Three years ago we hired Busy B to power wash out house prior to it being painted. We couldn't…read morehave been happier with the service. Walt and his team were attentive, thorough, and went above and beyond to make sure the job was well done and that we were satisfied. Naturally, as we prepare to sell our house we wanted the same level of detail, so we called and scheduled with them again. I'm not sure within the last three years if this team was abducted by aliens and replaced by their evil doppelgangers, or if they just don't care anymore, but this experience was the polar opposite. The day prior to our appointment we received an email that gave some basic instructions, but what was striking was a paragraph that said "Please do not call us on the day of your job asking for a specific time. You will not be given one. Due to the nature of our work we cannot give out specific or estimated timing on the day of your scheduled job. You will receive an "on-the-way" text if you've provided a cell phone number." OK. That's a little off putting, but we get it. Some jobs are bigger than others, but even the cable guy gives you a range. Day of the appointment arrives and two hours are spent clearing the decks and porches. And the waiting begins..... Finally at 3:00pm a text is sent to the company to get an idea of the latest time they will arrive. At this time the office manager says, "Oh, he's been there and left". What? What happened to the on the way text? There was no knock on the door and no phone calls. Effectively the receptionist told us that there is a car blocking the driveway and he couldn't get his truck in to turn it around. No, we say. There is no car blocking the driveway, plenty of room. Actually, says the OM, you have a difficult driveway to get up and Walt (company owner) remembered this and didn't have the right equipment to get up your driveway. It's in the shop in Harrisonburg, so he's not going to be there today (we have a bit of a hill to get up). Wait we say, which is it? A car blocking the driveway or lack of equipment? At this point we are told the house phone was called and a message was left telling us this information. That's a tough sell, as the land line has been disconnected for about 5 months. After much back and forth we basically tell said receptionist that this is extremely poor business decisions and terrible customer service as we have all of our porch furniture sitting in the yard, and are planning on staining the decks tomorrow. Not my problem was the message from good ol Busy B. We asked to have the owner call us. We were told that he doesn't have signal. Maybe he'll call, maybe he won't. At this point we are at a loss. It looks like the B is too busy to come do the job they committed to. So we begin to look for other options. Suddenly, at 4:00 pm, a white pickup pulls into the driveway with no special equipment and somehow navigates the 'obstacle course' of the driveway blocking car. The owner himself gets out of the pickup. He made no apology. When asked why he didn't bother to call or knock to let us know he had made an attempt. He then tells us that he had both knees replaced a few months ago and didn't want to walk up the driveway. He also tells us that getting our house power washed is 'not a crisis', and that him living with cancer over the past two years is. What? No one called it a crisis, just really poor customer service and crappy attitudes when asked why no one had showed up or called. I'm very sorry for your medical conditions, but that's not my concern. If it's that bad, maybe you should have sent someone else. Finally the power washing begins. No real apology for the lack of communication or the decision not to show up. During the washing session, there were some texts back and forth to our oh so happy OM who said that a check would be needed at the end of the session. We said we would pay electronically just like the last time. 6:30 rolls around and we go outside to look at the job. First thing noted was that the walks and back patio were not done. An argument ensues that those have never been done and that was not on the work order. On the contrary we say, they were done last time and we specifically stated that we did not want the deck surfaces washed (which they did). On the previous you talked about how we needed to fill sand back in the walks after the session. After more arguing back and forth, out he goes to finish the job we hired him for. Bottom line is this. The entire experience from top to bottom was terrible. Communication was terrible, service was terrible, attitudes were terrible, integrity was terrible, and the job was marginal. It's unfortunate that this occurred. We would not recommend services from this company at all. Both the office staff as well as the owner were argumentative, and it appeared clear he did not want to do this job.

We hired them weeks in advance before we moved into a home and scheduled movers around them and…read morethey DIDNT SHOW UP They never confirmed prior and the woman sherry was rude and yelling and cursing on the phone So unprofessional - would never use them

We received a very thorough estimate from Susan. She was very prompt and knowledgeable and was…read moreeager to help.

They cleaned our windows so well, I can barely tell we HAVE windows. Service was easy to schedule…read more We thought it was a good price, and very worth it.

I requested a quote and Brett got right back to me with an instant quote based on my specs and put…read moreme on his schedule for the following week. In only two hours, I had a clean house and walkways. He does a great job going behind and making sure things weren't missed and pays attention to detail. Really appreciate the thoroughness and professionalism.

Brett Maynard did an outstanding job power washing my house and cleaning my deck. He was able to…read moreremove all the mildew and mold from my deck. Strongly recommend his services.

Very nice people to deal with. Prompt and cheerful response and service. A very positive…read moreexperience.

Very professional, prompt, very detailed at both locations, Great Job Travis!!!!, Will Definitely…read morewill be using his services again in the future and highly recommend to anyone due to his professionalism and attention to detail.

Crew showed up on time and finished on time. Made my house look brand new, and they paid special…read moreattention to my flower bed while washing the walkways. Great service!

What a difference the power washing made on our siding and our walkway. Sean , the guy that did…read moreour job did great work! Very impressed and my wife is also very pleased with the results!! Thanks !!

Our experience with Blue Ridge Exterior Cleaning was fantastic. From start to finish, every member…read moreof their team was courteous, efficient and incredibly helpful. The guys who completed the exterior cleaning of our home were the best. They were thorough and meticulous in their work. It made such a difference, too. We will call Blue Ridge Exterior Cleaning for any of our future needs. We fully recommend them for any of your exterior cleaning needs as well.

They were great to work with and did an amazing job. They had our house and deck looking like new…read morewithin days of calling to setup the appointment. I mentioned that we had prospective renters coming out to see the house that weekend and they went out of their way to fit us in ahead of time. I definitely recommend their services!

I was initially a bit hesitant to use this service because, in my experience, many companies around…read morethe DMV area either arrive hours late or fail to show up altogether when providing quotes or home services. However, this company completely exceeded my expectations. Neither my wife nor I had to be home for the service, and when we returned, our home looked brand new. The team stated they would arrive at 7:30 AM, and they showed up exactly on time. Their professionalism, reliability, and quality of work were outstanding. In addition, they understood my little one napped between 2pm-330pm and they worked to schedule me at times that wouldn't conflict with their nap time. Great customer service. I would highly recommend this company to anyone looking for dependable and high-quality service.

Absolutely! The two guys were very polite and was very receptive to a few concerns…read more Will most likely have them return and they offer military discount.

We have used John for three years to clean our gutters. He has always been very responsive, and…read morewhen he had to cancel due to weather, was prompt in letting me know. His crew has done an excellent job, and the first time, when they missed a small gutter on the side of the front porch, John came over the same day and cleaned it out himself. We have not had him clean our windows, but would expect the same kind of service. I will definitely hire them again!

STAY AWAY! I wish I had read the reviews before I hired because. Its a long story that I won't…read moreget into detail on because I know they owner is just giong to comment back with a bunch of lies. But I will say, terrible and incomplete job. The tech wanted to leave as soon as he got there so he rushed everything. Did not follow through and I felt as though I had to babysit him just to get him to do everything that was on the list. The owner sits at home and tries to run the job via text messages and pics and you CANT SEE DIRT and GRIME in pics....And they lie....So to the owner, comment all you like with your inconsistent lies, but the more you comment the more I will post.

Great service. My windows look great. Definitely will use them again. Staff were very careful…read moreand eager to please. I asked what I needed to do regarding moving things and their response was .`we will take care of everything`. Arrived at 8:30 and were done by 11 (20 windows)

Thoroughly professional, do even the windows that are hard to reach, and offer other services like…read moregutter cleaning