My wife and I took a rental car all the way from San Diego, CA to Norfolk, VA. And you know what that means? Tons of bugs on the car! On our way through the auto wash, we got a good deal on the basic wash that included many quality wash options. As we were going to their free vacuuming service, one of the employees, Kenneth, noticed that all the bugs wasn't off. His exact words were "Rental or your personal vehicle, we will take care of you." I cannot be more thankful for that customer service as we got a free rerun through the wash. Gabe was also a very kind employee that made us feel welcome. I will always take my cars here! read more

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I normally get my car hand washed but the line has been very long and seeing pollen on my car weekly is becoming a huge pet peeve of mine... Not sure if you can relate, but I feel good when my car is sparkling and my tires are shining! I decided to try this automatic car wash service that is close to my home. Although it was my very first time using this business I decided to sign up for the monthly membership which includes unlimited car washes with wax, rain x and all the Bells and whistles foe the low low price of $40 a month. I figured I love having a clean car. Spring has sprung! Let me give it a shot. I already knew from the beginning that I wouldn't care for the fact that I would have to vacuum my own car after going thru the car wash machine but figured eventually I would bring my 11 year old son and have him earn his keep To my surprise this place was pretty packed BUT the line does move quickly. I get in line. Purchase my membership with attending and inch my way into the automated. We wash. I double check to ensure all my windows are closed. The next attendant guides me onto the ramp and asks me to put my car in neutral. Lights, camera and action! I see neon flashing lights and soapy suds cover my windshield. I hear thumps on and around my car and I realize it's the spinning brushes and rags hitting my car to get the dirt off. Less than 3 minutes I am out and guided by another attendant to park into a parking spot that has a vacuum and wash cloths to dry off my car I hop out and vacuum my car. Be careful. Those suckers are no joke. They will literally pick up everything so make sure that you check your car before vacuuming. Overall I did still see some dirt and weird streaks on my car that I had to work really hard to buff out.. they were so deeply embedded that I thought they might have been scratches. I think there should be more products by vacuum area such as hand sanitizer, air freshening spray, armor all for the dashboard and window spray that is of better quality. This is just my personal opinion. Unsure if I will go again during this month's membership but I will definitely not renew. I can see this an a Emergancy car wash but definitely not the quality I am accustomed to. read more

Riptide Car Wash - Norfolk - Car Wash Near Me - Norfolk, Virginia

It keeps my car clean for 2 whole weeks. Nice people and $30 dollars for everything you need to keep your car from like bugs and leaves too

I was not happy leaving here. I paid $27 for a car wash, with wheel shine. Came out to dirty streaks all over my car. Ok, then, I'll wipe it down with a towel...They tout they have all you need for a clean, shiny car...bring your own towels! Not a towel to be found!! I asked an employee 'what's up with all the clean towel bins being empty?' He replied 'our washer is broken and we'll have a shipment of rags in a few days'. Well, that does a customer no good today! Hi quality napkins would serve just as well, and you could Amazon those things and have them the next day!! I should've driven to SSS and gotten my money's worth! read more

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3 minute stay-in-car automated drive thru track wash. Touch screen kiosk offers $7, $12, $16, and $20 wash levels, each with tiered add-ons (bug prep, tire shine, rain repellent, underbody clean, wax), or get $29 monthly unlimited washes via windshield tag. Attendants are always friendly. Tipping them pre-wash helps, though a couple of dirty spots (bird droppings, tree sap) were left after my last 2 visits. They were easily wiped off after. Can't beat complimentary vacuums, pressurized air guns, floor mat cleaner machines, and microfiber cloths with spray bottles of all-purpose cleaner and glass cleaner. Hours of operation are also convenient with well-lit lot after dark. Like the $10 premium wash M-Th, 8-10a; that's 50% off normal price. Beware crowds on weekends and when the weather is nice. In these cases, attendants must police lot to shew away vacuum squatters. read more

$35 unlimited car wash a month is great. That being said, I bought it and then they were closed for a week. I tried calling and to find out when they'd open again and couldn't get anyone or even an automated message explaining. Vacuums are constantly full. It is close to the house and it does remove the pollen but once pollen season is over I'm cancelling. read more

People who work here are really friendly and prices are great. I came here specifically because they advertise the undercarriage wash. Actually surprised there aren't more places that do that around here. Free vacuum after the wash too. Clean towels to wipe your car down. All in all place was great read more

This place must have made some improvements since the first reviews. I'd gotten used to doing everything by myself with no support, so went on a Saturday night, paid for one wash and they had everything I needed to leave with a clean car, inside and out. read more

They have been charging me twice for a fastpass every month (39.99 X2) which is ridiculous! I have called, and left comments, and messages and nobody helps. There's nowhere on their website to cancel it myself. I will never recommend this place to anybody anymore. read more

Riptide Car Wash - Norfolk - Car Wash Near Me - Norfolk, Virginia

Car wash itself did a decent job. I was pleased with that aspect of it. Vacuums worked well also. But the car wash tunnel is a serious gauntlet. I'm looked at 1200$ repairs because the spinning brushes destroyed my passenger side mirror. The mirror had the Honda lane watch system built in. I'm most upset because their first question was the year of my car. 2015. So they stood on "well we go by the manufacturers date on the sticker of the car. We don't cover any damage to a car over 7 years olds" . So when I informed them my car was not made until 3/15 so when the damaged occurred on 2/13 my car is not 7 years old. From there I wad basically told to get bent by their manager. So now I will be out 500 for a deductible in the hopes my insurance company can subrogate their money back. Kind of a shame they didint offer some sort of solution, matching the deductible or even repairing it out right. I won't be returning, and I caution people to use it at your own risk. My car is well kept, I'm the only owner and this is the most damage done to it since I've owned it. All because I got lazy on a car wash. read more

The car wash made my car dirty. Wen through and the windows were dirty and had to wipe them all down. The tire cleaning was great and shining that last a few days. read more

Riptide Car Wash - Norfolk - The cleaning equipment must be dirty or something - Car Wash Near Me - Norfolk, Virginia

RIP TIDE is now "Wave" Wash and I couldn't be happier with my service! Jeff (Manager) and Constantine sis a phenomenal job with helping me. Jeff was helping a customer get his car jumped as it died in the parking spot for vacuum's and Constantine helped to make sure I was able to get my vehicle vacuumed during the peak hour of their day! I was thoroughly impressed! Thank you for working together as a team to help others have a great Saturday while maintaining the quality and importance of Customer service. Thank you! -Ria read more

This is an awesome place to get your car. I got the deluxe for $20 so someone could clean the bottom of my car - not sure if it was worth it because I still noticed some major dirt when I got out of the car wash (and I am not a car person by any means). Kids and I had fun looking at all the colors though! However, the best part was the complimentary cleaning station with cleaning sprays, microfiber rags and vacuums. There was a sign that said parking spots to vacuum and wipe down was 10 minutes on busy days. I came on a Tuesday morning and the place was fairly calm so I was able to take my time sweet time cleaning my car and it felt very relaxing. The staff was friendly and the place was clean and user friendly. Hence, even I was not initially pleased with the way my car was cleaned, the amenities and staff more than made up for it. I will certainly be coming back! read more

I enjoy coming to this car wash, due to covid they have a crew member who will select the car wash you want and collect payment and give you your receipt to limit people touching machines. There are multiple prices offered, ranging from $10-$25. You can also get a monthly unlimited car wash or "fast pass" for $49. If you wash your car three or more times a month, it would be worth getting the fast pass. What I like about the location is that they offer vacuum's, microfiber towels, window, and all-purpose cleaner; after getting the exterior cleaned, you can clean your inside. If it busy, they ask to limit your time to 10minutes while vacuuming, so depending on how much detailing you need to do, possibly try going at a less busy time. I have been to the location 3 times ranging from 10 am to 4 pm, and I have never had to wait for the vacuums or had issues with overcrowding. read more

I love this place! There's always staff available, they do an awesome job keeping everything stocked and clearing vacuums of debris, and just being awesome people in general. Complimentary cleaners and towels. Plus they have auto wash and dry floor mat cleaners, two of them! Monday through Thursday from 0800-1000 there's a manager special for the premium wash. My car always look great after the premium wash I seriously recommend it. read more

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For an automatic car wash and a do it yourself vacuuming, I would say this place is pretty good. When I visited, I selected the $25 package which covers bug removal, an alleged ceramic glaze and tire clean/shine. My car is low profile (Tesla Model 3) and the automatic wash did a decent job cleaning most of the car, but it did not remove the bugs from the bumper. When I brought this to their attention, they immediately offered to send the vehicle back through the wash. I declined and one of the guys stepped and removed every, single bug splat from my bumper by hand (clothe and cleaner). I was very impressed. This is what you call great customer service!! Thank you. read more

Fantastic service! I was washing my daughter-in-law's truck as a surprise for her and it didn't get completely clean the first time through. They saw me working on the spots that didn't come out and told me I could run it through again at no charge. They also power washed the rubber floor mats and were just extra conscientious in general. I will bring my car back for sure. read more

Best customer service, my car needed and extra clean while I was in the Norfolk and Angela made it look brand new with such a short time! Definitely my to go spot when I'm in Norfolk read more

Riptide Car Wash - Norfolk - Car Wash Near Me - Norfolk, Virginia

When buying a monthly unlimited car wash understand that out of 3 locations you'll probably experience a experience a closure at least once a week. read more

Great service and car wash. I frequently come here to get my car washed and vacuum/clean the inside of my vehicle. Definitely recommend!

Great service. Fast and easy. Just make sure you don't wait three years before your last car wash like I did. There is no drive thru car wash that will completely clean a neglected car, so don't expect that if you haven't washed your car in forever. They have free access to vacuums after washing your car and that's a plus. Best time to go is early in the morning so you don't have to worry about the 10 min time limit for the vacuums. read more

This is probably the best car wash in Hampton roads. It actually gets bird poop off your car completely. They have free vacuums, window cleaner, and rags to use. I select the $15 car wash option and it does a great job on my car. Definitely worth the money. Highly recommend. read more

Everything moved fast. My car was cleaned and the vacuums at this car wash work amazing!

Quick run through. Towels and vacuums to finish up with. It was great especially in a rush. Plus ppl were super nice. They let me know the $20 service drops to $10 before 10:00 am Mon - Thur. Yay discounts read more

They close at 7 and cleaning the tunnel at 6:30 making everybody wait to go thru. This don't make no sense. Be waiting 10 minutes now

Great car wash service with free vacuum stations. Make sure to come early in the day so you aren't rushed out.

I like it so far. Riptide has complimentary towels, cleaners, mat cleaning. Think they even have air. Staff is nice as well.I have unlimited washes and i still only go through once because car comes out clean. read more

Guy at the ticket area was nice, unfortunately the car wash didn't fully clean my car and once I was exiting, there were no vacuums available and the guy told me I could not wait for one as I was blocking the exit of the car wash. Not worth the $12 since now I have to go home and basically do it all myself, which defeats the purpose of even going. read more

Wish I could give this place zero stars. The people they have working there are extremely rude and unprofessional. I usually don't leave bad reviews, but after getting screamed at by the staff for not knowing how to enter the car wash I felt it was necessary. The business itself is unnecessarily expensive. Save yourself the hassle and just go to a regular car wash. read more

Not worth it... the people were not helpful, half fast cleaned my car. Vacuum was not efficient they didn't even lift the carpet. They seriously just ran my car through the machine and pat dried it down. Ugh so irritated read more

Free to use cleaners, vacuums, and micro fibers when you get a wash. Friendly staff and fair pricing. Highly recommend I go there once a week to wash my vehicle. My wife and I each bought the monthly club program for the u limited washes. read more

My favorite car wash! They're nice! It's clean every time I go! They have towels for you, they have carpet cleaning machines for free!

I'm angry because I wanted to cancel the membership and the number is out of order. When I went to the car wash they all acted like they were unsure of who I needed to call and got the run around. I haven't been there in 2 months and my card was charged. I looked up a 800 number but could never speak to anyone. read more

great place to get a car wash. i love the fact that there is a free vacuum, and the subscription is a plus. it can be on the pricier side though. read more

I came here because they have free vacuums with a car wash as well as tools to clean your car and a place to wash your car mats. I was cleaning the inside of my car, vacuuming, wiping, and also cleaning some spots on my fabric seats with my own product i brought from home minding my business when the associate came up to me and told me to hurry up because that's something I can do at home. Really? Ok. I was mad but I continued to clean my car and was trying to finish vacuuming so I could leave. The guy kept staring at me making me uncomfortable like I get it you want me to leave. Then he came back up to me a second time, proceeding to explain that he needs a spot because it is a busy day and that I can do what I'm doing at home. I told him that they provide tools to detail a car so I was under the impression that that's what this area is for, I paid for my wash just like everyone else and didn't know I was doing something wrong. He tells me there is a 10 minute limit and I exceeded the limit. I told him I had no idea that there was a limit and if I knew that I would've respected it. We went back and forth and none of it was positive. I asked to speak to a manager and he told me one was there but that he couldn't get them because he couldn't leave the lot. I asked for a number to call instead and he said he didn't have one. Terrible experience. I get to choose where I can spend my money and no one is entitled to it. I won't be returning. Learn some customer service skills. read more

In Norfolk for the weekend and spoke with Clay about options for a cheap car wash! Great customer service and a great wash came from this company. Very impressed and would love to come back the next time I'm in Norfolk! read more

Excellent carwash excellent equipment. Service is 5 star. Knowledge about the product and chemical application is phenomenal. The sonny's buff and dry is a excellent exclamation point on the hammerhead special. Manager harry is very knowledgeable about the wash process and customer service is there. Number one in tidewater area solid read more

Amazing service , very helpful and friendly crew. Going back soon. Very affordable as well.

Came in today for a car wash. It was a busy Saturday morning the line was long. Once I got out the car wash all the vacuums were occupied. There was no room to wait due to all the people behind me trying to get in a space too. I have left and came back a few hours later to see if there was any spaces available. There was. The gate thing was up (mind you it was up all day) and I have drove in to vacuum out my car. I was approached by some man in a cowboy hat asking how my car wash was and did I enjoy it. He obviously just saw me pull in. I then replied with you need to see my receipt? and he said "Actually yeah." grabbed my receipt and proceeded to say "it was a pretty busy morning huh?" and I replied it was. They way I was approached by this young man wasn't a way you approach someone. He could've nicely told me that he saw me pull in w/o getting a wash instead of trying to catch me in a lie. Riptide car wash has lost my services and I will not be returning. Karen out. read more

You can't go wrong with this place. Free vacuums, Mat cleaners and towels for your car. Amazing. Just got a membership and I am so pleased!!! My car looks so fresh and clean all the time! read more