Prescription given was wrong. Had to get another prescription at a different place in Ottawa…read morebecause the contacts were blurry.

Optician poor. Front counter staff much worse. Nasty. Unhelpful. Not really suited to your 1st…read moreimpressions of a business. Took 4 months from initial visit to receiving my new glasses. Includes having a second eyetest. As 1st one was not right. Paid up front too. New glasses look nice on my bedside table. I am still using my 13 year old glasses. Why ? Probably because they work. Avoid this place.

The good: they offer discounted frames at a good price. You can't beat their prices!! They…read moreobviously do not make much money on a pair of glasses sold because if you price them anywhere else, they are more expensive! The women who do the tests are always friendly. The woman who adjusted my glasses when i picked them up was nice too. My doctor is good. They do eye health tests and followup from specialist. The bad: They do not have enough staff to meet the high volume of clientele. The staff is managing with no support and guidance from anyone it looks like. The women seem to do a little of everything there. It is strange when you see the person who performed your test is also booking your next appointment and taking your money..? They do the old school billing. They do not submit to 3rd party insurance. They dont answer the phone!!!

First time at Pixel eye care centre in Kemptville. It was a great experience. All the staff members…read moreare very friendly. The eye exams were thourough and Dr. Rizk took the time to explain the results. The best thing was they were very good with my 5 year old daughter. I highly recommend Pixel eye care center. They are knowledgeable and friendly. Your eyes will be in goods hands.

The end to end process was a very positive experience. From booking the appointment online to the…read morepleasant greeting at the reception area to the testing and consult with Dr. Neema. The store front is very welcoming and polished. In my opinion, this practice has leveraged technology the way we all should!! Book your appointment here, you won't be disappointed.

OMG I just read a review from Ian W. I was in a very similar situation that Ian was in. I had…read morepurchased a pair of glasses with a one year warranty on it. Because I'm in the construction field, my eye glasses get a fair bit of abuse. I'm cleaning them 2 -3 times a day. And after 15 months, I literally wore off the protective coating that comes with the lens. At that point, I was looking to purchase a new set of glasses because the frame I had chosen wasn't the proper fit/type for me (had no nose pieces - just a frame) I went back there expecting to purchase a new pair of frames and lenses. But to my surprise, all I had to pay for was a frame. That was more than fair. Melisa was able to get me new lens under warranty, even though I was well past the 12 months period. When the new glasses came in, I wore them for a couple of weeks and noticed that I couldn't read the credits at the movie theatre (who sits there and read credits? lol) Anyways, I went back to Bancroft Eye Care and explained my situation. They found out that the optical company didn't grind the lenses exactly to fit my new frames, which were quite a bit larger than my original glasses. So another order went back out. A week later, I picked up my new glasses and must say that all is good. So anyone reading this review. I want you to know that the staff at Bancroft Eye Care went out of their way to satisfy me and make things right. I'm one HAPPY CUSTOMER. I have also worn glasses for 48 years. My one and only beef!! throw in the 1st bottle of eye glasses cleaner. Robert S.

Worst lenses every purchased, 1 year warranty that apparently is not, as I was told after 8 months…read moreI waited too long. Will not recommend, will discourage people from doing business here. Have worn glasses for 48 years, never have I ever felt with any prior companies that my purchase was a complete waste of money.

We had an appointment scheduled for 3:50 PM and arrived on time. We completed the preliminary test…read more(the one where you look into the machine at the little hot air balloon). During this time, Dr. Beauchamp was pacing back and forth, acknowledged us, and said, "I'll be right with you guys." However, at 4:12 PM, another patient was taken into the room instead. I asked an employee why we were being skipped since our appointment was at 3:50 PM, and she had no explanation. At that point, we decided to leave. We were already half an hour behind schedule, and no one could explain why. No thanks--I'll go where my time is respected.

We have been using Nepean Optometric for many years now and have never been disappointed in the…read moreservices they offer. They have never pressured us to buy any of their optical services (glasses etc.). We are all seniors and OHIP pays for our annual visits. Unlike one of the reviewers below, we have never had an issue with our appointments being cancelled or delayed. The doctors are professional and caring. The front office staff is very friendly, and welcoming. I highly recommend Nepean Optometric.

Love Dr.Rizk. He is professional, efficient and very kind. Nuvo is a gorgeous, spacious office with…read morelots of windows for great natural light. The booking process was a breeze, either by online booking or by calling the office. All their staff are very nice.

My recent experience reflects the outstanding quality and after sales service. I bought my…read moreglasses just under two years ago. We used to lDubai and were visiting my parents inlaw in Ottawa where we also used to live before. The quality of the frames and lenses were outstanding. These were the most comfortable progressive lenses and frames I've ever had. The technician at Nuvo customized the frames to fit me like a glove. What is even more amazing is that my frames broke a month ago and I panicked and emailed Nuvo. To my shock they said it is still under warranty. So I shipped it back only to find that there were no replacement with the same colour. The communication was as difficult due to Covid working conditions and the time zone difference. Calls were only recorded not live due to modified working circumstances . The owner Dr. Buettner kindly took it upon herself to find a solution and called around and finally managed to find another shop that had the matching colours. She then fitted the lenses and shipped back to me in Dubai. The story did not have ne here. I received the glasses and they were there tight. No one locally knew the techniques to fit this particular frame. I reluctantly contacted Dr. Buetnner and, bless her heart, she sent me detailed instruction to the technician on how to adjust the frame. Like magic , the technician here knew what to do and adjusted the frame. Thank you Nuvo and Dr. Buettner. I lived in Ottawa for over 30 years before we moved to Dubai and had several Optometrists in Ottawa during that time. I've never had such a great experience.