We hired A&H Tree Service based on a neighbor's referral to remove a few branches from a large tree…read morein our yard. They did remove the branches--and maybe one more than expected--but overall, the work itself was fine, and they cleaned up the debris. That said, the customer experience left a lot to be desired. Communication was lacking throughout, except when they repeatedly followed up for the deposit. They didn't tell us in advance that our driveway and front street needed to be clear for their truck, so my partner had to rush home from work to move the car. After the job, no photos were shared, and when I asked about the price and 3% credit card fee, they pointed to the contract. Fair enough--but it would've been helpful if they had mentioned that upfront. I offered to send cash or a check to avoid the surcharge, but they said credit card is now the only accepted method. Between the lack of communication and inflexibility, I wouldn't recommend them based on customer service alone. Hopefully the residue left on our vinyl fence comes off with a hose.

Had a giant, massive tree removed in front of my property…read more 1. Little to no communication. Was told I needed to have police come (an extra not cheap cost) at 8 am. So why didn't A & H's team show up until closer to ten? "They're coming, don't worry." Easy for him not to worry; I'm the one paying. When I asked Javier about it, "don't worry, you'll get reimbursed back for the time." -Never happened. Never saw a dime of that back. 2.-A year later, needed to get the remainder of the stump ground down. They wouldn't commit to a day or time, or time frame. Told me they'd give me notice. They texted me an hour before. I wasn't home. Did they grind it? -Hardly. They were there and left within 45 minutes, and lo and behold, the stump was not ground sufficiently. 3. We had to have them come back, further cost, and at no point do they EVER remove the mulch. So this is just cost upon cost. And yet again, no communication. 4. At no point do they communicate clearly. Javier seems bothered, constantly. People are dropping thousands of dollars for services, and he seems annoyed, quite frankly. Would leave messages, for about 2 weeks continuously getting told someone would call back. -I'd wait a few days, no call back. The most frustrating experience.

Worth the wait! They were very busy with the recent storms and I was not in a rush. I had Carney…read moreTree Service trim and shape a large holly bush in front of my house. It's basically as big as my house. They were meticulous. I felt confidant that they knew what they were doing. Nice guys. Cleaned up everything and took their time to make it look perfect. Tina, at the office, was a pleasure to deal with.

They were wonderful! The team that came was professional & cleaned up everything after they were…read moredone. We requested that they trim several of our trees & take a few out. They are not arborist but they definitely know trees. They were not the cheapest but I felt comfortable & confident with them

Great company. They call you back when they say they are going to call, and show up when they…read morepromise. Had them remove 2 dead trees and a large dead shrub. Fair price, complete job, and property left clean.

They are responsive and their people are professionals I've…read moreused them for years and have never been disappointed

Slater Brothers Well Drilling refused to come out on the…read moreweekend! I explained that we didn't have water! He told me they no longer do emergency calls, and I would have to wait until Monday! I researched other companies and found one that immediately came out and fixed our problem the same day! There are other companies!

Super easy to setup appointment. Great followup and updates on day of visit. Super professional…read moreand cordial technicians. Very professional install and they left mu house cleaner then they found it. Great prices. Stop looking, this is the company you want to hire.

Perhaps if the job is big enough they will accord you some attention, but otherwise they will not …read more I have called five times over the span of 2 months. I needed an arborist who could shape my snow damaged winter hawthorne from last spring. They could have told me straight out that they were not interested, but never did. I called another arborist and got an appointment for the same week. Kathryn Hiscock, Allendale

Tommy Jr. got in touch with me immediately after my previous review, apologized, came to my house…read morethe same day, offered to do the work for free, and did an amazing job. They even cleaned up my previous cuts and I couldn't be happier. I'll be using them again in the fall. Great job!

I placed the order online after reading all the info/disclaimers. They emailed me several days…read moreahead of time to let me know what day and then sent a second email with a time frame. They arrived within the time frame and we're friendly and fast. We already have a fire going and the wood is perfect. I bought a few bundles from true value and it smelled like really just old lady perfume. This burns cleans and smells like firewood should. Prices are very reasonable.

What a sad month dealing with this company. Eagerly awaited my 1/2 cord for several weeks due to…read moredemand. Tommy was very professional at drop off, but right away something seemed off: much of the "seasoned" wood had a thick mud coating on it. Brought a bunch in the house, waited for it to warm up, and lit it up. Nothing. Waited 10 days with the wood indoors staked next to a heater. Still wouldn't burn. See video of water actually boiling out of a log. Called the company repeatedly and left messages. No call back. Finally spoke to someone who said there was new management, and they would try to pick up the wood and give me new wood. Never happened. Over one month after trying to get firewood, finally got charges reversed on my credit card today. It's hard to imagine being treated by a company this way, after explaining to 2 different employees that the wood was for a cold house that a newborn was being brought home to. They must be going through an upheaval at this company. I am back to buying expensive wood bundles at the grocery store. At least it burns.