I'm not giving one star because I saw how much effort the manager (chef/owner) put into making all customers happy despite the many miscommunications that occurred during our dinner.
The billing experience at the end was a major disaster for this rating.
The two servers seemed unprofessional and frequently deferred to the manager for any questions, often standing around waiting for him instead of attending to other tables.
We initially intended to order two soups of the day, two main dishes, one drink, and possibly a dessert. The server mentioned that the soup portions were pretty big. I asked if we could share one soup and get an extra bowl. She responded affirmatively before I finished my question, so I assumed it wouldn't be an issue. I also asked if they provided tap water when I ordered a drink. She said no, they only offered still or sparkling water for a charge.
When the manager brought the soup without an extra bowl, I asked about it. He immediately responded that they didn't have that. He would bring one if they have. He asked if I believe that. He was doing his best to make us happy. However, he did bring us an extra soup bowl within 1-2 minutes..., and also offered tap water..., which was the same as provided to other tables.
We had the seafood pasta and truffle veal fillet. Both dishes were comforting but slightly too salty and not mixed evenly.
Restaurant was cozy atmosphere with painting on the wall. It was crowded before and after our meals, guests around us all ordered different meals, indicating most of the dishes should be good.
We were ready to order dessert. I asked if the tiramisu was pre-made, and if the powder could be omitted. I asked if the powder contained cocoa or chocolate. The server took 5-7 minutes to check and came back without an answer. He finally told me it contained cocoa and asked if that was okay. I said no, I didn't need the dessert then. He then told me they could make it without the powder as it wasn't pre-made...
Nevertheless, it came with chocolate syrup all over the plate. The server told me it was just decoration...
I doubted if I made myself clear or if he lacked common sense.
The manager brought me a new tiramisu without any cocoa, saying that dessert was on the house. Obviously, that tiramisu was much smaller than the previous one and the one I saw at the table next to us. He also offered me an espresso. I didn't need it but appreciated his effort to make guests happy.
Finally, the billing issue: the bill was 681 DKK, and I used Apple Pay. The machine showed 707.49 DKK. When I questioned this, the manager quickly processed the payment and handed me a receipt showing 681 DKK. However, 707.49 DKK was charged to my card.
After a long wait, the manager explained that the additional amount was tax, though 25% tax was already included in the 681 DKK. I asked if I could see what was posted on their machine. I just wanted to clarify to ensure there was no extra charge from my bank or fraud from their system. He insisted it was the tax and finally agreed to show me on the computer. It was 707.49 DKK on their record! I asked if I could have another copy of a receipt showing that amount. He said no, everything is legal, and offered to pay me the 26 DKK difference (most likely in cash), or he could call the police. He kept complaining that I was pressuring him, not understanding that he was pressuring me by saying that and threatening to call the police.
I've never seen a receipt that wasn't allowed to list all the details and end with the correct amount.
He even yelled, "Please never call again."
When I asked the server for my jacket, he was still like, "What do you want?!"
Some people don't even read the receipt or care about the allergies.
I guess I was just having bad luck to experience three mistakes in one dinner, but their communication and management system definitely caused all these issues.
In conclusion, while the manager's efforts to resolve issues were apparent, the unprofessional behavior of the servers and the confusing, stressful billing process significantly marred the dining experience. read more