Absolutely the worst. Don't waste your money dealing with this horrible company. They do not return…read moresecurity deposits are required by law and fraudulently double charge security deposits, then slander the resident saying the resident is lying despite proof they committed fraud.

I'd give zero stars if I could. I had dealings with Mrs. Lacey on the 12th of January 2022 I was…read moreinterested in renting an apartment from this place and was told that I couldn't view the apartment due to it not being ready. She stated that the apartment would be ready On the 14th of February or sooner. I had to pay a $35.00 administration fee and a $350.00 deposit I was told I'd be able to view the property prior to signing a lease. I went to look at the property on the 14th and was really disappointed in the apartment it was a shit hole. I told her I wouldn't be renting the apartment due to it not meeting my standards. She told me that I wouldn't be getting the $350.00 deposit back because they couldn't show the property to potential renters which is bullshit the whole reason I couldn't view it was because it wasn't ready. The reason they don't have any pictures of the property online is because everything in them are from the 80's. The apartment was outdated and had a funny odor. There is no telling how many people they have scammed out of a deposit.

Staff is very nice, very knowledgeable, very friendly and helpful. The prices could come down some,…read morebut the apartments are beautiful. Beautifully designed and well maintained.

It's been a while since I wrote my review of Avalon, and I thought I'd update my review. They were…read moreunquestionably the best place about the move-out process: not only did they honor the few things we noted on the move-in inspection, they even allowed us to move out without repainting since they were going to give it a fresh coat anyway. They were also efficient about sending the security deposit back. It made the moving process totally stress-free. One thing I should mention is that there were some staff changes before we left. Amy moved out of state, and Pam moved over to managing the Crossgates. It's not like it made a huge change, but things just weren't quite as smoothly run as they used to be. Overall though, we had a really good experience living at the Avalon, so I wouldn't let the change in management deter you.

old homes falling apart. Constant invasion of privacy, maintenance coming to so inspection every…read moremonth..

I would have given a 0 if that was an option. Absolutely nasty management with little to no…read moreeducation and with little no regard for people. They pretend like they care but hit you with a lot of hidden fees. This apartment complex is the worst of all. They are charging a non sufficient funds fee and telling me that my bank is charging them. That is their level of knowledge. They should know that it is their bank or the software trying to put money into our accounts even for no fault of ours. I had a direct deposit for almost 2 years and when I am tryng to move out they are doing all kinds of software glitches and trying to charge me as much as possible thinking that I cannot do anything. These guys are nasty and the people who work here change every couple of months and they just hire any person of the street to fill the seat and these people think they own the apartment complex. Be careful with them. I would rather rent somewhere else unless every where is as nasty as them and you are helpless.

Horrible customer service. Nothing but runaround just trying to view a home. No thanks!read more

Rented through Robinson for years, and don't have a good thing to say about any of it. Don't…read moreexpect any upkeep of the properties, and if something goes wrong, maybe a dishwasher quits working, they'll fight to not have to replace it. If they DO have to replace it, it'll be the cheapest until possible and installed by a local hack with prison tats. We rented for more than five years, and when we finally got our own place and moved out Robinson considered the wear and tear to be "excessive". I had to threaten to sue to get most of my deposit back. Bottom line is that they're in it for the money, and will squeeze for every penny they can get. I understand that they're in the business to make money, but they make it at the cost of very poor service and taking advantage of every one of their "customers".