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River City Mattress

5.0 (1 review)
Closed • 10:00 am - 7:00 pm

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5 years ago

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Beau D.

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Central One Service

Central One Service

2.2
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0.3 mi

Had 2 quad outlets installed with separate breakers. The guy was courteous and had the job done in…read moreno time.

We cannot recommend this company based on our experience…read more Since July 2021, we have spent $13,386.08 with this company, including $4,640.90 in October 2024. During that time, we have had issues almost every year, despite having both a brand-new indoor and outdoor HVAC unit installed. When I asked where the air filter went on the new unit, the technician couldn't tell me and said I would have to contact the manufacturer. We were also never provided with the warranty information for the new equipment. We were told it would be emailed to us, but we never received it. The most disappointing experience happened yesterday. My grandmother is on hospice and is dying. She can barely get around, and on one of the hottest days of the year, with temperatures around 92°F, her air conditioner stopped working. I called at 9:00 a.m. and was told they couldn't come until the next day unless we paid a $295 emergency service fee. After spending over $13,000 with this company and needing service calls year after year, I expected better treatment, especially under these circumstances. In the past, I left positive reviews because my grandmother was repeatedly encouraged and pretty much hassled to do so. She always wanted to support local businesses, even when she wasn't satisfied. Looking back, I feel it was important to share our honest experience. If customers stay silent, other families--especially elderly customers--may end up going through the same thing. As of this review, my grandmother's air conditioner is still not working, and we will not be spending another penny with this company.

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American Freight Furniture and Mattress

American Freight Furniture and Mattress

1.7
(3 reviews)
1.0 mi

So I'm about to leave kind of a mixed review. It's been about a year since I was in the store to…read morebuy anything. This is NOT one of those furniture stores that you go to expecting furniture to last for many years. It's the kind where if furniture lasts you five years then it's done its job. If you want furniture that's going to last a decade or more then you gotta go to a furniture store where a queen size bed frame will probably cost $1600 alone. (The one I got here was like $300-$350. ) The mattress and box spring that I bought are great. The bed frame came with slats that are straight garbage. However, I made it work by spending about $20 at a hardware store for decent slats. The lady that was helping me went out of her way to find what I was looking for and get it to that store to be delivered to me. I am appreciative that she did not try to sell me on the warranty and more or less told me it wasn't really worth it which I knew already. However, she did rush me through signing paperwork so I ended up having no idea how much or how long I would be paying for the furniture. I know that is my fault because I shouldn't have allowed that, but this is a warning to tell you to READ what you're signing even if it takes forever. I don't remember the manager's name now, but there wasn't any delivery drivers scheduled that day and he took his personal vehicle to deliver this stuff for me. Granted, he couldn't assemble it but assembly wasn't the issue for me. It was getting it to my house and he made sure that happened for me. So I was pleased. Now, this is the part where it's actually kind of bad. When I made a purchase from FFO the leasing company they worked with was progressive leasing. I never had an issue with them. However, now that it's American Freight Furniture a different leasing company that may very well be owned by the same company does it. That leasing company is called American First Finance. If you are going to make a purchase through American Freight then I highly suggest not using the lease to own option if you cannot pay it off in 90 days. Due to my lack of reading what I was signing I had no idea what my total would be if I did not do the 90 same as cash type option through American First Finance. Nor did I know when my last payment date would be. Flash forward to this week, (10/23/24) I look to see that after paying about $3000 for around $1300 worth of furniture my early pay off amount was down to $158.96. I contacted their rep to find out exactly how much my actual balance was, what my last payment date would be, and to make sure that the $158.96 was actually what my early pay off balance was. The rep couldn't tell me what my actual balance was but could only tell me that my last payment would be 12/4/24. They had already made nearly a $2000 profit off of me. So why would I pay $116.55 four more times just to basically pay interest? I paid it, got a confirmation, and an email stating my account was closed. The next morning, I got notified that they had attempted to take another $116.55 out of my account. (It wasn't there because I'm low income and already paid the $158.96.) I contacted them again and was told that it wasn't an error. I was told that even though they hadn't gotten the money and it wasn't due yet they had supposedly already taken the $116.55 off of my balance with them. I was NEVER told that other wise I would've had to have just paid the $116.55. I'm not the kind to just "take it laying down" so I argued with the rep about it and SUPPOSEDLY he talked to his supervisor that I never actually talked to. This supervisor supposedly agreed to a "one time exception" to keep my account closed and considered paid off. I've read reviews with the BBB and a lot of other people have made claims of this happening well after their balance should have been paid off. So I really do think that American First Finance tries to screw people over. As I said before unless you can do the 90 pay off then don't mess with them.

Do NOT buy from here. The furniture won't last a year, they'll push you to buy a warranty making…read moreyour payments even higher for the garbage and when it comes time to use your warranty, the crappy warranty company denies your claim. They say thats not on them but yet the snakey salesmen still push customers to buy the scam. Good job being another dishonest company taking advantage of working class. Shouldn't be able to use American in your company name.

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American Freight Furniture and Mattress
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River City Mattress - furniture - Updated July 2026

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