The property management lacks customer service skills. I called and attempted to speak with an…read moreemployee name Kevin regarding a new tenant's car being towed due to a misunderstanding of a missing parking sticker. The tenants have lived here less than a week. Moved in May 1st car towed May 3rd. It has been established and proven the car was legally parked at the apartment, but because Champion towing and this property has a "contract" with each other giving the tow company a right to take a car that DOES NOT belong on the property, however my question to Kevin regarded to what does the "contract" state about what happens when an actual tenant's car is towed. Kevin quickly and rudely interrupted me and refuse to even allow me to ask him the question. They're forcing these poor people to pay to get their car back on a Friday afternoon, after paying their rent and deposit less than 3 days ago. Now the new tenant must pay additional on a weekend to get their own car back. I called inquiring exactly what the contract states about legal tenant's car being towed. Kevin rudely interrupted me and said he refuse to answer my question. I was on the phone with this "professional" less than 30 seconds before he refuse to allow me to ask my question. It seems to me if you offer service and I could possibly recommend your company, you would be interested in clearing up any misunderstanding and provide clarification. In conclusion, these 2 companies have burned people before and has perfected building up resistance to helping their own paying tenants. This seems like a quick $150 extorted from young unexpecting adults or anyone for that matter. If you are in your legal rights, what's wrong with speaking with a concern parent looking out for their young adult child starting out on their own, to avoid them being robbed by the very people who should be willing to help out BRAND NEW tenants. I would be cautious about giving this property your business. At the end of the day they have dollar signs in their eyes and have figured out a legal way to extort money from people. Kevin has proven he and his company have no regards for their tenants nor private citizen's concerns or questions. Once you give them your money and sign your lease they turn into professional cut throats. I recommend asking as many questions as possible before considering giving them your business and ask where does their loyalty lie. With their tenants or a towing company, that is making extra money on innocent people's expense. CUSTOMER SATISFACTION SHOULD BE PRIORITY # 1. I told Kevin I would take this to Yelp and Google to express my disappointment. He threaten me and said this would be liability on my part. What that means, I don't know. So even with speaking out they use intimidation. ZERO star rating!! Not to mention out dated fixtures and bad plumbing, horrible parking lots with several pot holes. So the property will help damage your car with their horrible parking lot, steal your vehicle and make you pay to get it back, but they don't reinvest the funds in the up keep of the parking lot. Shameful business practices.. very cowardly.

It is a great place to live and it is quite over here... normally when your living close to highway…read moreit always a lot of noise but we got lucky...

Staff is very nice, very knowledgeable, very friendly and helpful. The prices could come down some,…read morebut the apartments are beautiful. Beautifully designed and well maintained.

It's been a while since I wrote my review of Avalon, and I thought I'd update my review. They were…read moreunquestionably the best place about the move-out process: not only did they honor the few things we noted on the move-in inspection, they even allowed us to move out without repainting since they were going to give it a fresh coat anyway. They were also efficient about sending the security deposit back. It made the moving process totally stress-free. One thing I should mention is that there were some staff changes before we left. Amy moved out of state, and Pam moved over to managing the Crossgates. It's not like it made a huge change, but things just weren't quite as smoothly run as they used to be. Overall though, we had a really good experience living at the Avalon, so I wouldn't let the change in management deter you.

old homes falling apart. Constant invasion of privacy, maintenance coming to so inspection every…read moremonth..

I would have given a 0 if that was an option. Absolutely nasty management with little to no…read moreeducation and with little no regard for people. They pretend like they care but hit you with a lot of hidden fees. This apartment complex is the worst of all. They are charging a non sufficient funds fee and telling me that my bank is charging them. That is their level of knowledge. They should know that it is their bank or the software trying to put money into our accounts even for no fault of ours. I had a direct deposit for almost 2 years and when I am tryng to move out they are doing all kinds of software glitches and trying to charge me as much as possible thinking that I cannot do anything. These guys are nasty and the people who work here change every couple of months and they just hire any person of the street to fill the seat and these people think they own the apartment complex. Be careful with them. I would rather rent somewhere else unless every where is as nasty as them and you are helpless.

Horrible customer service. Nothing but runaround just trying to view a home. No thanks!read more

Rented through Robinson for years, and don't have a good thing to say about any of it. Don't…read moreexpect any upkeep of the properties, and if something goes wrong, maybe a dishwasher quits working, they'll fight to not have to replace it. If they DO have to replace it, it'll be the cheapest until possible and installed by a local hack with prison tats. We rented for more than five years, and when we finally got our own place and moved out Robinson considered the wear and tear to be "excessive". I had to threaten to sue to get most of my deposit back. Bottom line is that they're in it for the money, and will squeeze for every penny they can get. I understand that they're in the business to make money, but they make it at the cost of very poor service and taking advantage of every one of their "customers".