Why 4 stars? Because it's a nice in-between option if you don't want to go into full Great Wolf…read moreLodge mode. --- --- --- We were heading up to DFW to pick up a puppy and wanted to give our 6 year old son something a little fun to do for coming along the 7-ish hour round trip ride with us. He loves waterparks more than anything in life, but we've already been to Great Wolf Lodge on multiple occasions, and we preferred to book with Bonvoy points over shelling out the cash for GWL. Plus, we didn't have a ton of waterpark time on the schedule - win, win, win. One thing that was frustrating is that there was zero record anywhere on the internet of the height requirement for the slides here. Well, internet, I'm here to save you with the answers. We have a son that was 43" as of this visit, and he would be crushed to get his hopes up about doing these slides, only to find out that he's not allowed to. There's one big water "castle" with 3 slides. Those requirements are 42". We actually came here a couple of years ago and he definitely did those slides then, and he was most certainly not 42" then. So I'm not sure if they just changed these or they just weren't enforcing the rules in 2023, but they definitely were measuring him on this visit. Then there's one bigger water slide that's stand alone. The requirements are that you have to be 48" to ride freely, but 42-47" is ok with a life jacket. And then the same restrictions apply to the zip line where you can jump in the water after hanging from several feet above the water. The annoying thing about this was that we were there early in the morning and were the only ones doing it. Yet the lifeguard literally measured my son each time he walked up, despite the fact that he was literally doing it over and over again with no one else around. Make it make sense. Overall, this is not the most amazing waterpark you'll find. But when you book with points, all you have to pay is the resort fee and for parking. It's pretty good bang for your buck when you think about it in those terms.

I booked 5 day passes for my family through ResortPass and spent over $350 including parking. My…read morefamily was visiting from another country, and this was their last day before flying home. We specifically planned our day around visiting the water park and arrived around 1 PM expecting to stay until closing. Unfortunately, the park was closed around 4 PM due to approaching weather. While I completely understand that safety comes first, what disappointed me was how ResortPass handled the situation afterward. Despite the fact that we lost most of the experience we paid for and had no opportunity to return because my family had already left the country, ResortPass only offered a 50% refund. They based their calculation on the park's total operating hours rather than the actual circumstances of our visit. Parking costs were not addressed, and the fact that future tickets would be useless to us seemed to be ignored. After further discussions, the only additional compensation offered was a 20% discount on a future ResortPass booking, which provides little value considering the situation. Customer service was polite, but the final resolution felt disappointing and did not reflect the unique circumstances of our visit. I expected a company that values customer experience to handle this situation more fairly. Would not book through ResortPass / Paradise Springs again based on how this issue was resolved.