If you are looking to sell your home with the Shelly Salas Team, we got 2 words…read more MELISSA REYES. Yes, we had the best time with the Shelly Salas Team. We originally purchased using the Shelly Salas team and even Sold our home with the Shelly Salas team. We initially went based off of other families written experiences and took a chance. Let me tell you we are truly so happy with the result from both transactions! We truly couldn't be happier with getting our home sold and if course for top dollar! Within 2 days we had a offer on our home and within less than a month we were officially able to close. We moved from Texas to Missouri (military family) and thanks to our AWESOME realtor she got everything done for us and made it such a stress free process for us. We met in person in the beginning before departing and got the full process of how it will all work, the fees, everything. She made us fully aware and was so professional with all the answers to our questions. So lastly, If you are interested in selling your home my wife and me TRULY recommend this team and of course the best realator Mrs. Melissa Reyes!

It has been just over a year since my husband and I (24 years old) purchased our first home with…read moreSarah Albright and the Salas Team in Killeen, TX. I can confidently say this was a costly mistake. As first-time buyers, we trusted that our agent would guide us, advocate for us, and help us make informed decisions. That did not happen. We were required to sign an exclusivity agreement with the Salas Team after being connected through Zillow, which limited our flexibility early on. Our first agent, Robert Key, quickly became unresponsive and failed to follow up on critical information about a home we were considering. We later discovered on our own that the property had foundation issues, something he said he would "look into" but never did. We terminated that agreement due to lack of communication and support. We were then referred to Sarah Albright and continued with the Salas Team after being told by Shirley at Integrity Mortgage Group that we would receive a 1 point buydown if we purchased with the Salas team. That incentive directly influenced our decision to stay. While Sarah was communicative, she did not provide meaningful guidance where it mattered most, during negotiations. When we expressed that the home seemed overpriced based on its condition and time on market, we were told it was "a very good price," which discouraged us from negotiating. We ended up offering full asking price and ultimately paying above it. Looking back, we clearly overpaid. The most concerning part of our experience was the home inspection. When we asked for a recommendation, Sarah referred us to an inspection company without disclosing that her husband worked there and participated in our inspection. This was only revealed after the fact when I noticed the last name Albright on the inspection paperwork. I jokingly asked if she had a brother or cousin who worked for the inspection company. To my surprise this is when she disclosed her husband worked there. This is a clear conflict of interest and should have been disclosed upfront. Unsurprisingly, the inspection missed multiple major issues, including water damage, uneven flooring, and other defects that have since cost us close to $20,000 in repairs within the first year of ownership. We were also discouraged from making reasonable repair requests or negotiating for credits, and little to no advocacy was provided on our behalf. To add to this, the promised 1-point buydown was never clearly reflected or properly explained at closing, leaving us feeling misled. At the end of the day, we were inexperienced buyers who relied on professionals to act in our best interest and instead, we feel we were pushed through a transaction that benefited everyone but us. We regret working with Sarah Albright and the Salas Team and would strongly caution other buyers, especially first-time buyers, to think twice. Do your own research, hire your own inspector, and do not rely on incentives that are not clearly documented and explained in writing.

Where do I begin.... Well, Carmen is by far the best individual not only for all of your real…read moreestate needs, but as a person as well! She is always going over and beyond to assist you in whatever matters or questions you may have. My husband and I knew we wanted someone in real estate who was not only caring and considerate, but who was also extremely informative about just about anything. We are truly grateful to have found a person like Carmen. If you need an all around five-star agent; who can get your house sold quick, I would look no further because Carmen Colon is the one!

Carmen Colon was our Real Estate Agent! She is be FAR the best Realtor we have ever had! She is so…read morecaring, listens to all your needs, and is very much to the detail! She is fast paced, has GREAT advice, and is a very great business woman! I am so happy we found Carmen to help us find our home! She made it feel like such a breeze, and did everything humanly possible to make it the best possible experience! Her husband George also is fantastic! He was always available when she couldn't be, and always answered any questions we had! We are new to the area, so they really helped moving here a joy! No need to search and further! George and Carmen are great people with great hearts! They will help you find the best home for you, and will help get you the best deal!

I have rented all my life invarious towns and States. This is the first place that refused a walk…read morethrough we me when I moved out of the apartment. I had to pay to have carpet in masters room professionally cleaned and Post pest control that they required me to do it cost me well over 200.00. They held my deposit for 30 days which is legal in Texas. They charged me for painting 2 walls, replaced mini blind that was broken when I moved in, replace a/c filter,replaced batteries for smoke alarm. They expected a 68 year old women to climb on ladder to clean and put batteries. THIS IS THE FIRST AND FINAL PLACE THAT REQUIRED ME TO BE CHARGED FOR PUTTING IN WORK ORDERS WHEN IT SHOULD BE THE MANAGING FACILITY THAT SHOULD DO IT BEFORE THE NEW OWNERS MOVE IN. I WOULD THINK TWICE BEFORE RENTING FROM THIS ESTABLISHMENT!!! THERE WAS NO HALF STAR...

I am not sure about the property owners, but the tenants are treated with disrespect. I am disabled…read moreand currently live in one of their properties and they have taken me to court to have me evicted twice, when it was no fault of my own. When Killen housing authority was on the news and their seniors and disabled were getting evicted, if you look at the documents, they all said Sophia and Associates. All but one work order was completed. All my Reasonable Accomodations were rejected, like if I couled make a payment in the mail when I was 2 days late for being in hospital after having a stroke. There is no communication, and there is like 6 people working and you get put on hold, just to get told that they don't know, that they need to call back and then never do. I have been doing my research, and they do not like to return your deposit. I am just saying, do your homework before hiring them. Also when I moved in this place was not ready for move in. They just failed a big inspection and they were supposed to do some repairs, it's been over 2 months!! That is a pretty big deal, but Gabriel Potts has said they are covered, because they have an LLC and have dba's..

Monika is by the best realtor there is in Killeen. TRUST ME!!!! IVE DEALT WITH 2 OTHER. WHEN They…read morefound out my husband and I weren't approved for a loan they didn't even bother to help us out. However, Monika made sure we knew when where and how to do everythin. When I tell you she got us everything we wanted in a house and never gave up on me and my family I truly mean it. We spent the better part of a year together. From getting approved for a loan til the time of closing. Even after closing we had questions as first time home buyers she answered them all. A veteran herself, she knows how the VA loan works as well. I only wish I could offer her so much more than a review becuse she truly deserves it!!! Thank you so much Monika.

From the owner: I am a U.S. Army veteran I served 21 years of service, understanding what loyalty; commitment and…read morededication means, now serving as a licensed Real Estate Agent. I am a real Estate Agent who is committed to excellence in meeting my client's needs. I will be devoted to achieving your real estate needs and desires and always considering your best interest.

Georgia was great. She even contacted me on her vacation to set up a time to view the house. The…read moreonly reason I haven't given her 5 stars yet is because I haven't gotten the house completely ready to list. Love, love this lady, she goes above and beyond what any realtor would do. Listed the house, under contract in 7 day, closed in 60. If you ever need a personable, reliable realtor who will help in any way she can you have to go with Georgia.

Georgia has been an amazing realtor. First time selling a house and she helped me tremendously with…read moreevery step. She goes above and beyond making sure her client is happy.

Working with Fran was smooth and transparent. Her professionalism and personality definitely added…read moreto ease my concerns throughout the process. She provided timelines for all my concerns and made sure they were properly addressed. I'm so grateful to have had her on my team. She understood my vision and no doubt delivered. Thank you Fran for helping us find our beautiful home!

Francine is an amazing real estate agent. We purchased a home from her and used her to represent us…read moreas buyers as well. We were first time home buyers and she was there for us every step of the way. She is truly astounding at her job. If for some reason we ever move again she will be the first phone call we make.

Extremely unprofessional and I believe dishonest. I well never use this company again for anything…read moreand will avoid at all costs.

Deeply unethical. Soldiers please beware of these people. I've been around for awhile, but I have…read morenever come across such hucksters. Delia Gutierrez produced a fraudulent sellers disclosure, failing to disclose severe problems with a property's windows, the correct age of the roof, and a serious and visible cockroach infestation. I was unable to see the property in person before making an offer, so Joanna Pearce saw it, didn't fairly disclose the condition, including an obvious hole in the wall in the kitchen, then had me bid up past the top of the market without doing a market analysis on comparable listings. When I discovered all of the deficiencies in the property via an inspectors report and personal inspection, where I found dead roaches in plain view and dried roach parts in the kitchen drawers, indicating someone had tried to clean them away, and the property did not appraise according to VA guidelines, I opted to terminate. Andrea Thompson advised that I should get a lender denial of funding for insufficient appraisal to produce to the seller to support my termination, rather than the actual appraisal report. I did so, and produced it, but I'm aware that she then called my lender without consulting me and asked for the appraisal report. Given that appraisers generally are not going to do a detailed inspection and are more generous in the prices they assign than the actual market, I did not want to the appraisal for which I paid $500 to be used as a marketing tool for the scam the sellers are running. Moreover, I asked that Andrea include the fraudulent sellers disclosure (claiming a new roof in 2018, and not disclosing known insulation issues with the windows and cockroach infestation) as a reason for termination, and she would not. But she was supposed to be my fiduciary. Although Delia Gutierrez received notice that the property would appraise low, to which she responded, and she had a letter from my lender denying funds for insufficient appraisal, she refused to get her sellers to release my earnest money - mind you, I had already paid $950 in inspection, option fee and appraisal based on their misrepresentations - claiming they needed the appraisal I paid for to make sure the property actually had appraised low. What a liar! I saw on Zillow, that she used my appraisal report to set a new price. They were refusing to release my earnest money, to which I was entitled , so they could get the $500 report that I paid for! On top of deceiving me in order to engage me in buying the property in the first place! No doubt, despite having the inspection report, Delia will continue to lie on sellers disclosures. During this process, when I asked when I could expect return of my earnest money, Andrea Thompson became unusually unresponsive and tried to prevaricate as to the guidance she had given me, leaving me to write a demand letter and work with the title company to get my earnest money back. This process was a nightmare for me due to these women's dishonesty and unethical behavior. Also, Andrea Thompson admitted to me that she's not even advising her sellers to clean up their properties in this hot market - they just see buyers as marks to target and exploit. Truly despicable. A few thousand dollars doesn't seem worth losing your license, but I guess they rely on people being naive. I honestly would not believe the depth and extent of the unethical behavior if I had not seen it for myself.

Working with Lauren for the second time was the best decision we could have made for our home sale…read more We first worked with her when we bought this house, and after such a positive experience then, there was no question about who we would call when it was time to sell. The current Texas market presents some unique challenges, but she navigated the entire process with expertise and steady guidance. Her knowledge of the local landscape and her strategic approach were instrumental in getting our home sold. If you are looking for an agent who is dedicated, experienced, and truly has her clients' best interests at heart, we cannot recommend Lauren enough!

~When it was time for us to put our home on the market, we wanted a smooth, peaceful experience…read more (We experienced the exact opposite with the purchase of this home). We had been catching glimpses of Lauren Reider (Hallmark) via social media for about a year and decided to reach out. From onset, she was very forth coming about what we could expect from the market, and from her (both personally and professionally). She didn't miss a beat with her communication which was most important to us. We had multiple interested buyers and multiple offers on our home, all with different value propositions, we even received above asking price. She explained everything to us, stood in the gap for us, met with people so we didn't have to and made sure we understood everything every step of the way so that we could make the best choice for us. ~About halfway through the sell, she shared that she had 4 other transactions happening. Somehow she made us feel like we were the only ones. She was even forthcoming about her personal life and let us (complete strangers) know about her situations and when we could look for her to return. ~ Toward the end when we started having issues with contractor availability, she made phone calls and got people out to the house within 24 hours. We didn't know her prior and have high expectations of those we work with (especially real estate agents). ~She DID NOT disappoint. She was personal enough, yet professional, gave honest feedback, answered all of our questions in a timely manner and without judgement, had open communication on&off the clock, and was really in the trenches with us. (If you've worked with a bad agent before, you know what I mean.) If you or anyone you know is in the Central Texas area aiming to buy or sell their home LAUREN REIDER HALLMARK WILL NOT DISAPPOINT!! Malcolm and Adrienne Reece

Miriam is a tenacious agent who focuses on her clients and their needs. She works hard to help them…read morereach their goals.

From the owner: I proudly serve clients in Central Texas. I also serve clients in counties such as Williamson,…read moreMcLennan, and Travis. When you choose me as your agent, you are choosing a patient, professional and trustworthy agent. My clients needs will always come first!

Rose Scott is an amazing Realtor to have in your corner. She communicates with my husband and I…read moreconsistently, always keeps us in the loop and gives us ALL the options available. She helped us with advice on what would make our home more attractive for homebuyers and always goes the extra mile to keep us thinking positively! She is a bulldog, continuously doing what is best for us, legally, financially and as our listing agent. She takes video of our home for people to do virtual tours, does one on one showings and has not stopped, even during the Global Pandemic. She always considers the safety and health of those who come to see the home as well as our health when we need to communicate with her. I have a Child on the Spectrum and Business Matters that I have to attend to on the spot sometimes so I very happy that Rose understands that, even when we are in the middle of a meeting or appointment. She has family as well and I never expect someone to ignore an important family issue when they are with me because I value family first, even when it's not MY family and so does she. She has been patient and I trust her to do what she needs to do in order to help us, because she is honest and heart-centered. Just because I don't understand a process doesn't mean I have to mistrust her judgement, and I am very pleased with the outcome every time. When she is the listing agent she is beautiful with having our best interests at heart, but being fair to buyers. She even reaches out to other realtors for feedback and follow up which helped us to identify some simple changes and repairs that we could do to improve the amount of offers on our home. I have much appreciation and gratitude for this Bright Shining Candle and beautiful Soul. Mahalo Rose for all your hard work and efforts!

Rose Scott, I really love Rose Scott, she really has a…read moregreat commucation skills and shes very hard working!!! I have learned from working with her, army realtors definitely does it 110% percent!!!Clint English