This pharmacy used to provide excellent customer service, which is why this experience was so…read moredisappointing. Something seems to have changed over time. The level of care, professionalism, and customer focus is not what it once was. In particular, my interactions with one of the female pharmacists have felt dismissive and unnecessarily rude. Soo (her name is Sue or Soo) the receptionist or technician seemed to have told the wrong story ....Rather than listening and trying to understand customer concerns, it often feels like explanations and excuses are given before fully hearing the issue. The communication can come across as condescending rather than helpful. I've always associated Valley with strong patient care and customer service, so this was not the experience I expected. I hope leadership takes this feedback seriously because experiences like this can easily discourage patients from returning

It's a small pharmacy located inside The Valley Hospital with limited hours (closes at 5:30 pm)…read more Drove out here to pick up a specialty item for a family member. If you're looking for Miaderm, you can pick up a tube here. Pricey at $39 but well worth it for what it does. Helpful that there is a Pharmacist on site.

It's reassuring to know there is a local pharmacy that genuinely values customer care and community…read moreservice. The staff is very warm and welcoming. They also take the time to build meaningful relationships with their customers, offering individualized attention, medication guidance, and compassionate support.

This is first rate customer service in a small town. Greg the pharmacist knows you and is concerned…read morefor your well being. His staff is very attentive and friendly.. This is how a pharmacy should be not the big box stores Highly recommend supporting our local private businesses!!!!

I love walking around this store, my prescription is always done before I'm done shopping. I feel…read moregood supporting a small family business but honestly they're just great at what they do. I also like getting a text when my prescription is ready and one on my birthday too:)

I used to go to the big name pharmacies thinking smaller neighborhood pharmacies wouldn't have as…read moremuch access to what I need for prescriptions. I was so wrong. On New Year's Eve I had bronchitis it was 5 minutes after Franklyn Pharmacy had closed. But when I called, the pharmacist picked up. He said he would stay open until I could get there to pick up my prescription. You find big brand pharmacies doing that. I have a prescription for migraines that warehouses often run out of. They always track it down for me. I bought an elbow brace there and then wanted one for my other elbow. They had it in the store the next day. Because they are smaller, they make their own purchasing decisions. They don't have to go through layers of red tape or through corporate to get things in. The people that work there are friendly, know me by name, but respect my privacy. Whenever I call, a person picks up, not an automated voice mail system. They also have a pretty good greeting card selection so it's a good place to go when you need to pick out a card for occasions. Plenty of free parking in their parking lot. Really glad I switched to Franklyn Pharmacy, only wish I'd done it sooner.

Parking is such a disaster - if you are going to have a dumpster take up multiple parking spots. I…read morewould think you would make an effort to clear out the snow from the other spots. Also need to enforce the rules on commuter and restaurant parking. In addition, having only one staff member on the floor on register is completely insufficient. I felt so bad for the one Employee last night who had to man the issues with the self check out as well as on register. The CVS is so badly managed and I know it's difficult with the kids in town, abusing the staff and the store and the patrons outside however, better management needs to be introduced.

ATTN!! HOLLY the pharmacist in CVS TODAY is Awful!!…read more Demeaning, placing shame and blame. Not a way any customer should be spoken to. Our family has worked with CVS for the better part of 15 years. We have have had the opportunity to get to know Kristen and Sandra as well as the male pharmacist (I am forgetting his name) intimately. Each of them warm hearted, empathetic, patient and understanding. HOLLY, on the other hand - aggressive when speaking, interrupts, says she will hang up. While I was extremely frustrated closer to the end of the conversation, it was warranted as I listened to her explanation of the process, I had CLEARLY ASKED if she could then listen to my question and concerns without being interrupted. She continued to interrupt me. Then spoke assertively which then spun me into raising my voice. She threatened to hang up on me. In fact put me on speakerphone, using her associate's names against me. Horrible. I am left with disappointment and disgust. Horrible bedside manner. ***IF we did not need to change pharmacies due to insurance reasons, I can ASSURE CVS that I would be moving pharmacies regrettable IMMEDIATELY. I hope for the sake of Westwood CVS' customers needs, that she is a temporary pharmacists covering for the head pharmacist who is hopefully on a well deserved vacation.

I have been using Lewis Drugs for 40 years. They care about their customers. They have questioned…read moredoctors to make sure my medicines are compatible.

PROS: This place is organized and clean unlike many ma and pa drug stores. The staff is very nice…read moreand the prices are at par with what they should be CONS: There's only paid street parking OVERALL: definitely a place to check out especially cause they have a lot of toys for the kids

After a prescription was not filled at one location, I came here. It was the Friday before Memorial…read moreDay, and they were really busy, but everyone worked quickly and with courtesy. The location is a bit strange: the pharmacy is on the second floor of the supermarket (and next to the liquor store). In any event, they went out of their way to fill my prescription, which needed to be called in and corrected. Thank you all!

I stopped by Stop & Shop to pick up a few things. it is super convenient to where I am staying so…read morethat is handy. I picked up a few non-essentials in addition to some sushi rolls which were good, very fresh.

This pharmacy used to be so nice- and a great alternative to CVS- when it was Rite Aid but there's…read morean appreciable shift to corporate Big Walgreens now. if everything is fine with your prescription it might be ok, but be ready for unhelpful/ somewhat unfriendly pharmacy staff and management if you need any help.

This place is a lifesaver when you need something quickly and don't have time to wait for an online…read moreorder.