I really wish I knew the young lady at the fronts name but after reading all these reviews on the…read moregreat service they had from a lady named Sherri working the front... I'm going to assume that's her. The first time I came in to rent the unit she was extremely helpful and I feel like that isn't a common thing around here. I commented to my friend who helped me move in that I must write a review about her.... Well being as how I was moving it slipped my mind at the time. But again today I went in the pay my bill and she was just so sweet and carries her self very well. I've rented from other public storage places before and she has definitely made this place stand out in my mind by far!!! THANK YOU!

First of all, you rent units that are listed at this address, that are NOT even located at this…read moreaddress. You don't bother to give the address of where the rest of the units are. The other address on 71st hidden way back off an alley behind whattaburger off Thomas road. Then those indoor units aren't even climate controlled. After speaking to many people not one person said to me, hey the unit you just paid for isn't at the address it says it is and not only that, they're 104 degrees inside and it gets hotter and stuffier the further into the indoor units, the hotter it is. There's not even fans to move air around. Then when you finally find it you can't get the gate code cuz there's no kiosk to finish the process. I was told to go to Pima rd location . It was almost 9 and it needed to be done no later than that i was told so I could get the code and use the 24hour access I paid 35.00 and put my stuff in there. I looked everywhere but couldn't find it . So I called customer service and as it got to be just minutes away from 9:00 I just needed the guy on the phone to tell me where the kiosk was. As I'm talking to him and explaining the situation while walking as quickly as I could to an area it might be, he kept asking for the address where I was . I told him Pima rd in Scottsdale. That was not good enough. I said I don't know the address. He wanted me to find the address for him. I told bim sir, I'm I'm using my phone to speak to you while walking over to another building: he again said he needed the address. I kept telling him I don't know, but it's the only one on Pima rd in Scottsdale. But he kept repeating it as I'm totally tryin to walk and talk to him. I don't have time stop and swipe my call with him to do a damn google search. I said to him, you work for public storage. You find it. That's your job! Then he asks me for the zip code.... 3or 4 times consecutively and before he begins to repeat it each time I attempt to answer him .. he asks for zip code not allowing me to answer me because he kept doin that instead of letting me answer him. After the 4th time i finally was able to say full zip code. Then he says, that location doesn't have a kiosk! The way he said it was very accusatory as if I'm a dumbass for being there. I told him i was told that's the location to go to. He says , anything else I can help you with ? I said yes, tell your boss I said you do not belong in customer service and thx a lot for making my night harder than it needed to be. The next day I ask for a transfer but I didn't get it in time to be able to unload the truck so my stuff was taken to a friends storage unit in mesa- not at all convenient. Meanwhile the one on 71st not 70th wants me to pay money for rent that's past the 30 days I already paid for and don't even have a unit to use yet. I was told that there's no obligation to rent for more than a month. Well that's not true . Unless you move in on the 1st, you will have to pay for amount of days left in that calendar regardless whether you paid from the 25th to the 25th you will also have to pay an extra for those 5 days . Long story short, they wanted me to pay for the last 6 days of July even before I moved in and after I already paid for a month before they would transfer me

Super friendly staff! Highly recommend. They were easy to use and had great summer specials. Locks…read morefor purchase on site, a truck and everything you need!

I've used Inner Space for the last 3 years or so. Was the best deal in town. Unfortunately the…read morequality seems to continue to go downhill even though we've experienced a price increase twice. We typically see the same people at their units each time we visit. They appear to be living out of the units and most definitely homeless. During my visit today, a unit 2 away from mine smelt absolutely disgusting and is another live in type situation. Definitely questioning my decision to use this facility.

Very pleasant staff! Lock was a little tight they replaced it immediately! And I forgot to lock my…read morestorage unit and they locked it for me until I came back. Very grateful for the staff here

Very clean, well lit, storage facility. My better half said and I have to agree, that it is…read morereminiscent of the place in the movie Coma - but in a better way! It's climate controlled and has good security. It looks like they have four different size units.

I called about a storage very friendly over the phone went in great customer service and showed me…read morea variety of units that were available and the property manager was very friendly

Just leased a storage unit a month ago. When rent was due, I hand delivered a check to the office…read moreon the 27th. Three days later, I received a text saying my rent was past due. I called and called (they were open) and no one answered the phone. I left a message saying I had a receipt for my payment but then 2 hours later I received an email saying my rent was past due. So, I drove over there and tried to get an answer about why this was happening. "Girl" at front desk didn't have a clue why $1 was still showing as open, even though I explained Yolanda told me what was due when I brought the check into the office. It was very frustrating. I would not recommend this establishment. My neighbor told me they used to rent there but had their rental amount increased 3x in one year!! I'm going to move out.

I highly recommend McDowell Mountain Community Storage. Over the last two years, Jeff, the manager,…read morehas been consistently professional, friendly, courteous, and available when needed. I've rented units for both personal and professional needs. Both the facility and the units are easily accessible, exceptionally clean, and well-secured. Based on services and amenities to date, I suspect that I'll be renting from them for several more years.

Very kind and great service. I lost the key to my lock and the staff cut the lock no questions…read moreasked. There was also a charge to take off the lock to my storage unit and they were extremely generous and didn't charge me. Thank you! Definitely recommending them to my family and friends :)

This location is clean, has available moving carts, helpful staff, indoor temp controlled units,…read morefair prices, and friendly neighbors. My only recommendation is the "One-Way" signs for how to drive through the units be larger and more frequently posted. For example, larger painted arrows on the pavement and a larger sign at the gate.

Worst storage ever. Employees are rude the restrooms are always locked and the rates jump up as…read moremuch as $100 every 3 months. Late fees after 4 days totals almost $100 . It's cheap to get move in to but once your in rates never stop going up. Had a 10x10 unit moved in for a great $79 when I left that was over $300 2 yrs later. Other places may seem more expensive but are much more up front and a lot less rude to their customers.

We were looking for a storage place on or near Cave Creek Road. We checked out several places. This…read moreone had the right size for the right price. We've had our storage unit for several months now. Recently, we needed to switch the type of unit we have. The transition was easy. It's run by a husband and wife team. We've dealt with both. They have been very helpful and courteous. Prices are comparable if not cheaper than other places in the area. If looking for a unit, worth checking out!

The worst storage facility in town! Staff is nasty , facility is dirty and they lie about prices!!read more

I have had multiple units here over the years and I keep coming back. The facility is clean and…read morequiet and they are open 24 hours day which I really appreciate due to my crazy work schedule. They always remember me by name and unit number! They are genuinely just kind people. They have always gone above, and beyond. They care about the business, and it shows!

I went over to see if I can open a storage there but it says be back at a certain time. I get that…read morepeople eat lunch but how do you expect a business when it says on maps it's open hours but when I get there it's closed due to being out on lunch.