The employees are always helpful. Mark at the contractors desk and June on the floor are both very…read morehelpful. They help you by giving you directions or showing you right where you need to go.

Do not bother ordering a window from here. After 18 years of visiting Koopman's this is the worst…read moreexperience, I have ever hade I have ever had. I ordered an Anderson window in July and while there, was told that I would be able to pick it up in 3 weeks in their Whitinsville location. I was also told that they would call me when it was in. Three weeks later, I called Koopman's and was told it wasn't in but is expected in early August. In August, I called them again and left messages, but no one called me back. I called again and contacted the service desk who took a message for me. Then I got a callback from the window sales rep who said my window is in Sutton. Did I want to go pick it up there? No - I wanted it delivered to Whitinsville as this is much closer. He said he would be on vacation the next day but would call me by the end of the day. Well that never happened. On Saturday I drove to Whitinsville and handed them my sales slip and the kid comes out and tells me no my window isn't here. I parked and went into the store to talk to Customer Service. While I am there telling them how unhappy I am with this experience, the kid comes up to me and says he found my order. I drive my car up and they shove the window into my car. The contractor installs the window but there is NO SCREEN! Gee think I want to open the window? Either it doesn't come with a screen and in that case I would have expected the salesman to TELL ME that and ask if I want it added to my original order OR the screen is in a box at one of the Koppman locations with my order number on it and never given to me. I have called and left messages - Monday the window sale rep is out of office and I'm waiting for my call back... like that isn't going to happen so I will be driving to the location to find out whether a screen comes with the window and I didn't get it or if it has to be ordered. If I have to order it - well off to HOME DEPOT I go..... They lost my kitchen remodel that I have planned... I would rather order from ANYONE but this place... so disappointed and disgusted. No one has this amount of time to chase a business to return calls and get an update on their order.

We wanted to replace our older glass shower door and received three quotes from local suppliers…read more Pioneer Glass was prompt, patient and professional. They provided a schematic of how the door would look, and an easy to understand and competitively priced project proposal. The proposal also detailed several options we were considering, including 1/2" glass. We opted to move forward with Pioneer, they estimated it would take approximately three weeks to order our custom door. Just under three weeks later, our door arrived and was installed a few days later. There were no issues, the measurements were correct, door looked great and worked perfectly and swings easily, all 90 pounds of glass. And the 1/2" glass gives the shower a high-end look and feel. We'd be delighted to work with them again on our next glass related project.

I'm the Building Chair for a non-profit, we needed a number of large three section windows…read morereplaced. The maintenance supervisor for the facility had been soliciting replacement prices for awhile, nothing affordable came in. He mentioned to me the need to replace several windows, I suggested Pioneer. They came in measured and had a more than competitive price in hand within a couple of days. Quoted an accurate lead time and delivered and installed on time. The windows are beautiful, the price was more than fair, and the installation was completed without a hitch. Jake and the crew at Pioneer are a great team, and do exactly what they promise.

I love this furniture store. This is the 2nd time going back in the last 2 years, and each time I…read morefound the staff extremely warm, welcoming, and helpful. No high pressure here at all. They allow you the time to browse the store at your leisure. The value is top notch as we purchased Lazy Boy furniture for a great price! The delivery crew is awesome and hardworking, always going the extra mile to please the customer. I highly recommend Sundeen for your furniture needs! It's all family owned as well, always great to support a nice local business.

I love this little gem of a store. It is a great find, and we have purchased multiple items: a…read morekitchen pub-style dining table and chairs, a kitchen island, a couch, chairs, a coffee table, etc. However, our experience has been soured; the salespeople always promote the added extras, the protection plans; we snickered at this, but in the end, with all the promise of unicorns, rainbows, and coverage we would have, we went for it. Unfortunately, about 6, maybe 7 months ago, we noticed a stain on the couch, so we called, and at the advice, we did nothing; we didn't want to make it worse. The insurance company we dealt with was the worst; we would call and send them pictures by email, but nothing. At first, Sundeen wanted to avoid getting involved, but after some conversations, they agreed to reach out and intervene with the insurance company. To shorten a very, very long lousy experience story, we ended up with no help, no cleaning, no replacement, nothing. We now have a dried-on stain, and we're looking for a new couch; not at Sundeen, we're looking elsewhere now. It would have just been cleaned out if we had just attempted to clean it when fresh. We tried to do the right thing and not touch and got burnt. Sundeen has lost a loyal customer over this; by all means, buy their furniture, but do not fall for the sales pitch on the protective coating and insurance. We were high and dry by both Sundeen and the insurance company. Bad form, Sundeen, bad form.

I cannot stress enough, how amazing the store is... There are thousands of possibilities of…read morecurtains to choose from. Not to mention, Kathy, Sue, and Patty possess some amazing customer service skills, and our super Duper helpful when it comes to suggestions... You guys are extremely appreciated!!!!

Went to Curtain Factory Outlet this morning with a picture of my bedroom curtains and was hoping to…read morematch it up with similar colors for my small bathroom window, I had shopped here years ago and forgot about it. I'm so happy I checked to see they are still in business. The customer service was out standing. One of the associates showed me two possible choices to match my drapes and both were spot on and I had a difficult time deciding which one to purchase. The selection was great and you can't beat the prices. I will be back!!

This is a great family run place to go get your Christmas tree. We went on a late afternoon on a…read moreFriday and it was free from crowds. The property is beautiful and it is a nice walk around while hunting for what you want. The gift barn was nice, and the prices for the tree, an ornament and some other greenery decorations was fair. We will definitely go back next year. The family that runs it was very helpful and nice.

Picturesque, great smells, free cocoa/cider, wreaths and other chick stuff, a tent selling pulled…read morepork, drinks and chips, and tractor rides. Trees were a fair price but the other reviewer is right - this is not the place to go if you're set on cutting your own tree and you want a nice full one. Though such trees are available, pre-cut.

The owners are always very welcoming and helpful. This is a small nursery in Upton. The prices…read moreare great and I have always had great luck with the plants. Additionally, they are sure to have some artistic items for your garden. It is a great place to order loam and mulch from as well.

This place makes some of the most beautiful Ceramics I've ever seen. I always seem to find products…read morethey've made on the Cape. The quality is outstanding and I have bought lovely pieces that last for years and tears. They are a fantastic company.

From the owner: August Ceramics produces hand-made ceramics for the gift-ware market.read more

Just stopped into this store for the first time today, They have a huge range of country home décor…read morefrom signs, lanterns, and tables. A great place to stop in and look around to add to your home look.