Great experience, clean, relaxed and front desk staff welcoming and friendly. Also nice to choose…read morethe music.

There is quite a bit to say about Floathouse. I first encountered them and the idea of self…read moredeprivation tanks when my job, at the time was doing a promotion with them. I bought a packaged and tried it out. Being nervous due to claustrophobia, I spoke with one of the staff members at Floathouse and they told me everything I needed to know. You float nude. I didn't know whether you wore a bathing suit or not, but turns out you don't have to. It's a very freeing experience and I found myself feeling nothing. In a good way! There really is no way to explain it besides having you try it out yourself. It's a very calm and zen atmosphere right when you step through the Floathouse doors. I wasn't able to to do it my first time. I had little moments when I was able to feel nothing and relax but over a couple times of floating, I was able to really relax. Check it out! The facilities are super clean and you'll find yourself wanting to float and float and float.

Spa robes were luxurious, I felt welcomed and relaxed arriving early. Able to sit with tea in the…read morelounge before service. I got a massage with facial Bliss package. Service was great, however, I felt pushed to buy products after which was a big turn off. I was told about it on the table during facial, then again when walking to the change room, then again as I was changing the woman came back and told me more about it and they would be on the counter. I was interested at first, but after feeling really like I had no option, I was out of the sale. I don't like that. I absolutely have an option. I loved the products and the woman was kind, knowledgeable definitely, we chatted a lot during services, but I do not like feeling like I am without option to go without if I choose. It felt like I was obligated or something. I told the front desk it's more than I wanted to pay and I will pass now.

Awful place - they took a reservation then claimed they couldn't find it and then told me they were…read morecharging me because I didn't cancel in time. Unorganized. Totally unprofessional. DO NOT GO.

Wow!!!' Mind blown! Not only is this stellar addition to beautiful Victoria a great offering to…read moreclients like me, it's a wonderful experience. Sit back, gentle reader, and let me explain: --friendly, engaging staff --beautiful design throughput --thoughtful attention to detail (salt scrub!!!!) --lots of choices for soaking, relaxing or sauna-ing --complimentary tea that was delicious --lush towels and robes --beautiful, minimal gardens--the hummingbirds liked it in early June --lots of staff care-taking the facilities --pretty library / lounge / cafe on the main level I'm glad I had an 8 am appointment--it was quiet and peaceful. An hour into my appointment, the noise level picked up, even in the "soft voices" areas. The silent sauna remained silent, which I appreciated. I get why groups of people want to talk so they can all hear and engage in the conversation, but the staff didn't remind them of low noise levels (at least not that I could discern). I wonder if the staff know how to compassionately hold that boundary. If not, such boundaries don't work (and they didn't hold as more people joined the space). It was fairly easy finding quiet pockets on the deck but even the "shelter" zone couldn't mute the "f-me!" Shout from the man who submerged himself into the cold tub. Pity. I'll go back and strive for an early time again--that first hour was amazing when it was quiet and subdued. More of that, please.

This place dials up the relaxation to the max! This was a…read moredefinite highlight of a visit to Victoria. This repurposed 1940s barge is permanently moored in the inner harbor so you get amazing views of the seaplanes taking off and landing as you relax on the top deck. All the sauna, hot pools and cold plunge are on the top deck which also has a park like feel with some trees and shrubbery. The bottom deck is has the relaxation lounge where you can relax on big comfy couches, drink some tea or snack and take in the views from the huge harbor facing window. Two of the dry saunas are designated to be completely silent which I prefer. It is coed so bring your swim wear and some flip flops or slides. No phones are allowed on the top deck so no cool photos of the actual relaxation top deck area! Each session runs 3 hours which is just enough time to get in a couple of good sauna and cold plunge contrast therapy runs. Great place to de-stress!

My mobile (on-site) spa experience I was on a business trip…read morein Victoria. After the flight my back was killing me so I search online and found Spa Smart Victoria. Ordered 90min. deep tissue massage at my hotel room. After the massage I fell asleep and next day was flying.

I would definitely visit this spa again the next time I am in Victoria, BC. The atmosphere was…read moretranquil, intimate and unpretentious. The staff was excellent and very knowledgeable (more so than other spas I've visited in the past). Facility was very clean and it was so quiet I thought I was the only person in for treatment that day... I went to several spas during my visit including one at a popular hotel and was only impressed with this one. I recommend trying Spa Smart at least once, you won't be disappointed.

If you're considering the Kapha season retreat but are not sure if it's worth the money, let me…read moretell you it most definitely was worth every penny! That was the most incredible thing I've done for myself. You must request Anu! I live in California otherwise I would be going to see Anu weekly! I could feel her considerate care and warm energy every step of the way. I requested hard pressure and Anu really delivered. She was able to release so much tension from my body while also keeping the massage relaxing and peaceful. This was a two hour experience and I really felt Anu gave her all for the entire duration. Even at the end she was so kind and compassionate, noting areas of my body she noticed were carrying stress and congestion and gave me special aftercare and maintenance instructions. I teared up at the end in this moment of my body feeling so good and feeling so loved and cared for for two full hours- what a beautiful thing I really think everyone should experience.

Ok I see they don't have any new yelp reviews. I must say I've been to Sapphire 3 times in the last…read moremonth. I have had great service all 3 times. From the front Desk reception to my last facial with Sheila. I did the Ayurvedic hot oil treatment on my for head that was so calming and quite interesting. I feel asleep in 20 min . Then I got a relaxing massage and my masseuse was very kind and through, she was good. Now Sheila did my facial for 90 min and that was the best facial I've ever experienced any where hands down. Her calming sense and hands are just magical. She actually has a wonderful system / procedure she does and her massage is everything.... she has a gift for taking care of her clients. She is lovely... I am truly grateful for her I've booked my next facial in 6 weeks again. This is not cheap but it is so worth it if u want to relax and have the best experience. My face was glowing. Thank you Sapphire spa.

Customer service at the Reception managing (or not managing, in my case) appointments and…read morecommunications with client/s will benefit form considerable improvements. I was disappointed at how my appointment was handled by one of the staff, who interrupted my conversation with the receptionist (the other staff). While cancelling my appointment (which was booked in advance) no efforts were made to reschedule or provide alternative masseuse/masseur... not to mention "we are sorry , it did not work out today". Staff was _rude_ outright (while smiling at you). Management was not interested in my feedback (post-event): was not listening, interrupting, and trying to "sell me" their busyness model: billing structure and bottom line, instead. yowza ! way to go ...

Why was my review in 2021 DELETED? I thought YELP was fair…read moreand reputable? Something doesn't smell right if you are deleting honest reviews because of a side deal with the business....Disappointing!

I had come for a drop in session of a massage. I have to say, it was not what I was expecting…read more Please note I had this done for my birthday back in April 2025. Apon arrival everything was good, however things quickly declined as the masseuse answered her phone multiple times during the session, used very blunt force (but also my bad for not noticing how rough she was going on me at the time) and I have to say as it is now almost the New Year of 2026, I still have back pain from this place. My shoulders are always tight now and my lower back is constantly giving off pain to so me degree. I wish my experience was better but it was nothing like what previous reviews state from 2023 and backwards. I do not think I will come back and was also informed this is a "happy ending" parlor but a tad sad it was never offered to me (if that is the case). The atmosphere of the place was okay but a tad loud for my personal preference for a massage and overall put together but cold have done well with a sweep and better tables to lay on.

From the moment you enter, prepare to be whisked away to a warm, calm, serene oasis in the city. My…read morewife and I got the 90 minute couples massage, which is my exact recommendation if you are touring the city by foot. Gentle stretches, warm oil, firm pressure, and ultimate relaxation is what you can expect at this hidden gem.

This was one of the best things I have ever had done to me. I had Tip give me a Thai massage and my…read morebody had never felt better. Easy scheduling via text and easy to find! Very relaxing environment

Had a great massage experience here! We were on a cruise and stopped in Victoria for a day. Instead…read moreof sight seeing, we went for a much needed massage. We had a 2-hr massage (hot oil) which was incredible and put me to sleep. Their traditional Thai massage is great too! I would recommend getting a massage here versus on the cruise ship which is 2-3 times more expensive. Recommend making an appointment in advance.