Always a long ahh line for the pharmacy and take about 10-15 min per patient. Never fails any time I have to pick up medication. Always have 2 registers open and all the pharmacy techs standing around. Shouldn't take that long to pick up a prescription even if we have to pay. Always helping unprepared individuals. Waste of time ! read more

I recently visited the Ride Aid store located on 3225 Panama Lane and I must say, I was disappointed with the customer service I received. I was proceeding to get my medication at Ride Aid they didn't want to service me because I with Kaiser's medication. I had to show them the UFCW card (Unions and Food Employers Benefit Fund) to prove to them that I can in fact get my medication from there. As they were getting my medication they just kept rolling there eyes at me for proving them wrong. I have gotten my medication multiple times from there and this was the worst experience I have gotten. I don't know if the worker was new. If so I would get why they were confused. Overall, my experience at this Ride Aid store was not great today. The lack of professionalism, disinterested attitudes, and poor customer service left a negative impression but I hope they have a better day tomorrow. read more

Why is everything such a challenge!! Wait on hold for 10 minutes to talk to someone in the Pharmacy to tell you they can't provide you any information because the Pharmacist is on a break. Go there and wait in line for 20 minutes and still can't get any information. I've called 6 times in the last 2 days and CAN NOT GET ANYWHERE!!!! read more

Update: We're now using the Mt Vernon location. Have been for 2 years. They're much better than other location. There have been some issues, but nothing like before. The worst issues are running out of meds upon occasion. That's hard because you should never cold turkey anything, even mild meds. In those cases, I just transferred to Costco. read more

Customer service at drive thru window sucks, always rude like it's a bother that they have to do their job.

This Rite Aid, on the Southeast corner of Panama Lane & Wible Rd (next to the Cruz Thru Car Wash is very conveniently located with easy access on and off the 99 Freeway. I have had occasion to shop here a number of times while visiting a friend who lived in the area. Rite Aid is probably best known for the ice cream, which it has served ever since it acquired the Thrifty Drug Store chain in 1996. It may not give Moo Creamery or Dewars ice cream a run for their money, but it makes a VERY respectable showing against ice cream bought by the half gallon at grocery stores. I have a little 6 year old friend who swears by Rite Aid ice cream as being one of his favorite things. Rite Aid is also know for its pharmacy, and for the wide variety of over the counter medications it sells at reasonable prices. What you may not know is that this Rite Aid has a drive through pharmacy. Yes, you can now drop off and pick up prescriptions without having to get out of your car which can be pretty handy indeed if you have a sick kid in the car with you. Rite Aid also carries a wide variety of bath and beauty items, everything from shampoo to toothpaste, body lotions of all types. Their selection of cosmetics is excellent and they always seem to be running some kind of sale or discount on one brand or another. You can purchase food items, especially snack foods, and they even have a decent selection of liquor. There are a wide variety of beverages in the refrigerated cases so come check them out. They take credit cards but there is even a Kern Schools Federal Credit Union ATM inside the store by the photo area in case you need cash. My mom and I last visited this store just before Christmas in search of some adorable little Christmas theme decorated boxes that were on super clearance. We hit several Rite Aid locations, collecting several at each, and this was definitely the nicest one we visited that day. It was very clean, well stocked, well merchandised, and very clean. The employees were all helpful and still smiling in spite of a pre-Christmas rush. The parking lot was also clean and we women felt very safe here. Tip Top. read more

Appearance wise this Rite Aid is superior to many other branded stores. Pricewise about the same or just a little higher depending on the day. The employees at this store are friendly and helpful. read more

Of course you can't go wrong with Rite Aid ice cream it's always the best in town, but they have a big problem with discarding the labels or what they have actually available, when there's about 16 flavors there I'm guessing to offer, the visit we did today it was about seven or eight flavors available, when flavors are out shouldn't flavors that are still available be displayed only...that's how a consistent employee gets it done, along with good management. This store failed on both ends, the cashier that helped us looked tired and lazy, and there was only one other cashier at the check stand. This store blows ass!! read more

I enjoy coming to my local rite aid, always easy to go in and pick up everything I need to minor over the counter items to my prescriptions. Never have I had any issues with any of the staff or getting what I need or looking for read more

My wife and I frequent this location often as we live in the neighborhood. The staff is pleasant and the out of stocks are in better shape than other locations in town. I am still giving this particular store only 3 stars because the pharmacy is below average in almost every category. It's not uncommon to run out of gas before they finish helping you through the drive thru service. The staff inside the pharmacy sometimes act like its your fault Obama was elected and plenti points are about as useful as Watering your lawn on a rainy day. This is an addendum that occurred on 6/20 in the late afternoon. I just had surgery on my ankle and am prescribed pain killers. While I am resting at home my wife took the prescription to our Rite Aid on Panama. They told her it would be an hour so she decided to wait in store. She knows how much pain I am in and is determined to to make sure she comes home with it. The entire hour ends and she returns to the counter. They say the medication is almost complete so she gives it a few more minutes. Soon after they call my wife up to the booth and explain to her that they do not have the prescription in stock and the earliest they could have it in was in 2 days. My wife is upset at this point because it took them an entire hour of our time just to find out the prescription is out of stock and they have your cell phone numbers on file. They could have called immediately once they learned of the outage. Then they had the nerve to tell her it is almost complete and to hang on a few more minutes. My wife informed the tech that she needs the prescription back to take it elsewhere this evening because I am at home post surgery and in pain. They denied her request for ten minutes until finally they tossed the script on the counter in a rude and immature fashion and walked away. As you can tell from my review above this pharmacy can be slow at time, but we could get over that. I will never in the history of ever allow anyone in my family to deal with this crew again. This is just not just bad service, but sheer hatred for the customer. read more

I have never had any issues at any of the Rite Aid locations, I ran out of my prescriptions but was in Porterville taking care of my sister who had surgery all I had to do was explain my situation and they transferred my refill to the Porterville store with no issues. read more

I received a call from the pharmacy manager who apologized for the miscommunication. He offered to provide me a receipt for the two health items I purchased so I could move forward with a claim to my health spending account. I was not able to go back until the following weekend and got an opportunity to speak with Joy who assisted me with the receipt. She is quite pleasant in person and I appreciated her help with the matter. After complaining, the company took quick action to remedy my issue by having a manager contact me with an alternative solution. Pretty good customer service after the fact. read more

So I went into rite aid to have a prescription filled. As I pulled in they informed me that my name was in the system and that my prescription would be ready in an hour. As I returned back to rite aid a little over an hour later I was informed that they did not have my insurance information and my prescription was not filled basically saying that they hadn't touched it since we left. Note In the hour of waiting i did NOT receive one phone call to inform me of this! As I provided them with my insurance info and card they told me They couldn't do anything for me with that information! Ugh ok! I then returned with more info insurance info than I ever needed at a pharmacy to only be turned away bc their pharmacist left and she wouldn't take the prescription. I'll never go to refer anyone to this location ever again. Not only that but their customer service was horrible! They were extremely rude throughout the whole process! read more

If you ever need to take a dump I highly recommend the bathroom here smells great and has toilet paper