If I could give a 0 that would be more appropriate. February 25th, 2021 contract signed and 50 percent deposit required on a almost 10 thousand dollar job. Work never completed. Ryan never even showed product received. Now 11 months now later only partial repayment. My fault for believing his stories for the delays sick family, holidays, too busy to call back. Dozens of my proactive calls, texts, emails and sometimes weeks would pass without him communicating. When he did respond it was always a story and apologized and say he would pay. Now his last response was November 20th with the same. When I advised of legal action today magically he calls EXCEPT this time he threatens me. Avoid this "family business at all costs!!" RYAN the owner of Rigsby Hardwood can not be trusted. read more

Rigsby Hardwood Floors - a hand holding a receipt - Flooring Near Me - Morrison, Tennessee

We have used Rigsby service on three different occasions. We were very happy with the job they did all 3 times. Excellent work on a timely basis. We will not hesitate to recommend. read more

Our business relationship started off on the right track, but went way off by the end of the project. Ryan put in hardwoods in our bedroom and upstairs landing during a renovation. His team also repaired the areas that were affected by our renovation. His bid included the stairs once everything was completed with the renovation. I began calling him as the completion neared. His voicemail was full, I texted him (as we had corresponded that way before)--he NEVER responded...1 month passed, the 2nd month passed and he never responded. I was able to get a message to him through our builder and then Ryan called. He was VERY rude, and reacted like he was doing me a favor and he would get to me when he could. I preceded to tell him that was not our agreement and that he was a business owner that needed to do the right thing. We had paid him everything to date (+) (based on our bids that we got from floor people that we were forced to get). After six months, we hired another floor company to finish the job that we partially paid Ryan for. If I could give a negative rating I would. We have done several renovations, and have had zero problems with crews/trades during these processes...except Ryan. I would think long and hard before I hired him if you are reading this review. He was so punctual in bidding the job and picking up a check....but it stops there. Very disappointed!! Dana S read more

We had previously used this business to do our floor at our new home that we purchased this past October (2018) and at that time they did a pretty good job. I guess it was due to the fact we were converting a large family room, hallway and our bedroom from carpet to hardwood. While doing the work the people doing the job tore up the carpet in the spare bedroom on that end of the house. The owner did offer to replace the carpet or do the hardwood in that room for the cost of the labor. This left only the room we were using to sleep in as the only room in the house with carpet, but we could not do it at the same time due to the fact we had no where else to sleep with furniture everywhere from just moving in. We have recently reached out to the owner to have the final room completed so that the whole house now is wood flooring, minus the bathrooms. It took a couple of weeks for the owner to get back to us, but on 2/4/19 he finally came out and looked at what we had and gave us a quote and took the 650.00 deposit. He told us that they would be out by the end of the week or first of the next week to bring the wood, and we were having them finish the porcelain tile in our bathroom and they would start work. Well after 2 weeks and no word, not a text, call, nothing, my husband started calling the owner. He said that he had the flu and appologized and they would be out the very next week to start. Well that week went by and no call, text, nothing, so my husband started calling again. He had to BLOW his phone up to get his attention before he finally answered and promised they would be out to deliver the material on Thursday and start work on the next week, well here we are and Thursday came and no one showed and the owner never called, text, nothing, so again my husband had to blow the phone up again. NOW he says it will be tomorrow, Really? This is the worst customer service EVER! If I could have given a negative number I would have. read more

Buyer Beware. I would not recommend using Rigsby's Hardwood Floors. I hired them to refinish about 600sf and install about 2,000sf. First off, they did not show up when they said they would. I called and called and all my calls were ignored. The following day the workers showed up with absolutely no notice. Ryan still would not answer, but we did get a cryptic message that he was in the hospital for throat surgery. I call BS as he talked, acted, etc just fine a few days later. Upon install of the new floors I noticed that there was not enough wood to complete the job. Luckily, my brother was also having his floors done so I was able to take his acclimated wood until they could replace his. The job was quoted as taking about 4-5 days with working on Saturday. No one showed up for Saturday work. Overall, it took about two weeks for the job to be mostly done. I say mostly done because to this day, almost 3 months later, they will not answer my call, texts, etc to finish one small piece of rounded quarter round for my stair case. Literally about 30 seconds worth of work. I would avoid this company at all costs. Ryan will be a smooth talker and talk about how you cannot please everyone, etc. I am about the easiest person to please and they went out of their way to be difficult. He is full of it. Don't believe a word he says. Just see the other review on here. Sounds eerily familiar huh? read more