Great selection, & very knowledgeable and friendly owner. Found lots of hidden gems. Will…read moredefinitely be back!

I was in town and had to stop by once again to the Music Connection in Manchester…read more The gentleman that owns this place has virtually everything for the music lover. (Stereo components, vinyl, CDs, cassettes) You must stop by if you're in town it's definitely worth the trip.

Just leaving the store, and I have to say that I am completely blown away by the OUTSTANDING…read morecustomer service. You're treated like family the moment you walk-in. The selection is amazing, uncomparable to anything else. Audio Video Therapy makes the Best Buy next door look like the McDonald's of electronics, while setting themselves apart as a homemade burger made from a freshly slaughtered, pesticide free, free range cow of your choice, then prepared by Gordan Ramsey, whilst using ingredients flown from the 4 corners of the globe on a private jet flown by John Travolta; yeah, it's that good. This isn't a "store" it's not an "experience," it's the wet dream you never want to wake up out of. Special shout-out to Nina, ask for her assistance, she is SUPER FUNNY!

AVTherapy has been my go-to audio dealer for decades, well worth the drive from Boston. John has…read moreset me up with such high quality gear at amazing prices that I haven't found a need to buy anything for some time, but will be going back soon. He has an unimaginably deep knowledge of optimal matching of equipment for the best sound and value. Always gives great explanations of how stuff works, and no rushing me when I'm auditioning equipment. He often has access to amazing used equipment that might not be in the showroom at the time. The attention and service is way beyond any dealer in Boston area.

These guys are amazing. There systems are a little high end for my particular station, but believe…read moreme, if I could afford a premium analog system, I would go here. Someday! That said, I brought my wife's vintage but Cheap turntable here when it stopped working. They didn't judge me for my mediocre equipment or even try to sell me on something new. Instead they spent the better part of an hour troubleshooting, allowing me to watch their process, and ultimately landing on two problems. One simply required some calibration to resolve. The other issue was a dead stylus, which they had a replacement for and installed, for a reasonable price. It's worth noting that in addition to their premium audio equipment, they also stock a sizable selection of LP records, encompassing a variety of genres. Thanks Fidelis!

There are a few premier ultra high end audio stores in the Northeast…read more Fidelis is an exceptional store- able to satisfy very high price equipment (5 digits) and able to satisfy any budgets for a beginner audiophile. The store never rushes you to buy- take your time to listen to really good gear. Get good advice on how to put a system together. Most of all- ask to listen to the super expensive stuff that you won't be able to buy- and figure out what good audio reproduction can be- then build your system to emulate that.

HT&B were amazing to work with. They know their stuff and work in the right way. I'd go back to…read morethem for any of my home theater needs!

Good job done by good people. They were very punctual and knowledgeable. It is always a pleasure to…read morework with such professional people. This company is highly recommended, and I am very particular about how work is done for me.

We had this company install a car starter…read more After the car would lock it's own doors and stay running we asked for the car starter system to be removed. We were told it would be a 100 dollars to remove the faulty starting system they installed, we begrudgingly not putting up and fuss, agreed and scheduled an appointment for the removal. We dropped the truck off in their parking lot at 8:30 AM for the 9AM appointment. We called at about 10:30 to check in the truck. This is where things went bad. The owner Mike raised his voice over the phone and yelled at us for not calling to tell him the truck was in his lot and would not be able to perform the work as scheduled. I added that the truck was where it was supposed and when it was supposed to be there and to see if he could please perform the task. His response was this "you didn't tell me it was in the lot, it's not my problem and I would find someone else" and then hung up. I would not recommend this service.

First I have 2 15" sub (alpine type R) + 1000 amp for it, also 320 amp and a pair of boston…read moreacoustic. I went here the first time because my speaker was clipping and only work half the time. And I know nothing of how it work, just want a well working audio system. I never pump the volume past 80%. They said I need to replaced my speaker, so I bought a set of alpine type R (front and rear) $600+. Works good for about a year and the same thing happened. I came back asking the cause, why it kept happening and what do i need so that it'll stop breaking. They said it's probably the deck, so I bought a brand new $300 deck from them. Didn't fix anything, speaker still shit, I ended up buying another set of type R, another $600+ and that seems to fixed it at the time. And you know what happened now? Same thing happened.... I gave up, i went to another audio store, they told me that the cause is probably because the 320 amp is a two channel, so bridging it 2x brought it down to 1ohm. Of course I don't know if that is the actual cause, or if their fix will actually work, but my experience with this place (m&c) is nothing but bad.

Dropped my turntable at the store 5/27/25 with a time factor of 6 weeks to fix, fine. Now September…read moreis almost half over with no return call after 10 calls. A sign on the door states "We are temporarily closed". Sorry for the inconvenience". I live 3 hours north so they're not around the corner. I can't be the only slighted customer.

I brought my early 70's era Sansui receiver, which I know is really not "high end" but it has a lot…read moreof sentimental value to me, to NE HiFi in Oct. of 2022. The receiver had a couple of display lights that were out and I wanted to have the unit tuned up. I live in MA but have a place in Maine that is about 30 mins. from Portland so I took it there. I paid the diagnostic fee of $120 at the time I dropped it off and was told it'd be a few weeks which I was fine with. The few weeks had come and gone and I hadn't heard back, so I called and was told it hadn't been looked at yet, not a big deal. Not ready in November, not ready in December, not ready in January . . . every time I called it was like I was an annoyance to them. FINALLY "months" later I called and it was at last ready to be picked up. I got the unit back home, plugged it in and the display lights were STILL out. Are you kidding me ?!?! So I had to bring it back "again" after all that time. Not only that, but at the same time I had realized that they charged me full price for the repair, not taking into account the $120 fee that I had paid up front. Took it back for a second time for repair, this time when I got it home the display lights worked and I was also credited the additional $120 dollars that I was charged in error. Fast forward a month or so after I got it back. Display lights stopped working AGAIN (WTF??). I can tap the glass and make them come back on sometimes but its obvious that the job wasn't performed correctly. I won't be taking it back for a 3rd round, sorry guys. I hear that they're nice people and all but I got the impression that they didn't care that much about my receiver (not high end enough probably) and that they don't care that much about the service end of their business unless its really big bucks for them. Every single time I turn on my receiver and the lights go out it makes me cringe. That's why I'm writing the review now sadly.

I had several issues connecting my new soundbar to a new TV. Lee arrived within hours of contact…read moreand did a terrific job both connecting these devices and explaining how to use and optomize for my personal use. A terrific experience and I highly recommed using him for AV services! Kevin K

Just bought a pair of great speakers for a great price. Lee was wonderful to deal with…read more Would be better if they had a showroom.

One of the best systems on the planet in a great sounding room, at one time they had Magico Q7…read moremkII, Spectral DMA500SV, being fed by a dcs VivaldI Apex stack. I've heard amazing systems. This one was clear and holographic on another level. Probably could cost 300,000$ for that system today, but it made Wilson Alexia V sound like garbage TBH. They also leave you alone at Goodwins. They just let you listen as loud and long as you want even if they know you can afford it. It is true that they don't provide much customer service but people going to Goodwins gener may know more than even the staff does so I consider this a plus.

Very weird experience. Went there last Wednesday, met with sales person who could not have been…read morenicer. He thought it best to send someone to my house to look at the layout, and we agreed we would do it Saturday subject to the person's schedule. He told me he would get back to me later that day. He didn't call, so I called on Thursday, and he said he wasn't sure if the guy who was going to come over was available, but he would get back to me shortly. Well, here it is, Monday, and I am still awaiting the call. Not used to this type of poor service. Perhaps he sensed that my price point was not high end enough for them, although I never mentioned a budget and was and am prepared to pay quite a bit to get a great system. It is the simplest thing in business to communicate. They lost a good sale by dropping the ball.

A great experience; fast turnaround on diagnosis with options for going forward. Mikael's service…read moresaved me significant money.

NOTE: The store location is permanently closed!!!…read more Contact the owner directly to see if he will repair something from his home in Newton. He is working on a radio for my husband now. The email on his website is still correct.