Wow!! Dr. Callaway - I was and still am impressed. Her service from beginning to end was above and…read morebeyond. Why aren't all my doctors this way?? Why?? Her location can be a bit confusing. The sign shows a different set of numbers but she's literally to the right of them so don't be alarmed where the gps takes you! Her front desk staff was so helpful! I mean gave me a full run down of what to expect for pricing cause she was out of network. That's the only downfall - she's out of network! But the quality of care is unmatched. I saw the reviews some said they had bad experiences and some said it was awesome like mine. I will say she takes Medicaid so most of her patience are probably not educated in their health and well being like some of us others. This may cause her to share more information or "instruction" causing an eyebrow raise. At first I was like why is she telling me all this like I'm a child? (Again first impression). Then I took a step back and realized, a lot of women have no clue of their Health or the system and she does! She's the expert so I listened closely. She addressed all my concerns and actually had real reasons and conclusions to some of the issues I did not receive resolution from from previous western doctors. I'm satisfied and will be going to her again!

Absolutely top notch engaged care. Hard to find a doc like this now that will take their time with…read moreyou, ask insightful questions, and take an investigative approach to care. I came to her presenting fertility issues, and now I have 2 kids and one on the way to show for it. The doctor is a direct/straight shooter and honestly that approach served me very well.

I originally booked my appointment approximately two weeks in advance. However, when I later…read morechecked the system, I noticed that my appointment had been moved one week later without my knowledge or consent. I did not call your office to request any change, nor did I receive any confirmation email or phone call regarding this rescheduling. When I contacted your office to ask about this issue, I was told that the change was made at the patient's request, which is incorrect. I clearly stated that I did not request any change and asked how my appointment could be moved without my authorization or notification. Despite this, I was informed that nothing could be done, even though the mistake was not mine. I then politely requested that the staff check with the doctor to see if I could come at any time on my original appointment date, as I am flexible. I was told that the staff member would check with the doctor and call me back. Unfortunately, I never received a call. When I followed up later the same day, I was told that the staff member was still "in a meeting with the provider." When I called again several hours later, I was told to hold, and then informed that she "did not mean to call" me at all. This response was extremely dismissive and disrespectful. As of now, I am still waiting for a callback. The lack of communication, accountability, and basic courtesy from the front desk staff has been very disappointing. This situation reflects very poorly on your office's patient service standards. I hope this matter can be reviewed seriously and corrected as soon as possible. I would appreciate confirmation of my appointment status and an explanation of how this situation occurred.

I became a new patient couple of months ago after my Dr. retired and today my daughter went to Dr…read more Moore's office. I highly recommend this office. Dr. Moore is very professional, to the point, and very kind. YS

I can't express how friendly Dr. Haley and his staff are. All the ladies here are very personable…read moreand make you feel welcomed. Dr. Haley really takes his time with you and addresses any and all questions you may have, even if you feel they may be stupid questions. The office is very clean, even now during COVID restrictions they maintain the cleanliness an office should have. I would and have recommended anyone to visit his office.

I went there for the first time last Friday for my annual and so far so good! I liked Dr. Bennett a…read morelot, she was very nice, gave me great advice and listened to my concerns with patience. Her nurse was also very nice and friendly, I'll definitely be back.

There is a mix of great and not so great about this Clinic. Front desk is friendly and the nurses…read moreand doctors I interacted with were gentle and kind. I'm deducting stars for some shadier billing practices. Examples: reception - I repeat RECEPTION - will have you pee in a cup before seeing your doctor, and without explanation. Apparently it is procedure to test ALL women for pregnancies, which sets the tone of how must they trust your knowledge about your own body, and how they will listen to you. To top it off, you will get billed for it. And in that vein of billing, they will bill you for time waiting to see your doctor, not just time with your doctor. I was moved from the first waiting room, to a second waiting room, where I was left sitting for over 30 minutes. That time was included in my final bill as time with my physician, which is no small fee. So prepare your wallet accordingly!

I got a letter today from Dr. R stating she will no longer be working for the practice. My hubby…read moretalked to her personally last week and she's going to work for a college doing research and will no longer be a medical doctor. I can't tell you how extremely upsetting this is, especially after the 5 year search I had finally completed when I found her. Decatur needs more docs of her magnitude. If anyone knows of a comparable doctor, please let me know! :(

Much like Courtney, I have to sing the praises of Dr. Rabinovitz…read more Having been a patient of a former PA at this practice, I was disheartened when I called one day and found out she was no longer working there. I contemplated looking for a new PCP, but the receptionist told me I could schedule my appointment with the new physician, Dr. Rabinovitz. Apprehensively, I agreed to it. I am so glad I did. Dr. Rabinovitz is the most attentive medial professional I have ever dealt with (and I have dealt with quite a few). She asks thoughtful questions, and takes time to listen to your questions and concerns. She remembers who I am and bits about my life. Even though I am usually rather freaked out and squeamish when I'm in an exam room, there is always at least a little laughter with Dr. R. I've had experiences where I've left a doctor's appointment feeling embarrassed and almost stupid to a degree, but this hasn't been the case since becoming a patient of Dr. Rabinovitz. I cannot recommend her enough to anyone looking for a personable, knowledgeable, physician, then this is the doctor for you.

They definitely listen and care which is so rare these days…read more Easy to make an appointment. Very happy!

I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?