I booked 5 day passes for my family through ResortPass and spent over $350 including parking. My family was visiting from another country, and this was their last day before flying home. We specifically planned our day around visiting the water park and arrived around 1 PM expecting to stay until closing. Unfortunately, the park was closed around 4 PM due to approaching weather. While I completely understand that safety comes first, what disappointed me was how ResortPass handled the situation afterward. Despite the fact that we lost most of the experience we paid for and had no opportunity to return because my family had already left the country, ResortPass only offered a 50% refund. They based their calculation on the park's total operating hours rather than the actual circumstances of our visit. Parking costs were not addressed, and the fact that future tickets would be useless to us seemed to be ignored. After further discussions, the only additional compensation offered was a 20% discount on a future ResortPass booking, which provides little value considering the situation. Customer service was polite, but the final resolution felt disappointing and did not reflect the unique circumstances of our visit. I expected a company that values customer experience to handle this situation more fairly. Would not book through ResortPass / Paradise Springs again based on how this issue was resolved. read more

Why 4 stars? Because it's a nice in-between option if you don't want to go into full Great Wolf Lodge mode. --- --- --- We were heading up to DFW to pick up a puppy and wanted to give our 6 year old son something a little fun to do for coming along the 7-ish hour round trip ride with us. He loves waterparks more than anything in life, but we've already been to Great Wolf Lodge on multiple occasions, and we preferred to book with Bonvoy points over shelling out the cash for GWL. Plus, we didn't have a ton of waterpark time on the schedule - win, win, win. One thing that was frustrating is that there was zero record anywhere on the internet of the height requirement for the slides here. Well, internet, I'm here to save you with the answers. We have a son that was 43" as of this visit, and he would be crushed to get his hopes up about doing these slides, only to find out that he's not allowed to. There's one big water "castle" with 3 slides. Those requirements are 42". We actually came here a couple of years ago and he definitely did those slides then, and he was most certainly not 42" then. So I'm not sure if they just changed these or they just weren't enforcing the rules in 2023, but they definitely were measuring him on this visit. Then there's one bigger water slide that's stand alone. The requirements are that you have to be 48" to ride freely, but 42-47" is ok with a life jacket. And then the same restrictions apply to the zip line where you can jump in the water after hanging from several feet above the water. The annoying thing about this was that we were there early in the morning and were the only ones doing it. Yet the lifeguard literally measured my son each time he walked up, despite the fact that he was literally doing it over and over again with no one else around. Make it make sense. Overall, this is not the most amazing waterpark you'll find. But when you book with points, all you have to pay is the resort fee and for parking. It's pretty good bang for your buck when you think about it in those terms. read more

Paradise Springs Water Park - Zip line height requirements. 42"-47" life jacket required. 48"+ no restrictions - Water Parks Near Me - Grapevine, Texas

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This was my first time here at this water park and I honestly have to say it was hands down amazing! It had so many things for all ages and never a dull moment. The staff was very knowledgeable and helpful when i needed assistance. The bathrooms were kept very clean and the lockers were maintained. The food was very good and decently priced and came out in a timely mannor and there were alot of options to choose from. I definitely will be coming back to this water park for sure! read more

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Thankfully we had Ms Trinity who fixes everything. They sent us a carafe only half full (subpar food runners) and Ms Trinity made it right. We are staying at the hotel for 3 nights; came Friday and was fine; Saturday this is a "zoo"; too many people and too loud. Lifeguards are very present though. Finding shade without having to pay more is almost impossible. Food is OK. Drinks very expensive for what they are. Plus the wait for the hotel trolley was ridiculous. Not happy Platinum and Ambassador Elite Members. read more

Paradise Springs Water Park - Paid extra to have a shade. - Water Parks Near Me - Grapevine, Texas

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HORRIBLE!!! DO NOT RECOMMEND the workers there didn't serve me! and were just watching me and laughing at me. ALSO there was a kid peeing the pool and lifeguard was just watching him and also the pool was dirty. read more

A very nice option that came with the hotel package we booked. Unfortunately for us our two toddlers couldn't use the slides or Zipline (under 42 inch height limits)... But we still made the most of this experience. The lazy River was a huge hit for my family - Every day we visited. The water was refreshing and bathrooms were closed by. Food and drinks could be delivered to your chair ... Pretty nice touch they have here at this park. Kona Ice was a huge hit for my girls until the bees came flying by. The shuttle drivers from the hotel made us smile. We enjoyed this every day we stayed. Hopefully we get to return again. Thank you for the hospitality! Respectfully, A satisfied bonvoy member. Bryan Oklahoma City read more

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Please contact me. I have been speaking to managers and team members to try and reach someone at Paradise Springs. It is actually impossible. They will not share a phone number or an email. Gaylord management has promised to get back in touch with me. I paid for a cabana. I have no record of it. I did not receive a confirmation email. I know from past experience that confirmation order number that is my only proof of purchase. I have been trying to get this resolved for the past three weeks with no resolution. We will be visiting in two weeks I'd appreciate it if someone would contact me back read more

We've been coming here for the last few years every summer and typically get a cabana for our group. Service has always been top notch but it has gone down hill here. Waited over 3 hrs for a waiter to even acknowledge we needed service. They are just kids playing on their phone completely oblivious to the world around them, as we all were at some point but when you drop $500 on a cabana you expect to at least get some type of help. We had four adults and four kids under 6, this caused us to receive an extra 20% charge for absolute nothing. This may have been why the kid didn't want to work today knowing he was already going to receive a forced tip due to the extra fee. read more

Paradise Springs Water Park - Service charge - Water Parks Near Me - Grapevine, Texas

We booked a cabana and day passes through ResortPass.com. I personally believe that a cabana rental is the way to go when doing a pool day at a resort, because they usually take really good care of you plus extra perks, food credit ect...Not at the Gaylord Texan! The cabana rental was $350 plus taxes and fees. We got a complimentary fruit plate and a shaded structure to sit in, that's it for the price we paid! The description was inaccurate, there was no mini fridge or safe for our belongings. The service was horrible! Every single time we wanted to order something we had to go find our server, then we had to go find them again when they didn't bring our complete order. I'd understand if the place was slammed but there were literally only 2 other families in our entire section. This was also accomplished by 2 separate servers, as the first one closed us out at the end of her shift midday of our visit. Same level of service from both of them. The complimentary fruit plate sat there from the time we first arrived 1230 to almost 6pm, hot and attracting bees. The plates and cups piled high, no one taking them out of our way until after we paid our second tab. The lazy river and water park portion were very nice, we were able to enjoy ourselves despite the lack In service. read more

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Super fun water park that is part of your stay at the Gaylord Texan. I strongly suggest you get here early to get a good spot in the shade or a location near a safe. The water is refreshing and cool. The wait staff here are all pretty awesome and easy to talk to. Keep in mind you are staying at a resort and that resort prices are in full effect. Expect to pay $8.50 for a can or draft of shiner or miller. A bucket this summer is 5 beers for $38. As for other good food, the chips and salsa are great. The chicken tenders do a great job. And if you are fortunate enough to reserve a cabana the fruit platter is banging. You can pay by credit card or charge to your room as well as pay with cash. For the pools they are all nice. The kiddie area is great for kids. They have a huge water bucket and neat tubes. I really enjoy the lazy river. I have to say it's my favorite. The other main pool is also nice to just relax and chill. It also has a zip line and a 3 story tube. Overall this is a great water park. Now it's not as big as the Great Wolf Lodge that is literally across the street, but it's not as crowded and in my opinion looks to be better maintained. So if you are staying at the Gaylord Sri g the spring or summer definitely get your pass and hang out here. Oh and if you are Bonvoy Elite (white wristbands) ask for your free chips and salsa. read more

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We had the best experience with our 2 year old at Paradise Springs! Very toddler friendly and the lifeguards made us feel extra safe. They take their jobs very seriously which is so appreciated as a parent. read more

Not worth it if you have a toddler or child under 42 inches. Came here for the day for our sons third birthday since he loves water parks and slides. We go to the Fort Worth zoo splash pad weekly and he loves those slides. So we did our due diligence and called the resort and asked if our son who is 40inches would be able to ride the slides and were told repeatedly that he would be able to. We were also told that a parent could ride with the child and the park was for all ages. We did not want to come here if he was unable to participate. The toddler pool is also a joke. Very little for them to do. Don't waste your money if you have a toddler and go to the zoo splash pad or great wolf instead. Asking for a refund but was told there is no guarantee we will get one. Update: spoke to customer service and they said since the day passes are done through a third party they can't issue me a refund. I also checked our email we received and it says 40inches but the CS rep said it's 48. These people need to get their acts together. read more

Thanks to CV19, vacation was canceled. This 10 acre water park didn't disappoint. The trolly from the hotel was frequent. (Though the walk might take you 7 mins.) Grabbed our towels and reserved 6 lawn chairs under an umbrella with a cooler, the waiter filled with ice, and a safe for $20! You can somehow reserve them in advance and they are yours all day. Even if there is a rain break and you return later. The staff, minus the Kona Ice guy, was great! Way better than I expected! Both days we were promptly greeted and received our, much needed, drinks within minutes. The food was quick too! Kids hotdog was gone before I could get a pic and the chicken fingers were a hit. Go with the fries b/c their homemade chips get soggy sitting outside. The queso and chips was surprisingly good. I don't really like to stuff my face while I'm wearing my suit but that exactly what I did. White sangria carafe, Mimosa carafe and bucket of beers seem to be the way to go. (Carafs ran $18 and $30 for beer.) $300 for an atrium room that included two days of waterpark entry for 6, complimentary self park and a $50 food credit was very worth it for us! Kids 3 and under don't need a wrist band but each room comes with 6 bands. read more

Paradise Springs Water Park - Kids chicken tenders - Water Parks Near Me - Grapevine, Texas

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We rented a cabana near the kids water park and it had a ceiling fan, cooler, safe, refrigerator, tv and plenty of seating. Our server Hannah was very friendly and provided great service during our stay. Lunch time does get very busy so be sure to order your food early. I ordered the Texas Sipper (with vodka, elderflower, grapefruit, and soda) and it was not weak, it was a very good drink!! We also got the burger, chips and dips, kid's grilled cheese and chicken strips, and summer wraps. I was not a fan of the flavor of the summer wraps so I sent those back. The waterpark is pretty large with a large pool with hot tubs, small zip line, a lazy river with a good current, and the kids large water playground. They had fun events going on throught the day for families. read more

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This water park is located right by the road entrance to Gaylord. You either walk here or take a shuttle from the hotel. We were a bit nervous about taking a shuttle, but we saw the driver literally wiped down the seats everytime he dropped off guests. Similar cleaning routine is done through out the water park. We even saw the cleaning ladies wiped down the railing that separates the pools because someone had touched it, so we're very impressed with that. We intentionally stayed at Gaylord during the week to avoid big crowds. Out of the 3 pools at the water park, there were not many people at the treehouse or the lagoon. Because of the nature of the lazy river, we expected it to be more crowded & it did. We found coming early in the morning helps if you are trying to social distance. We tried scanning the QR code displayed all through the park to purchase food online, but it didn't quite work out. Looks like they're still trying to figure that out. We placed our order with the staff instead and it came out very quickly. Food was good but definitely overpriced. Kids meal comes with a rubber ducky and an apple sauce. We had a great time here and felt really safe. read more

Paradise Springs Water Park - Kids chicken strips & grilled chicken sandwich - Water Parks Near Me - Grapevine, Texas

The service and if you go early when it first starts you can get good chairs to sit at. It was an overall great time. Good food, plenty of choices to drink, the lazy river is amazing! read more

Our first time staying at the Gaylord Texan. Rented a cabana. Jessica was amazing. 10/10 will drink, eat, and swim here again. read more

Paradise Springs Water Park - Menu - Water Parks Near Me - Grapevine, Texas

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Parking is awful, not convenient, and very expensive. The staff was nice but the venue was very Meh!!! Won't visit again.

Booked this hotel as a last minute trip. Didnt really have much time to research. Didnt realize that the major pool and lazy river were off property. By off property I mean less than a few minutes drive. They do have an indoor and outdoor pool available at hotel. But this feature you have to show room key and get a wrist band to be able to get on the shuttle to and from this part. It was amazing. They have Tom's of seating and tons of shade. We were there for most of the day. So it's nice that you can come and go if you get bored. They dont have a huge selection of food offerings but what they do have is sufficient. But again bot too far to get to if you decide to leave and come back. They also have coolers placed thru out some of the chairs. You cannot bring outside food and drinks but it is still a nice feature that had cup holders. They have a lazy river, pool side basket ball, nice pool with a zip line in the water and big slide. They also have a small splash zone area for babies with a gate and sitting area at main pool and a separate huge play zone for the younger kids. They did some games i n early morning hours. They also serve a refillable mug for sodas for like 20 bucks. Worth it for families who share. I want to go back and also visit the other Gaylord hotel closer to me to check out their venue. read more

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Fun, the kids enjoyed it and they are 16 and 25. It want much to do but we went around the lazy river twice. Went down the slide, did the zipline pool and played in the pool. It was a fun family experience. Love when the family is having fun! read more

The outdoor resort is associated with the nearby Gaylord Texan Resort. We're staying at the resort and took a convenient resort bus to the water park. Key features include a lazy river, water slides, spray area, private cabanas and includes a diverse outdoor menu, ice cold drinks and beverages for the adults. Customer service is stellar! read more

Paradise Springs Water Park - Scenic view from private cabana #1 - Water Parks Near Me - Grapevine, Texas

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Went yesterday and had a blast! All ages there. Fun music and friendly staff. Everything is wiped down and sanitized. read more

This is a wonderful little park for those who are looking for a relaxing play day in the water. There's not A Lot like the massive water park but that's what we prefer. However, I feel it's ridiculously over priced when it comes to food and drinks. Water is supplied throughout the park but even so it doesn't help off set the cost of cold drinks and food lol. read more

This place was so much fun for me & family. This was our 1st visit and we absolutely love it & will be back soon.

It was okay...... we were staying at the Gaylord and was included in our stay so we took the kids on Saturday. You're not allowed to park onsite unless you rent a cabana (which there were none the day we went). You have to go to the Gaylord and take the trolly/bus over. No terrible but we had a stroller and a bunch of kids things (and so did everyone else) so it was crowded and ride over. We walked back, it's about a 15 minute walk. Not terrible. Service was good but expensive. We paid $100 for four adult drinks, a lemonade, and a water. There are water coolers stationed inside. It was very difficult to find covered seating (we went on a Saturday at 9:30), most of the covered areas are "preferred seating" which means you have to pay for it. The kids had a great time on slides and zip line. It was pretty crowded. The park isn't as big as I thought. read more

My family always enjoys the water park. Staff is always real nice. The Pina coladas make it well worth the trip.

Ok so as someone who has been coming since the very first summer it opened I think I have a different perspective. We have come every Memorial And Labor Day for the past few years. We just left and I have to say they need to make some MAJOR changes. Every summer the prices rise from the year before. The first year they opened the cabanas were like 250 and now 600???? That's insanity. The addition of the reserved seating for 75 bucks also bugs me (because I just feel nickel and dimes) but it also contradicts the point of the cabanas. What's the draw of the cabana and then? You get a good credit with the reserved seating and really nothing with the cabana. I don't get it. The pool menu also is just horrible. The first year they opened they had so many more options like sandwiches,fries,guacamole, etc....The menu HAS to change. At this point I highly doubt we will do our traditional Labor Day stay unless things really change. read more

Everyone was extremely polite and service was awesome when you are sitting by the pool in a lounge chair. Then we went to the bar/restaurant area to eat lunch at 12:30 and it was a nightmare! I had to go find someone to clear the table we had been sitting at for 10 minutes since the previous customers had left. Then I had to go ask SIX different waiters to take our order but they kept saying it was not their table. No one ever came to ask if we even wanted water to drink. I had to go to the bar to place my order. Bar tender said I would have to pick it up from the bar it would take 20 minutes. I kept looking for it but nothing ever came. I asked for him to check on my order 30 minutes later. Nothing.! I asked him again 10 minutes later. Nothing! I asked a waiter walking around to check. He never came back. One hour later NOTHING! The bartender finally looked again and it had been sitting at the opposite end of the bar the whole time. His response was sorry and that he would have to place the order in again. After about 2 hours we finally got to eat our food. They give you their rehearsed speech. "I do apologize for the inconvenience. Is there anything else I can do for you? Enjoy the rest of your stay." No feeling in what they say or how they say it. Pisses you off even more. Note to self: don't return! read more

i had the best day ever! a huge thank you Natalie and Sydney for everything. this place was awesome because of you both.