IS GO CARWASH LIABLE FOR CAR DAMAMGES!?
If I could give it a 0 star I would...
We purchased the RIO Carwash Unlimited package a few years ago for both of our vehicles. On Aug 11th 2022, RIO Carwash was acquired by Go Carwash and we decided to continue our membership and switch over to
Go Carwash....WHAT A BIG MISTAKE!! As of today, July 10th 2023 we canceled both memberships on our vehicles due to expensive, $1188.72 , damage to our front passenger dumper on our 2021 Toyota Avolan and that isn't including the rental car cost for the next 5 to seven days to repair the damage.
After noticing damage to our Toyota Avolans front dumper, we went into to speak with the manager of Go Carwash at 1108 Lynnhaven Pkwy, Virginia Beach, VA 23452.... she filed a claim for these damages on July 7, 2023 and was told corporate would contact us within 72 hours...we'll today, we received a call from the male assistant manager at Go Carwash and was told that our claim was denied by corporate because we couldn't establish that their equipment damaged our vehicle. We explained to them that we felt our vehicle move and a loud noise was heard when the tire shine application roller came in contact with our car...so, we asked the male assistant manager if he could watch our vehicle from inside their carwash as the tire shine application roller engaged and he agreed to....he actually watched our vehicle from start to finish. As the tire shine application roller engaged, our whole vehicle moved and a loud noise was heard once more...as my husband sat in the passenger seat, I was looking at the assistant male manager and the expression on his face and eyes said it all!! He immediately left the inside of the carwash as my vehicle was still in the stall. By the time I pulled out and parked my car, the male assistant manager was on his cell and talking to the female manager next to him at the same time. After the manager got off of his phone, he said he didn't see the equipment do any damage to our car and corporate made their final decision and that they weren't responsible; however, in the same breath he said that Go Carwash wasn't liable for any type of damage to any cars....so why was a claim filed in the first place by management on July 7th 2023 when I noticed them of the damage in the first place!?
I decided to go through the carwash one more time today after having the conversation with this male assistant manager but I asked the gentleman at the control panel prior to going into the carwash stall to turn off the tire shine application...GUESS WHAT, YEP MY CAR DIDN'T MOVE ONE BIT NOR WAS THERE A LOUD NOISE WHEN I GOT TO THE TIRE SHINE APPLICATION ROLLER...WANT TO KNOW WHY? PERHAPS IT'S BECAUSE THE TIRE SHINE APPLICATION ROLLER WASN'T ON!? read more