We rented a house for two years and had a great experience. Everyone at the office was always…read morewelcoming, respectful, and helpful. The house was in good condition, and at move-out we used the recommended cleaning and carpet cleaning companies, followed all their instructions, and had no issues. We definitely recommend this property management company. A special thank you to all the ladies in the office--we truly appreciate you!

Lived in a rental from them for 2 years- had zero issues except for upon move in as the house was…read morenot clean and then a few minor repairs throughout that 2 years- once was the ac unit blew and once was the in ground back flow for the sprinklers after a freeze. Upon move out, the house was left in better condition than it was upon move in. It was clean- except for a few minor details we missed (i.e- the vent fan in the bathroom) and I even went out of my way to do minor repairs and fixing of things as I lived there. (Pressure washing the driveway, porch, garage, back porch), lawn care and tending to the dead bushes they left me upon move in, fixing cabinet drawers that fell apart, replacing flashing on a corner that was caved in, etc. Now that we have moved out, we are being charged $700+ for "repairs" to patch nail holes and tv mount holes despite being explicitly told not to do so. In addition I'm being charged for tree trimming despite the tree being in the same unkempt condition upon move out as it was upon move in (yard is on a deep incline, I don't have the tools or ability to trim it due to its height). In addition, they tried to charge me for replacement of weatherstripping. It wasn't until I raised questions that they agreed to remove the charge for the cost of the weather stripping (not the labor) because it was indeed normal wear and tear. I don't really have much of an issue with the tree trimming cost. But I do have a huge issue with the fact that I'm being charged $100 an hour for labor to repair things I was told NOT to repair and additionally for a repair that was a normal part of the make ready process and NOT my responsibility. To be fair, I should've known better after renting from them once years ago and demanding my money back after finding the place was infested with roaches. I decided to give them a shot 5 or so years later as the house was in my budget and in the location I wanted. However, nothing has seemed to have changed. Natalie the owner even called me an asshole because I raise questions when being charged for things I don't feel I'm responsible for. If that makes me an asshole, then I'm an asshole. The attached photos are how the house was upon move in. ***response to tri city's response*** Tri-City Property Management the cleaners were not sent back out. The "cleaner" called me and refused to come back out as she stated she "scrubbed" everything and the places I had concerns with wouldn't come clean. The verbiage on the move out checklist is hardly a "suggestion" to not fill holes on your own and is a firm- do not do it. I had the original paint at the house. Hell, there were spots I did repair and paint that weren't even mentioned because it was the original paint. Had I known it was a "suggestion" I would've done it myself as charging $100 an hour for labor is insane to change a few bulbs, batteries and repair a couple tv mount holes. The tree just wasn't in my ability because of the slant of the yard- I'll eat that cost but the rest is a complete crock. An additional photo has been added showing the email exchange between myself and the person who does the walk throughs for tricity. She herself stated it was wear and tear after I pushed back on the charge.

I don't understand how you're even in business. If I'm calling to inquire about what rents are…read moregoing for and you can't even give me a ball park and your response is that that's only information for your clients, how do you expect to bring on new clients. I gave you a specific address with bedroom count and condition is turn key but still reluctant to provide market knowledge as the "professional" in the area....

It's not the best or the worst company; it's just average…read more A few things I don't particularly like about this company: 1. Shared maintenance fee - I believe taking care of normal wear and tear situations should be on the homeowner & not the tenant, especially when I know I'm not doing anything to purposely damage the home. If I were a homeowner, I'd incur all costs associated with normal wear and tear of my home. With this company, I have to pay every time a maintenance person comes out to repair an issue that likely existed before I rented the place. It just seems like another way to nickel and dime tenants already paying exorbitant rent prices and just trying to keep a roof over our heads in this terrible economy. 2. No contact with the office after 12 - You can't reach anybody in the office after 12 and have to wait the next day BEFORE 12 to be contacted by company staff because everyone is out "checking on properties" after 12. What kind of company doesn't have a receptionist in office to answer phone calls during business hours or some other type of communication portal where tenants can reach staff for general, non-maintenance related questions/issues? Then, when you do speak to someone, sometimes you don't get a thorough explanation that helps you understand what you need to do as a tenant or a response that seems like the company cares about you as a customer or person. If I could've found a comparable rental with a different company within the short amount of time I had to move, I would've. I believe there are better options out there when it comes to rental companies.

Working with Lauren for the second time was the best decision we could have made for our home sale…read more We first worked with her when we bought this house, and after such a positive experience then, there was no question about who we would call when it was time to sell. The current Texas market presents some unique challenges, but she navigated the entire process with expertise and steady guidance. Her knowledge of the local landscape and her strategic approach were instrumental in getting our home sold. If you are looking for an agent who is dedicated, experienced, and truly has her clients' best interests at heart, we cannot recommend Lauren enough!

I could not have asked for a better listing agent to sell my house in the craziness that is the…read morehousing market right now. Lauren is THE best!! She is very knowledgable and knows how to market your house to potential buyers. I worked with Lauren very briefly as she listed and sold the home QUICK!!! She was there every step of the way and I could not thank her enough! If you are looking to sell your home, I highly recommend Lauren!!

very unfair.. no trash cans to put our trash now we are on the way to get a lease violation because…read morewe have no where to put our trash?? and there was complaints on top of that from other properties where we was putting our trash at.a few months later we had our own less than 2 months it was gone because the company couldn't afford to pay..

I believe in equality, and you know I feel dèeply violated by Goldmedal property. They take care…read moreof their own. We're a Multi numerous of things. You can't show favoritism to your own whether it be race, sexual orientation, culture , etc. Im an immaculate cleaner, and for them to take my deposit & charge me for wear and tear damage, items & damage that was alrready present I could'nt believe it. They gave me notice that the owner didnt want to renew after 4yrs;not true they wanted me out.They wanted me out to move someone else in. In the middle of the Christmas holidays I had to find me a place & move. 1 week b4 moved out I found a place. Next I had to get money for deposit & 1month rent. I am disabled and I had to move 80% by myself going up and down stairs with no car. I think I was a good tenant. Have a reason to put someone out. Its time to stand against landlords like this. I didn't receive deposit letter until 4-6 months afterwards. I reach out to Goldmedal in reference to the deposit and charges no response. I will be reaching out to the Governor of Texas, and advocating against landlord unfairly taking deposits, and removing tenants. More laws and regulations need to be in place to protect the tenants. If your on a fixed income or Hud dont rent from them. I had 5 week notice close to impossible to come up with the $s. Agencies assisting the homeless with rent dont send people over there. They're contributing to homelessness & hardship putting folks out for no reason. If I wasn't a fighter Id of been on the streets. Who wants to help you during the Holidays? No luck on my Gofundme.

From beginning to end this has been the worst property management company my husband and I have…read moreever worked with. Our property manger, Corie Walsh, has been unprofessional, unresponsive and irresponsible. It takes several emails and phone calls to get any maintenance requests filled and we are alway meet with an attitude as if we are annoying her. We have never payed late or had any issues on our end, but are always treated like second class citizens. If you are a military family I would suggest finding another company to work with there are plenty of good ones around.

From the owner: Real Estate, Property Management, Sells, Rentalsread more

If you want to never see an $850 deposit ever again, deal with an uppity & terrible customer…read moreservice, and not have an oven rack in your home for 3 months with no compensation other than into the 3rd month (They let me borrow a small microwave oven while they searched for a rack replacement, which turned out to be a metal rack they shaved down to fit into my oven.), search no more! Colonial Rentals is the place for you. Did I mention that part of your lease requires a mandatory $250 charge for a cd with a video of your home inspection and pictures of the inspection? I cannot make this shit up. The only reason they get 2 stars is because they just replaced their staff and... Well thats actually it. Their new staff arent a bunch of self righteous uppit biggots!

After a 12-year relationship with Colonial Property Management, we are appalled by the level of…read moreunprofessionalism, property neglect, and suspicious financial activity we discovered upon our return to the area. 1. Total Property Neglect & Abandonment Our property sat vacant for 2 1/2 months without a single effort from Colonial to list or rent it. When we finally demanded the keys to inspect the property ourselves, the office was in such disarray it took multiple visits over several days just for them to "locate" the set. Once inside, the reason for their delay became clear: the home was completely destroyed. 2. Failure of Oversight Despite their own inspection photos showing three dogs on the premises, Colonial failed to collect a pet deposit or enforce the lease. The result? Biohazards: Dog excrement was left in multiple rooms. Structural Damage: Carpets were torn to shreds, walls were riddled with holes, and the outdoor fencing was left collapsing. Filth: Sinks and tubs were clogged, hair product was stained into the walls, and the home was left in a condition that can only be described as "trashed." 3. Evidence of Fraudulent Billing This is where the negligence turns into a serious legal concern. Colonial had the audacity to bill us over $1,000 for cleaning and repairs they claimed were "taken care of." Because they assumed we were still out of state, they didn't expect us to walk through the door and see that zero work had been performed. Furthermore, our investigation into the vendors they "hired" revealed no legitimate business records or uniform registration for these entities. It appears Colonial is charging owners for maintenance performed by "phantom" companies that do not exist or are not properly licensed. 4. Security Failures & Theft Under their "watch," our washer and dryer were stolen from the premises. Their inability to secure the property or perform routine check-ins directly resulted in the loss of our appliances and thousands of dollars in property value decline. 5. Avoidance and Cowardice When I attempted to address these issues, the manager Ethan went into hiding. I called four days in a row; each time the receptionist promised a return call that never came. They are happy to collect management fees for 12 years, but they disappear the moment they are caught in a lie. Verdict: We are currently 500+ hours into a DIY restoration just to make the home livable. If you are an out-of-town owner, GET OUT NOW. Demand metadata on every photo and verify every contractor they claim to hire. We believe this company is not just inept, but potentially operating with criminal intent. Can we give the minus starts??? Avoid Colonial Property Management at all costs.

There are some mixed reviews on here, but we have been with this company for going on 10 years now…read more- and are long overdue for a well-deserved shout out. Chris, Sam, and Stacey have gone above and beyond over the years: ensuring that our property is well managed and maintained, providing timely and reasonable solutions to common - and some not so common - issues that arise when you lease out your home to strangers. They answer calls and emails in timely fashion. They provide regular feedback on the status of your home, and keep you looped in when it goes back on the market. Not only do they prioritize the well-being of your property, they maintain/repair properties in between tenants while minimizing vacancy times. As a military homeowner, it can be stressful when you have strangers living in your home, but I have nothing but five stars to give the amazing and invaluable team at Trustmark! The management fees are manageable and well worth the service.

I'm in the searching for an Rental stage. This is taken over to Trustmark management company…read more I've left several messages no response. It's probably because I have a Hud Voucher. If this is your preference just respond with No. I love Harkerheights always have & will It's a safer place than Killeen area. We're in a crisis, and I feel as an voucher recipient all have turnt their back. It's all about $s. We as a community need to reach out to all. Voucher isn't a contagious disease that you only accept when you have no other choice. Ex if a war broke out. I reviewed you this way because you didn't respond, and I know you got my message. I contacted you about a property under the Trustmark name & found out your the same company as Colonial.

Josh Isbell has mastered the art of dodging legal responsibility for damages and mismanagement of…read moremy property. Obtaining, replacing, and being dropped as a client by legal counsel to prolong and delay court proceeding for years. His father was well respected in the Killeen area, but Josh has run that company into the ground with shady practices. Would not recommend to anyone.

I don't know what are the people are telling about, but they are always on top of customer service,…read moreanswer the calls and have your best interest all the time. Their fees are reasonable, and communication is clear and fast. I must have been doing something wrong, getting all the good side

If you are looking to sell your home with the Shelly Salas Team, we got 2 words…read more MELISSA REYES. Yes, we had the best time with the Shelly Salas Team. We originally purchased using the Shelly Salas team and even Sold our home with the Shelly Salas team. We initially went based off of other families written experiences and took a chance. Let me tell you we are truly so happy with the result from both transactions! We truly couldn't be happier with getting our home sold and if course for top dollar! Within 2 days we had a offer on our home and within less than a month we were officially able to close. We moved from Texas to Missouri (military family) and thanks to our AWESOME realtor she got everything done for us and made it such a stress free process for us. We met in person in the beginning before departing and got the full process of how it will all work, the fees, everything. She made us fully aware and was so professional with all the answers to our questions. So lastly, If you are interested in selling your home my wife and me TRULY recommend this team and of course the best realator Mrs. Melissa Reyes!

It has been just over a year since my husband and I (24 years old) purchased our first home with…read moreSarah Albright and the Salas Team in Killeen, TX. I can confidently say this was a costly mistake. As first-time buyers, we trusted that our agent would guide us, advocate for us, and help us make informed decisions. That did not happen. We were required to sign an exclusivity agreement with the Salas Team after being connected through Zillow, which limited our flexibility early on. Our first agent, Robert Key, quickly became unresponsive and failed to follow up on critical information about a home we were considering. We later discovered on our own that the property had foundation issues, something he said he would "look into" but never did. We terminated that agreement due to lack of communication and support. We were then referred to Sarah Albright and continued with the Salas Team after being told by Shirley at Integrity Mortgage Group that we would receive a 1 point buydown if we purchased with the Salas team. That incentive directly influenced our decision to stay. While Sarah was communicative, she did not provide meaningful guidance where it mattered most, during negotiations. When we expressed that the home seemed overpriced based on its condition and time on market, we were told it was "a very good price," which discouraged us from negotiating. We ended up offering full asking price and ultimately paying above it. Looking back, we clearly overpaid. The most concerning part of our experience was the home inspection. When we asked for a recommendation, Sarah referred us to an inspection company without disclosing that her husband worked there and participated in our inspection. This was only revealed after the fact when I noticed the last name Albright on the inspection paperwork. I jokingly asked if she had a brother or cousin who worked for the inspection company. To my surprise this is when she disclosed her husband worked there. This is a clear conflict of interest and should have been disclosed upfront. Unsurprisingly, the inspection missed multiple major issues, including water damage, uneven flooring, and other defects that have since cost us close to $20,000 in repairs within the first year of ownership. We were also discouraged from making reasonable repair requests or negotiating for credits, and little to no advocacy was provided on our behalf. To add to this, the promised 1-point buydown was never clearly reflected or properly explained at closing, leaving us feeling misled. At the end of the day, we were inexperienced buyers who relied on professionals to act in our best interest and instead, we feel we were pushed through a transaction that benefited everyone but us. We regret working with Sarah Albright and the Salas Team and would strongly caution other buyers, especially first-time buyers, to think twice. Do your own research, hire your own inspector, and do not rely on incentives that are not clearly documented and explained in writing.