They have the best rate in town and never disappointed for towing services.Very polite and fast response..

If we could give them a 0, we would. They had the opportunity to contact us before we arrived to let us know that the 26ft truck we rented had been turned in reeking throughout of cat piss--even if it had been returned only 15 minutes before we showed up. They still should have called us. We drove 4 hours there to pick up the truck so we could haul a huge insulation load from the supplier from Monroe to Nola. We called their U Haul location, made sure they would have a 26 ft truck. And verified the day before to Donnie's U-Haul we would be there and the importance of the truck, the length of our drive there and back as Monroe was the last supplier location with this particular insulation. We get to their U-Haul, fill out our paperwork, and open the back of the truck before we take off. A cloud of putrid cat piss smell. They have another 26 ft truck parked up front, but we cannot use it as it's for their use locally they tell us. The guy who inspected the truck earlier (nowhere around) didn't notice the urine smell they tell us, even though the front desk receptionist and the owner? who came out acknowledged the smell. No offers to clean or fix the problem. It supposedly just came in, yet the engine wasn't warm but the smell sure was! They pull a few cleaning products out as a feeble offering when we ask if they have anything (after all, they should be professionally cleaning their trucks out between clients/renters), but they are NOT cleaning them. So be aware. They knew, and they rented it to us anyway and didn't tell us before we had signed all the paperwork! They didn't clean, didn't offer to clean, didn't have a back up truck, didn't bother calling us but instead surprised this on us when we were at our most desperate, needing to pick up the load that day, and return back home that day in 4-5 hours. All of our insulation load smells terrible after the hot drive back. How crappy can people be to each other? Our bad I admit for just not walking away. We tried cleaning it out with a urine-neutralizer in the parking lot where we were picking up the load, but it was at best temporary & we were praying it would work. It didn't. After 4 hours closed up on hot roads, even worse than when we first picked it up. The entire load of 50 bales has to be wiped down individually. We couldn't move the bales into the house jobsite due to the acrid, horrid smell. They didn't tell us that we needed to turn in the truck using our cell phone or it wouldn't show as returned. Thank goodness we called the 800 U-Haul to report the issue with the cat piss and get help with what we should do when returning the truck. Good thing we called the 800 number or the reeking truck issue could have been charged against us. And that's when we found out you don't just drop the truck off, but they should have instructed us to return through the U-Haul return truck feature on our phones. If we didn't do that, the truck would not show as returned, and we could have been charged for not returning the truck as well as being charged as the responsible party for the smelly truck cleaning. Kudos to the representative at UHaul who patiently helped out tired, angry drivers standing in a dark parking lot trying to get through the return process on their cell phones. Everyone was very nice. That doesn't cut it. Still so angry today can barely write this. AND who the F&* puts their cats in crates in the back of a hot moving truck?! This entire day was a scene out of a horror comedy gone wrong with crappy scriptwriters (pun not intended). read more

Reviewing a towing company isn't a glamorous as a restaurant. And why not? I'd rather dine out than need a tow. But if you need a tow in Monroe. It's Plunks. 5-star dining, er towing. read more

This wonderful company deserves all the kudos it can get. My van broke down in my company's parking lot on a Friday evening. My wife came to pick me up and we decided that the next morning I would have it towed to the dealership where they could work on it while we went out of town (in her car instead). This morning I call Donnie Plunk's to give me a tow and I went out there to meet them - the driver, Jerald, was right there on the spot. However, when I went over to my van, the ignition turned over and the engine fired up, no problems. Jerald stayed with me for a bit as we turned the ignition off and on and noticed that it was starting to have more and more issues with starting up on each successive one. He offered to follow me over to a battery shop to have them check the battery to see if it was bad or if it was in fact a starter problem. After going to two closed places, he led me to an auto parts shop, asked them to come check my battery (which was indeed bad) and then hung around until he was sure everything was okay and that I was road-worthy again. On top of all that, he made sure I didn't get charged for anything on their end because, as he put it, "there was no towing done." Never mind that this man took 40 minutes out of his very busy day to help a stranger in need. I love Donnie Plunk's, and I love the kindness of their employees. These people will treat you right when you absolutely need it. I'm sending everyone I know business their way. Bless all of you! read more

Only call this place for towing, DO NOT let them fix your car. They will take their time, put your car on the back burner, and lie about making progress. Originally they said it would take a week, and every week after that I was told "just one more week". After about a month I was fed up with them and picked up my vehicle only half-fixed and took it somewhere else and had it fixed THAT DAY. I'm very disappointed with these folks. They're great at towing, but nothing else. I'll add that they even tried to charge me for the work they didn't complete. read more

Excellent service. Will recommend to anyone in the Monroe area. Prompt pick up, courteous driver and a very nice truck. Price was reasonable. read more