HORRIBLE EXPERIENCE HERE. After a few years, I will not be back. The office staff has always lacked, no one greets you when you walk in and expect to wait an hour over your appointment time. Went in here for my yearly exam, my regular doctor was out, saw another one. He did not give me a contact lens exam, and at the end of the appointment he just says, "you need progressives." I have never had those types of lenses before, naturally I had further questions. The doctor told me that the power on my glasses needed to be reduced, but somehow my contacts that were not checked were fine? I called twice, stopped by, and came in for a scheduled re-examination with Dr. Medina. He had no intention of giving me a new exam, did not give me a moment to explain why I was there, or ask any questions. He talked down to me multiple times, and it wasn't until he said this to me the second time that I got upset and left: "Do you really believe that every eye doctor's office has every trial contact lens in stock?" Dr. Medina told me that it was my fault for feeling like he was talking down to me because he didn't intend it that way. Then he continued to act that way. He insisted my trial contacts prescription was different, and that these had been ordered, but it wasn't. I had already confirmed that it was the same when I went in WITH MY CONTACTS BOX. I called again asking for help, but now no one returns my calls. If the staff reads this: please know that patients can hear your conversations outside of the exam room. You were planning to be disrespectful to me before I got there. UPDATE 9-30-25: No one has followed up with me. They blocked my number on the text message support application instead. I hope Parrish C. got their refund or opened a chargeback. Canceling a patient order without informing the patient, especially because they didn't like a review of their business, is petty beyond belief. I recommend people call their vision insurance provider to complain if they need to see another doctor or have their benefits reinstated. read more

So I just called this company again to get an update on my order for my glasses today and was told that my order was cancelled due to my review on this company. NOT appropriate and again I asked for a manager and their Employee Brianna Garcia hung up on me. I will continue to post these reviews until I get my money back. So now the office manager says they cancelled my order without notifying me. I was told by their office manager i would be refunded within 5 days. Its been over a week and still no refund. read more

I received eye drops that gave me severe headaches. I called 3 times in one day pleading for the doctor to call me. 2 times I was assured that the doctor would call me. The last time I got a text saying they were with another patient and would call. I never received a call back. Of course it is now a holiday weekend. read more

The entire experience was phenomenal, this was the best experience I have had with any eye doctor I have seen over the past 15 years. I highly recommend the Medina Eye Center to anyone in need of eye care. Dr. Pasquale D. Gambatese Jr. read more

Dr Burges and his staff have provided personal, professional care in a magnificent setting to my family for years. The entire staff are always professional and pleasant. Their attitude and beautiful facility is a sign of a well-run office. read more

I'm in the insurance business and as a consumer I am sensitive to service... Jessica, the Technician, went above & beyond to make only my day by adding my daughter in law to her prayer list, who had just been in a car accident...WOW! It was so random yet genuine. It is so nice when someone cares about you outside of their job/the norm. Thank you, Jessica! #Customer4Life read more

William Burges, O.D. Is one of the best! ....I usually feel frustrated when I have an eye exam because I have a hard time knowing how to read charts etc...he has such a calming way about him. Takes time to explain things. I liked him so much that I made an appointment for my husband! Jessica the optical technican was so helpful in helping me pick frames and taught me alot about lens, as I have not worn glasses for along time, and there was a male worker (sorry forgot your name!),he was ex military that did my history and vitals..was a gentleman and compassionate fellow!....definitely give this practice a try! read more

Dr. Burges and all the staff are very attentive. I am diabetic and making sure that my eyes are healthy is very important to me. All of the exam and the process of choosing new glasses was very thorough. read more

Medina Eye Center ( http://visionsource-drburges.com/ ) is an excellent clinic for all of your eyesight needs. I was pleasantly surprised to find such a modern, professional, vision center here in Castroville. Dr. Burges and his staff were outstanding, and I'll definitely return for my next eye exam. The clinic is spacious, clean, and comfortable, with a large selection of eyeglass frames. The staff is friendly and helpful. I highly recommend Medina Eye Center to all in the Castroville area. read more