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    Ricky Ott

    2.3 (4 reviews)
    Open Open 24 hours

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    Erica McPhail - CENTEX Priority Real Estate - Erica McPhail

    Erica McPhail - CENTEX Priority Real Estate

    (2 reviews)

    Amazing! From the first conversation to the day of closing on our home, Erica McPhail was…read moreabsolutely amazing. She was always available, quick to share her experience-based opinions, and deeply knowledgeable about the VA process--which made everything smooth and stress-free for us. What stood out most was that she never pushed us just to settle on whatever was available. She prioritized making sure we ended up with the right home for our family, even if that meant being patient and passing on options that didn't quite fit. That level of care and integrity made all the difference. If you're looking for a broker who is informative, reliable, and genuinely invested in your best outcome, she's the one you want in your corner.

    When we decided to sell, we had a relative who is a realtor with a prestigious firm in Austin…read moreresearch realtors for Copperas Cove and the surrounding area. After about a week, he gave us the name and contact information for Erica McPhail. When she met us at the house, there was no doubt he had done his homework. During the walk through, Erica pointed out areas that could use improvement (mostly minor such as new vent hood to match range). After all repairs were made, Erica listed it. The second person who saw it made an offer. We asked Erica's opinion. She explained why it was a really good offer; It was a conventional loan (easier in many way than VHA or VA), buyer had been preapproved for loan and offer was close to the asking price. We weren't aware of the complexities of different types of loans. After we accepted the offer, Erica walked us through the selling process step by step, always with a cheerful smile. She made closing day hassle free. We will use her anytime we decide to buy or sell. She makes difficult easy.

    Donlie McMullin

    Donlie McMullin

    (6 reviews)

    Wonderful property management company. We just sold our home and moved from Carrollton and the…read morestaff made everything as easy as could be and gave us total peace of mind. After moving in, we had to have a few minor things repaired and they were tended to SAME DAY! This is quite impressive in my book. Unsure about the negative comments about staff attitude. I've always lived by the saying "you get what you give". Perhaps the reviewer was rude to begin with, as these ladies have been nothing but courteous from the get go. We also love our home. Thank you to the entire staff! The Morgan family.

    everything could improve. renting from them felt like being forced into some weird power dynamic…read more they play nice to your face but expect you to do their job for them when you move out. they will make small damages or a spec of dust look even worse by zooming in and even taking pics of things that were there when you moved in. we cleaned our place before we left but they hired cleaners anyways, charged us for them, and then took pictures of their crappy clean claiming it was us and then charged us for that too. they charged us for unnecessary work like replacing an entire garage door for a small dent and then on top of charging us for their personal choice of services they also counted how many services they used and charged us for the amount of services they used just so they can keep as much of the deposit as possible. they half ass the build of even the houses they sell in hopes you will buy it for the aesthetic, and offer 0 safety if you rent. they are expected to enter your house whenever they please. no knocking or anything and they will practically shame you for having a lock on the gate for your own safety. they want full access to your living space with 0 complaints. pretty much if you rent from them you have no home they just let you stay there. which is crazy considering how often landlords usually do a lot to make you feel like its still a home and only really expect it to be taken care of. imagine if your kids were playing outside when a strange man just shows up just because you couldnt answer the door. he will just walk back there as he pleases. during one house inspection, i was still in bed when two men just entered the house without knocking just for them to blame me for their own misplacement of a smoke detector. they are cheap, egotistical, and narcissistic people. they even have some dude from a separate company show up announcing he's the property manager and banging on the door like a cop. they know they are wrong in a lot of what they do but they get away with avoiding accountability and are very snarky gross people with the exception of one woman and i would only buy from them again if she took over.

    Ricky Ott - realestateagents - Updated July 2026

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