Property manage Conner took care of an access issue recently for me, thanks Conner! We understand sometimes there may be technical issues, one opportunity would be to have customer support 7 days a week. read more

Connor, on site, is friendly and super helpful Highly recommend this location as it has easy access and close to freeways read more

The manager, Connor, greeted me at the door. He was very friendly and took me to see different size lockers and gave me a tour of the whole set up. After explaining everything he signed me up and I look forward to bringing my things there tomorrow. Putting things into to storage is usually a difficult time as with myself, moving out of state is stressful. Conner made it much easier and I don't as a rule make these kind of testimonials, but this one was warranted. read more

EDIT: Ah, blame the customer for your greed. I will never recommend a business that blames the customer when you sent notice via snail mail using a small postcard hoping the customer doesn't notice. I know your game. I guess math is not your forte because it was a 50% increase. Go back to high school. I guess your reading comprehension is also lacking since I stated you could have sent the notice via e-mail. You have my e-mail address, sent my receipts to that e-mail address, so it has nothing to do with whether I had a PO Box or a regular address. Also, no one regularly checks their mailbox anymore, PO Box or regular address doesn't matter, and you know it. I stated that as well in my original review. I would never recommend a place that blames the customer who did nothing wrong. Received a 50% increase. I was told by several employees there, including a manager, that the most they would increase would be $10. The place isn't worth that much of an increase. Plus they sent the notice of increase by snail mail only, not email. Who checks their mail anymore. I have everything set up electronically, so I didn't notice the increase until it was too late for this month. They were good a couple years ago , but I no longer recommend the facility. There is a lot of competition out there. Don't listen to their lies trying to justify the price increase.. read more

connor and garrett are terrific - always willing to help out however they can ----- great work

UPDATE: Almost a week later, we received a call saying that we would receive complimentary storage to make amends for what happened, so I'm adjusting to a 3-star review. To be clear, staff was not on-site for just a "momentary" time as suggested ~ it was over an hour. Hopefully, though, feedback like this will prevent a future repeat of that behavior. The measure of any business is its ability to own up to any missteps, learn from them, then make things right with the customer ~ and in this regard, StorAmerica has done its job! FREE Coaching Advice: Answer Your Phones ~ Have Staff ON-SITE During Stated Business Hours ~ Provide ACCURATE Code Access Information ~ Create & Implement Customer-Responsive Telephone and Online Procedures. We need some extra space to store a few things while we staged our house. We noticed this new place just minutes from our home, so we gave it a try. The gentleman we met was friendly and got us signed up right away. That afternoon, we dropped off some moving boxes. The following week, we received a voicemail from the CA HQ stating that there had been an issue with their keypad at the DC Ranch facility, so they were changing our password. A few days later, we brought over more items to store only to discover that the new and old codes DID NOT WORK. NO ONE was at the office even though stated hours are 9 AM - 6 PM (we were there at 11 AM) ~ we called the number of the front door ~ voicemail ~ we called the Thomas Road number ~ voicemail ~ we were there for over an hour waiting for ANYONE to show up ~ attempted to call the corporate offices in CA with, you guessed it, voicemail. Finally we reached out to the facility in Buckeye ~ OVER 50 MILES AWAY ~ who were finally able to help us gain access. When we finally were able to speak with Daniel at the Thomas Road location, he wondered why no one was at DC Ranch but couldn't understand our frustration with this huge collapse in customer care ~ "That's why they call it SELF storage" he told us ~ well Daniel, it can only be SELF storage if the company provides the CORRECT ACCESS INFORMATION AND KEEPS THEIR ELECTRONIC EQUIPMENT IN GOOD REPAIR. Otherwise, it's not "self" storage. No effort was made to make things right. While we were at the Thomas Road location, another customer made a similar comment, "Yeah, they don't answer their phones." The following day, we received a voicemail from Michael, the alleged property manager of DC Ranch ~ wanted to "discuss" what happened. It would be especially refreshing if ANYONE from this company began a conversation with "I'm so sorry this happened" and then offer a TIMELY solution or reparations. When we first visited DC Ranch, the gentleman mentioned they had only been open (3) months and were hoping to gain more referrals. That is NOT going to happen from us. In order to get referrals, you actually have to provide an outstanding product and customer service. read more

So far, really like unit. Clean. AC is pumping and a free truck. I'm a fan. Austin was very helpful on the move in. Appreciative of his great work and willingness to help. read more

I rarely give a negative review, but I feel this is important to let people know before they're disappointed. A few small mistakes were made along the way, but the main thing was that when I mentioned that it looked like my lock may have been tampered with, they showed no real concern at all. There are some scratches on my brand new lock, And my key barely worked. My son examined the lock and agreed that it looked tampered wAlso they only allow two different styles or styles of locks, and it just so happens that those are the only two styles of locks that they that they sell. Why can't we use many styles of locks? So I just wanted to add that Austin is a good kid and he help me get a really good veterans discount. read more

This is my first yelp review. I understand if you have a good experience you will tell maybe 2 people, a bad experience you will tell everyone. The facility is clean, check in and check out was overall good. They let you use a moving truck free of charge, which is an added perk. I had a great experience with the staff right until I moved out. I borrowed the truck to move out. The girl checked me in and checked me out. Told me I was good. Then the manager wanted to check the truck out. He then informed me that I had damaged the truck. He said that I brushed a tree or something and scratched the graffix on the side of the truck. If I had hit something and caused damage I would not be writing this review. I FLAT OUT HIT NOTHING! He informed me he was keeping my security deposit of $50. Which is fine, it would cost me $50 to rent a truck. As far as business model have the same person check you in and out! . If you have different people checking you in and out only they are going to know what was there prior and what was not. So keep my $50, hope it was worth it!!! Update; Dear Sonny, Thank you for your response. I apologize I have to take this fight here to Yelp but I have requested 3 phone calls and still wish to speak with someone. As of this point I still have not heard from anyone besides this email. I really question why you are so shocked? When the manager told me he was keeping my $50, I was Shocked! I could not even respond, as I take care of other people's things better than my own. I do not wish for financial compensation. I feel it is my duty as a consumer who borrowed your truck to let the public know to be very careful in dealing with your staff. So that they are not liable in the future for someone else's damage with your vehicle. I maintain that I did not damage your vehicle and I am appalled at the way I was treated by one of your managers. I received dirt poor customer service and accused of damaging someone else's property. I just will never come back here to your facility and advise as many people as I can to stay away. read more

I never leave reviews, but I felt this one was important because of the amazing service I received from Austin at StorAmerica DC Ranch location. Austin always goes above and beyond what's expected at a storage place. He's not only polite and knowledgeable, but extremely helpful. I was renting a 10x10 from there and on my last day of rental, I only had one large item remaining and I wasn't able to move it in a timely fashion, so he kindly allowed me to leave the item in my old storage locker for no additional costs, for 48 hours until I made arrangements for a pick up. I had the item picked up 24 hours later, but the fact he helped take the pressure off meant a lot to me. Thank you Austin! Your kindness did not go unnoticed. I highly recommend the DC Ranch location to anyone needing a storage. ~ Timea read more

I have a couple storage places I use, do not use this place if you need a large cart, you have to ask for permission, they decide if you can use a cart. I was told I left the cart last time so cut off. I explained no one was there to take the cart, said too bad I was at lunch. I had to pay my movers more Because it is so hard to move the furniture through the narrow hall without a cart. I have arrived there a few times where no one is there, out to lunch but sign says they will be back at 1 and it is 130. I asked to use the truck for a couple ages and was told booked but never left both days. I am a business person and know how important customer service skill in business. I know with Covid it is hard to find good help, recommend public storage down the street. So friendly. I have Never experienced such horrible customer experience. You are a storage place. I was also told they don't have to supply carts, it's in the contract. read more

I have used several different Storage facilities over the years including another facility in Scottsdale. This is a newer facility and I believe StorAmerica purchased this location recently and just reopened. It is a very convenient location right off the 101 and easy to get in and out. The entire facility is very clean. I can't say enough good things about the staff who now run the facility, especially Sonya and Austin. They have been so helpful on several occasions, always polite and professional. I had difficulty with the door in one of my units with a piece of furniture that had leaned against it inside. Austin immediately came out and helped me open it. When I pulled into the facility, he was out pickling up several pieces of trash in the lot that someone left. Sonya knew I was in a hurry this afternoon and helped me with the necessary paperwork. She hustled back and forth to one of my units to clarify a couple things for accuracy. Always with a friendly laugh and smile! Currently, the company is requiring one person in the lobby at a time to do their part in protecting customers as a result of Covid19. There are also marked locations on the floor asking people to maintain the 6ft social distancing requirements. I actually heard one customer complain about these measures, which though I found to be ridiculously selfish, both Sonya and Austin manage the situation with patience and professionalism. Happy to be a new customer these last several months! read more