So overpriced!! It's really a joke. Sometimes I walk in there with my baby just for a laugh…read more I came back to update with a pic as the owner claimed she sold most items at 75% below retail. She sells robeez for $18 and you see what I can get them new for. Just one example of her gross overpricing

I have shopped here and it's fine. However, I took in some items for resale. Not worth the time…read more First I needed an appointment, no problem, but then I'm told to leave the items and come back another day for my money. Again, no problem. I was paid about 10% of retail value, and was told if I didn't come back the very next day for the cash I would only get store credit. The two trips weren't worth the amount I was given. It's easier (and kinder) to donate.

Deni the lovely salesperson with beautiful eyes went above and beyond to help me find the perfect…read moresweatshirt for my daughter in law. She even went downstairs to see if there might be a small.. AND She found one!!! Thank you Deni

Great shop for nice quality gift merchandise. They had the best designs for T-shirts and…read moresweatshirts. The prices were better than I thought they were going to be for the quality. The sales associates were very friendly and helpful. Happy with my finds.

Of course I came to Bend to go snowshoeing without a jacket! So off to Patagonia we went! We were…read moregreeted with smiles and a ton of options and information! Hector was fantastic, he explained all my options and what would work best for what I needed. I also appreciated that he had no issue explaining women's vs men's jackets. As a 6'1" female, sizing is awkward, so I truly appreciate the time and effort he put in to ensure I had the perfect fit!

This place was dog friendly which I loved because I was traveling and had my dog with me…read more The sale section in this location was great!

I waited for over 5 minutes at checkout and none of the clerks came to check me out…read more Two were in the back talking (I could hear them laughing), and the other was in the front. I made several attempts to get their attention, but none of them worked. I ended up leaving without my purchases.

If you want to stand at the counter with your items you want to pay for and have every frickin…read moreemployee walk past you, ignore you and stare at you from across the store, then please shop here. Never again will I shop here. Worst customer service. I get better customer service at Wal Mart.

This is by far the worst Old Navy i have ever set foot in. There's a revolving door of associates…read moreand managers because of horrible working conditions. The fitting room area is always a disaster and hardly ever staffed leaving customers to throw their unwanted clothes wherever, yet it was so bad that they had customers try clothes on in their disgusting bathrooms that they never clean. Don't even get me started on the horrible customer service from the Assistant General Manager, Megan. I also heard the way she talked to associates and it is completely horrendous and no one should ever have to deal with that. The store is always in disarray, probably because no one knows how to fold the clothes or how to put them away correctly. Honestly, don't bother ever going into this Old Navy, your money would be better spent at Gap or even Walmart.

I'm impressed how this branch has improved since my last review. The store is very clean, all staff…read morewearing masks, big bottles of hand sanitizers scattered around the store, clothes folded and hung neatly, social distancing reminders posted all over the store and friendly staff always ready to help. I would not mind coming back and shopping here again.