snapped, "Well, I just checked your eyes," as if that should have settled it. I told her they were worse than when I walked in, and she had no response. To make matters worse, I noticed she placed the contact lens boxes incorrectly -- the right eye lens was placed on the left and vice versa. She didn't communicate this at all, so I likely wore the lenses in the wrong eyes during the first test. The second time, I happened to catch her doing it and asked for clarification -- and she admitted she'd switched them. By then, I was completely distracted and uncomfortable. No one -- not the technician, not the virtual doctor -- noticed that I had never removed my previous contacts before putting in the new ones. I didn't realize it until I got home. That kind of oversight is unacceptable and potentially harmful. This is not the level of care or professionalism I expect, especially after a decade of loyalty. The lack of communication, the dismissive attitude, and the carelessness I experienced are enough for me to take my business elsewhere. I would strongly caution others before trusting their vision needs to this office.

Customers beware!!!! Before now I have not had any bad service from this company or location. This…read moredid not happen at this location but can only assume this is practice at a company level. I had the warranty for my sons glasses and have paid for his broken glasses. I no longer have the broken glasses so the new glasses wont be issued and Im now also being told I will not be issued a refund for the glasses or warranty for a restocking fee. No where is it stated there would be a restocking fee. So a paid warranty and paid glasses. When I call location for corporate number Im told they can not give it the manager has to put a ticket in to receive this information. Highly unlikely!!! In this climate every dollar counts.

Ultimately, Bella Optical disappointed me. I'm almost sorry I'm writing this three star review,…read morebecause my appointments there were generally good, no nonsense eye checks. I enjoyed seeing the optometrists I saw. I visited Bella for no other reasons other than my yearly eye exam. I think I went a total of twice in a three year period. Seriously, no issues. BUT. There's always a "but" with these types of reviews, ammaright? I recently chose to switch optometrists to one that was more convenient and where my wife had a great experience. TWO WEEKS before my appointment, I contacted Bella through their website requesting my records - even if it was just copies of my last Rx. Nothing. Heard nothing. Then, about three days before my appointment, I CALLED. I left a detailed message with all my information. Guess what?! Yep. You got it. No return call, no email, no records sent in the mail. Am I too "old school" calling and asking for records!? Maybe. I mean, my new optometrists office scanned my glasses to determine my rx with no issues. But I emailed you, I called. No response. Overall, good experiences, but let down in the end.

I've been coming here for years and never had any complaints until this year. I've been getting…read morenonstop calls from Bella Optical to "remind me I need to make an appointment". I called in September and said "I'll call you, please stop calling", I called again in October and asked to be removed from their call list and was told by the call center agent that they can't do it. I called again this month and was told by the office that my number was removed and I should no longer be getting call. Today I just got another call. I've asked multiple times to have the call stopped and now this feels like harassment. I want the calls to stop effective immediately

After finding out that my regular optometrist was no longer covered by my insurance, I started…read moresearching for a new clinic that not only accepted my insurance but also had strong reviews for costumer service. I'm so glad I found EyeTX on Potranco--what a great experience from start to finish! I've passed by this place several times since it's right near HEB Plus, and I can't believe it's been here for around fifteen years. I finally schedule my first appointment last May 10th, and I couldn't be happier with that decision. From the moment I walked in, the staff made me feel welcome. Myra (hope I got her name right) at the front desk was friendly and professional, Dory was very helpful, and Dr. Michael Aguilera provided excellent care. Special thanks as well to the kind young lady (sorry I forget her name) who helped me pick out my new frames--everyone I encountered was attentive, knowledgeable and genuinely kind. What really stood out to me was the convenience of everything. The website made scheduling my visit super easy, and I received timely text confirmations and reminders, which included all the necessary information. Even when my eyeglasses were ready for pickup, I was notified right away with clear instructions. This location truly deserves more recognition. Not only is it conveniently located near my aunt's house, but the service is top-notch. When I picked up my glasses, the team member assured me I could come back anytime for adjustments--a small gesture that really shows how much they care about their patients. EyeTX on Potranco is now my go-to clinic for vision care, and I highly recommend it to anyone looking for a reliable, friendly and professional eye care.

I've been coming to this location for several years and have always had a great experience!…read moreTypically the exam is pretty quick and the staff is great at answering any questions. They also have a great selection of glasses to choose from. New to me this visit are virtual appointments. While not having an actual doctor in the room and instead having them remotely the process was still enjoyable.i still do enjoy having a physical person in the room with me and will just ensure I'm getting a doctor in office for my next appointment as they offer them on certain day. Overall, I'd recommend coming to Eyetx.

I have been seeing Dr. Kozlovsky for many years. It all started with an unfortunate incident with a…read morecedar limb that hit me in the eye. I went to my family physician, and he referred me to Dr. K. This was a follow up visit as he has been monitoring my eyes for glaucoma. Unfortunately, he was not in for my appointment, and I was seen by Dr. Camacho. Even with me not being her patient, she was great and treated me as if I was. She was very thorough, did all the regular exams with dilation, and had me do a field of vision test (call out to Perfecto as he always does such a great job administering the test. He is so friendly and efficient). If I was not so very happy with how Dr. Kozlovsky has treated me, I would easily move to her. She was that good. Will I return? I'll be back to see Dr. Kozlovsky next June:)

My daughter and I have been a loyal patient of this office for over 15+ years, which makes this…read moreexperience especially disappointing. This office is over an hr away and it was worth the drive all these years until now. My daughters appointment was cancelled midway through her appointment. Wasting my time, and when I asked for clarification, the staff were rude and unhelpful. Charges were unclear, and it was very difficult to get a straight answer from staff. Refusing to issue a refund. Transparency and communication need serious improvement. Receptionists is extremely rude, dismissive and unprofessional kept saying she was too busy to assist. After so many years, I expected a higher level of professionalism and respect. They've lost 2 long time-patients

If I could give zero stars to Medina Eye Care, I would. I am not sure why this optometry clinic has…read moreso many glowing 5-star reviews. My initial appointment here in July 2025 was for my annual eye exam with Dr Arthur Medina himself. But needless to say, this will certainly be my last one with him. His manners were absolutely horrible and unprofessional :( ! At most eye clinics, usually the optometrist is very careful about using his or her gadgets and optical equipment on patients to minimize risk of any potential injury. Much to my horror, Dr Medina almost pushed his optical equipment into my face when he said he would bring it to me, instead of the other way around. He also got too close, and I had to ask him to step away because I felt that he didn't allow a decent amount of comfortable distance between me and him. There was always an assistant in the room, But even so, he would tap on my leg, which I thought was creepy and odd. I was really turned off by how he was so quick to judge the previous optometrists I went to before. He had the audacity to say that they weren't good, they weren't telling me certain things I needed to know, etc. How the heck does he know? Has he ever been a patient for any of them before to make that unfair judgement? He also decided on too high of a contact lens prescription, which gave me major headaches and required me to return to his office to get a subsequent evaluation by CJ, another optometrist who worked there. CJ is really the only reason for 5 stars because his manners were so much better and so much more professional than Dr Medina himself, and the rest of the staff. He also corrected my contact lens prescription to a more mild one that suited my needs better. However, I wasn't too happy overall that Medina Eye Care (especially Dr Medina himself) did not give me my prescriptions for my glasses and contacts on the same day when I had initially seen him. When I had asked, his assistant Paige said I wouldn't be getting these right away, that I would have to wait. I also didn't like how I was charged for a contact lens fitting when they did not do one right then and there. Both she and Shelby claimed that they had to charge for this first before they could even order my contact lens trial pair. But I think this is nonsense :( ! If you haven't done the actual contact lens fitting, you shouldn't even charge the patient yet! I also didn't like how Dr Medina would not fill out the paperwork for what should have been my Medically Necessary contact lenses. I have always qualified for this in the past. And I tried to reason with Medina Eye Care that all of my previous optometrists have determined this qualification. I even had to reach out to VSP to talk to Medina Eye care and ask them to submit the necessary diagnosis codes to help me because even VSP said I should qualify. Unfortunately, much to my horror, Medina Eye Care would not budge, even after VSP talked to them. Because of Medina's lousy overall customer service, VSP arranged for me to have a second opinion with another optometry office. It was such an overall horrendous experience that I will never forget :( ! First of all, no customer should ever have their prescriptions withheld like that. Most optometry offices provide the written prescriptions for both glasses and contacts the same day you see them, even though it's understandable that most vision insurances such as VSP or EyeMed cover just one or the other, but not both glasses and contacts. Second of all, Medina Eye Care really should have done their part and not deny me from qualifying for Medically Necessary contacts. It's a well-known fact that vision usually stays the same or becomes worse. It only really "gets better" or potentially improves if you get LASIK. Needless to say, I won't be coming back here, nor would I recommend anyone to come here either :( !

The doctor and his staff are very condescending. My prescriptions have always shown that I had an…read moreastigmatism. The last one did not. I did not see well with the prescription eyeglasses. When I went back to the doctor, he said they had not made any mistakes. When I asked if I had an astigmatism, he refused to answer. Instead he asked if I knew what a pupil was...maybe I being given a quiz when I just wanted to know if I had an astigmatism. I asked again, and he evaded answering. What a waste of my time and money. I will never go back!

We have been coming to this office for vision care for over 4 years and have always received the…read morebest vision care. The office has state-of-the-art equipment and a professional team, always beyond excellent care from Dr Arredondo and Dr Mills! The gals at the front desk are friendly, professional and efficient. If you are looking for excellent vision care - look no further - this is the spot!

Horrible service. I tried to make an appointment and the girl was RUDE and did not follow through…read more by with sending any information of appointment called today to cancel was told what is your email I said I want to cancel she hung up on me. 0 Stars is a compliment.