Long hours open so you can do business. Very professional staff. The bank is very clean organized…read moreand fast processing.

What happened to the most convenient bank??????????? It has terrible hours! The drive thru said it…read moreis open at 9:30 sat am. I pull up at 9:34. I wait. As I am backing out, someone said "be right with you" I waited about 7 mins. No one came. So I go in the branch. I needed to withdraw from one of my accounts..... they ask for my bank card, I say I don't have one..... give my license. Ok. She gives me a withdrawal slip, and the mgr needed to approve it because apparently you are not allowed to withdraw $$$ out of your own acct with a withdrawal slip!!! She let me do it this time!! Wow.

The employee has to learn how not to be judgmental to their clients. I went here yesterday to close…read moremy CD account and the guy who I talked to has to rudest comment. First he asked what I'm going to do with the money. I told him "its going to be a personal use". To be honest I don't have to answer him but I was kind enough to do so. Then he asked me "is it something illegal?", that is the time I became upset with him and told him "Do I look illegal to you?". Then he asked me what do I do for a living. I told him "I am a nurse and just close my account so I can leave". I could have reported him but I was nice enough to just pass this by. But this is unacceptable, is this how you treat ur clients? I will never come here to do business anymore. Nasty and rude employee!

As a Chase bank's customer for years. I was there yesterday to cash out some money and I had a bad…read morestomachache. Over all these years i have been banking with them, I necer asked them for more just simply deposit and withdrawal my money. I know I am not a VIP with a big account and not asking for special treatments. I asked the staffs to borrow their bathroom and they said no they don't have a bathroom in the bank. However before they said "no, one of the bankers asked the receiptionlist about bathroom. Which it indicated they do have a restroom and legally they must have one for the employees. The receiptionlist said "no" with an unpleasenting tone. How can that be possible for a bank has no restroom stalled? A small detail makes a big different!!! Guess I have to switched to banks. So disappointed and I almost embarrassed myself....

Can't make an appointment, they don't answer their phone and when you get there they are always…read morelate. The cashiers are rude and the staff is incompetent This is the worst Bank of America in the Bronx which is quite an accomplishment

This place has some of the worst customer service ever. It's very convenient to get to but on the…read moreinside they will not address you, have constant technical problems and take no accountability. I can understand things not working or starting late but to have people standing in line for over 20 minutes and not say, "I'm sorry for the wait. We'll be right with you" or some type of acknowledgment is rude and inconsiderate

Holy moly, the trend in reviews is correct here. I walk in after work, speak to the teller, who is…read moredoing nothing at all. I tell her that my kid is about to lose his first tooth and I'd like to buy some fun coins from them, like golden dollars or half dollars. I get a stare. Very slowly, she replies "so you would like to know if we have any gold dollars?" Yes. "yes we do." A moment passes. Can I buy a few? "do you have an account with us?" No, just cash. "no I can't change money unless you have an account with us." we stare at each other for a moment. I thank her for her help and walk out the door, shaking my head. Businesses run on goodwill. Stay far away.

Love this TD Bank. Great Manager Steve. Thanks to Hadassah, Winifer and Tania. Great customer…read moreservice and location too.

Got on line 2:08pm, 20min. Later still waiting. One cashier and no dedicated business line…read more Still the worst BOFA I've ever been to. 9ppl in front of me 6 ppl in back and only one cashier at 2:44pm on a Friday. Non-existent customer service. God forbid everyone doesn't take a break st the same time, which is prime ti 6/5 I've interacted w/ bank employees in order to replace a defective bank card and they introduced my to the bank manager. They both asked me to fill out an online survey hoping for a glowing review. While the were nice it still doesn't change the fact they consistently staff one cashier during the busiest hours. Ridiculous. Worst BOFA ever. 6/17 Now manager, Who is normally no at a cashier station, is making excuses as to why they can't cash my checks even though she recognizes me and my company name. Coincidence?

Super slow only one teller, on a Tuesday Afternoon. What bank only have one teller in the afternoon…read moreI don't understand. I was on line for about an hour and after me the line was super long. Terrible!!!!! The slowest bank ever they need a new management. ASAP!!!!!!!!!

Good customer service and solid account features. The biggest downside is that branch locations are…read morelimited, making it difficult if you travel often. Overall, a good choice if you're in their service area.

"Hear ye, hear ye. Come one, come all"…read more The bank is open with free checking with ATM Card (minimum $1000 balance) himmm...... I just love new banks it's like new crisp money to me and this one is lighted up like a disco. They advertise the power of red but the place is is mostly blue ? It is open 7 days, and they got safe deposit boxes and free coin counting like TD Bank used to do. So now finally I can lug the 5 gallon water jug with pinnies down here and buy meal a happy meal at the McDonald's next door. They also posted no ATM fees and that you get $75 bucks for switching from your bank.

3433 T.D. Bank Jerome Avenue Bronx, New York 10467 To Whom…read moreIt May Concern: My name will remain anonymous because this is not about me only I am speaking on behalf of every African American/Black person that walks into the T.D Bank on 3433 Jerome Avenue Bronx, New York, 10467. Yes, I am An African American Lady and I work hard. On 6/14/2025, I went to T.D. Bank around 1pm located on 3433 Jerome Avenue Bronx, New York, 10467 to take money out of of the A.T.M and 8 Hispanic women were standing inside the area where the A.T. M machines were located. Neither one of them came to asist me I felt that they were Racist, Prejudice Discrimination and Stereotyping me. I am a School Teacher, I have worked with New York City Housing Authority for 14 years, and I have a Master Degree in Education from Lehman College. I am 62 years old I have 4 daughters ages range from 26 years old to 42 years old and I have 4 Grandsons and 2 Granddaughters. I am used to performing all my banking On-line very seldom do I come into the bank. I did not know how to use the A.T.M and neither one of the Hispanic women came up to help me. I felt like I was a virus, germs or disease; also, I felt humiliated and degraded. I will no longer be going back to that T.D Bank the customer service is Horrible, Appalling, Terrible and Sad. I also felt disrespected because I look young but I know that I am old enough to be those ladies older sister, mother or grandmother. These ladies need to learn customer services and to learn how to treat everyone the same because we are paying for their Bills they are not paying for our bills. I will not longer be returing back to that T.D. Bank on 3433 Jerome Avenue Bronx, New York 10467.

The staff are lovely and there is never an inbank issue with anything.....BUT.......no one ever…read moreanswers the phone........as far as online banking, the worst

Horrible place of business The tellers have no knowledge…read moreof what they are doing and unprofessional stay away from this bank

i don't understand these reviews, i drive out my way to get to this bank ,with great customer…read moreservice, been going to them for over 10 yrs , never had a problem, they show great professionalism.

I went to TD bank located on 650 Pelham Pkwy S, The Bronx, NY, 10462, and proceeded to request a…read morewithdrawal receipt from the clerk. I completed the paperwork, and submitted it, to complete my transaction. As I submitted my transaction slip, I also gave the clerk my ID. The clerk proceeded to question my transaction even though the amount I planned to withdraw was readily available plus more. He then questioned my signature, and asked if my signature is the same as in the system. Afterwards he questioned my middle initial and then asked for my social security number. He had all of the necessary information and paperwork to complete this transaction seamlessly. Being rude and asking additional unnecessary information was needless. He is completely incompetent and incoherent. I unfortunately do not have his name on my receipt but they need to reevaluate their staff and hire competent employee.

I opened my first checking account with this branch a few years ago and its still the main branch…read morethat I visit. The staff here are very kind and knowledgeable so I do appreciate that. The only downside to this place is that they have the old ATMs that only dispenses $20 bills, which can be a hassle and the lines can get super long at times even if there is adequate staff available, which is weird to me.