I have been going to Dr Douglas Louie ever sense he took over for Dr Chan, a long tome ago…read more He has always listened to my complaints & concerns, never rushed me and shown empathy. He is knowledable and smart. If he can't figure it out he has sent me to a specialist. And I am 78, so visits can sometimes be often. I trust his care. His staff is always pleasant.

Been taking my mother to Dr. Douglas Louie, and I feel a little guilty. I'd give zero stars if Yelp…read moreallowed. He's terrible. His premises are cluttered and dirty. The last visit, the bp cuff went on over her clothes, fell down to her elbow, and he reported the "reading" as "pretty good." He probably would have killed her by now, if she wasn't as healthy as a horse. I only need him to write maintenance prescriptions for her. She's been on the same stuff for years (before she started with him). Don't go to him if you have serious issues.

A recent member of Kaiser, like they like to encourage, their services including their pharmacy, to…read morebe in house. Walking into this location, the pharmacy is to the right of the entrance & take a number when arriving. I went in before work in the morning so I only waited about 5 minutes to be called up then was told they hadn't opened the cartons with medicines to be processed and received yet. When I told them the order was placed Thursday & I came in on a Monday, I only needed to wait another 5-10 minutes for my name to be called up again and they gave me my Rx & I was on my way. Rhona was really sweet and since my need for the visit was random thing, they reviewed the instructions and also were in agreement with me that a consult with the providers team would make sense!

Today was one of the most positive doctor visits I've had in a while. From the beginning everything…read morewas easy and stress-free. Check in was simple at the kiosk, I easily found my way to pod A, I was called back quickly, and the nurse was very nice. She even walked me to the x-ray / lab area when I was finished. I saw Dr. Carper and she was great! She listened to everything I said, was very knowledgeable, kind, and thorough.

Dr. Kennel has been my physician for over 20 years. I highly recommend him as trustworthy,…read more knowledge, and caring. He's also funny! If you're looking for a great doctor, make an appointment.

Dr. T is very kind and super helpful! He's very good at explaining things in a way that we can…read moreunderstand. My son loves his personality and is not scared to go to the doctor. They have a very friendly staff here, and a shelf by the door where any family in need can share/take any shelf stable food items! Love that this office cares for their community. This is my son's primary care and they're very good!

I just got referred to physical therapy for hip pain and when they called to schedule me they said…read morethe earliest they could get me in was at the end of August. That is completely unacceptable. This was the same for the Tacoma and Gig Harbor offices as well. So I guess I'm just out of luck or have to deal with the pain until August...

Terrible Clinic I had a doctors appointment and the wait was over 6months when I go in they tell me…read moremy doctors is sick never sent out an email or notified my my chat then proceeded to say her last day is at the end of the month on top of that the front office lady did not offer to reschedule me. the experience here is awful and they are careless.

The receptionist service is terrible. It takes 50 minutes just to check in. The instructions are…read morenot clear. They don't have a line to see their patients. I waited for my turn for an hour, sitting at the reception desk with no response.

The staff are extremely helpful and very professional. They are always willing to help and provide…read moresmiles.

As always AMAZING group! If you're a new person it's worth it! !!!!…read more They try and help everyone possible (even by phone) ! They do care and will return phone calls.

My primary care provider here is Clara Eickhoff and she has treated me with respect and kindness…read more She is always willing to listen and provides a great level of service always making sure I'm involved in the decisions in my health! She is always willing to listen and prefers a patient led visit as to just talking your ear off. The office staff are patient and they are always so helpful!

Dr. Braun has been my primary care physician since I was in junior high. He's seen me through…read morechicken pox (in high school), motorcycle accidents, car accidents, knee surgeries and all manner of ailments. He is patient and listens. I don't like going to see doctors and I don't like taking medicine. He understands that and doesn't try to push me to take painkillers or other things that I really don't need and will try to help me find more natural ways of dealing with whatever ailment has brought me in for that current visit. He shoots straight and doesn't bullshit which I truly appreciate. He's the primary care physician for most of my family now and I happily drive to Lakewood from Seattle to see him. I'm a huge fan!

It's really important to me that Drs remember that they work for patients. This is what they stand…read moreon. Not pharmaceutical kick backs or other hidden kick backs gained from over medicating and referring patients to needless tests! I really tried establishing a good relationship with Dr Braun, but because I wouldn't play ball or role over so to speak, his treatment of me fell to crap! He rushed through questions, became visibly irate when I asked questions or had an opinion . I expressed that I felt like he wasn't listening to me and he became even more defiant. In my mind that signaled to me that he no longer wanted me as a patient. So I'm done. If he's been in this business for over 15 years I would expect professional work at least! The ability to communicate with your own patients is a main component of professionalism. So folks, I strongly suggest that you reconsider before choosing this individual as your family doctor. Thanks for your time!

This is the first time I've ever written a review of this nature, but I feel compelled to share my…read moreexperience. I have been trying to reach Dr. Kennel for over a week regarding important test results for a family member. I was told I would receive a call back from a nurse, but after several days with no follow-up, I called the office again. During one of these calls, I was placed on hold by a woman named Mandy. When I called back to explain that I had been disconnected, rather than apologizing or helping, Mandy again placed me on hold. After I expressed my frustration and reiterated that I had already been waiting a week, Mandy responded with a hostile tone, denied that I had called previously, and then abruptly hung up on me--accusing me of being threatening, which I absolutely was not. This level of unprofessionalism and lack of communication is deeply disappointing, especially when dealing with sensitive medical matters. I hope this feedback is taken seriously and that the office improves how it treats patients and their families moving forward.

Just left my first apt here so let's dive right into why I left a whopping 5 stars…read more We'll start with my first impression. So I walked in with extremely low expectations due to the low rating on yelp. Let's be honest though just because somewhere has a low star rating doesn't mean it's gonna be trash. I was highly impressed by how clean and well kept this office is. No weird smells, clean furniture and most importantly a clean bathroom. To me you can tell a lot about a place by how clean the bathrooms kept. Lol. Skipping into my overall experience as a patient, I felt like everyone was extremely nice to me and truly cares for the patients. I am a extremely emotional person, so for me I need to feel like I'm walking into a calm environment with friendly people or my day will go to shit really fast. The receptionist that helped me as I first walked in was a peach! She was super helpful and very friendly. She honestly put my worry's to rest immediately. She greeted me with a friendly smile and took her time with me while I asked questions, she joke with me a little bit and her overall attitude was amazing. I really appreciate that level of professionalism and kindness just as much as anyone else would I'm sure. Now time for the big guns! DR. Courtney, all I can say is holy hell shes good. Not only was she empathetic but she also is a amazing listener. I felt a strange sense of ease talking to her. If you've ever had trouble finding a good dr. Like myself you know how rare it is to feel like a dr. Is truly trying to help you and not just rush you out of the room. She took her time with me, allowed me to express all my concerns, joked with me a little bit, but most of all took what I was asking about into consideration. I've only ever had one dr. As good as her and unfortunately never thought I'd find another one like him until her. You can tell in a short amount of time that she is truly committed to her patients and extremely well educated. By the end of my appointment all my concerns were put to rest and I left feeling like I was given 5 star medical care. I can't thank this office enough for making me feel ok again. O' one more thing I almost left out, there is parking available, and this location is super easy to find. Well hope this helps. Have a nice day!

Dr. Sashko has been my primary care physician for over a decade. As a senior client, he's helped…read morekeep me healthy and active over the years. He's detected and diagnosed several health issues and nipped them in the bud. He practices preventative medicine and makes sure I get my checkups and makes referrals when he sees potential red flags. And he listens to me. He's a physician that I trust.