Wow, I don't think five stars is enough to show how happy I am with Unitus. I've been banking with…read moreUnitus for years. I made the switch over to a CCU after I was fed up with Wellfargo charging a starving college student a $20 fee for *not* using their credit card. It was a fantastic option for a young 20something learning the ropes of financial stability, but I didn't do more than try to keep money in the bank and pay off my credit card every month. Then our 1999 beater kicked the bucket. My partner and I knew it was going to happen eventually and we would have to get some sort of car. Both of us were attracted to the idea of driving an electric car so we went into the Sellwood branch to ask for our options. We were helped by Brittany K and she was an absolute dream. Student loans can be crippling and we were really concerned we wouldn't even be approved for a loan! Brittany advocated for us all the way and we approved! If you've read this far, this is where the *above and beyond* customer service starts. We were in negotiations to buy a Nissan Leaf through an online dealer. We had a $250 hold down on the car and we're about to sign papers! After a bunch of back and forth between the dealer and Brittany, she let us know that the dealer wasn't actually able to even prove they owned the title to sell legally! She then went out of her way to find us a simmilar car with a reputable dealer Unitus trusts! We ended up loving the other car way more than the shifty dealer and my partner and I are fighting over who gets to drive it! None of this would have been possible without Brittany's help she really went to bat for us. I highly recommend Unitus to anyone who is just starting out and might not be savvy enough to negotiate predatory lending/financial situations.

Do not get a loan through these dirtbags. They are claiming…read morea lapse in insurance coverage on my auto loan. They added almost $900 to my loan for one month insurance coverage even though I submitted my insurance policy. I am doing everything I can to refinance my loan with someone else. This is how they treat their customers.

The people who work at this location are super friendly and helpful. Also there is a bowl of free…read morelollipops for customers.

Best banking experience in a while! I walked in and the staff was friendly and welcoming. We…read morechatted about them being new to the neighborhood and how excited they were to be here. I felt more like I was at a credit union than a large chain bank

Wells Fargo Bank review, I applied for a personal loan and was approved,I provided all documents…read morerequested by Financial rep,all documents were legible and after the 4th time the rep advised documents were not legible so I fedex copies and yet again playing phone tag ,the rep advised documents were not legible,after going through hoops that were unnecessary, I told rep I didn't go through this on my house loan,I decided to not go with Wells fargo,I got the feeling the rep was harrowing me and lacked professional ethics,how many times do I need to fedex documents. Total unprofessional behavior. I don't see how this bank makes money with la c k of professional ethics.there are many local banks that are professional and willing to give loans to qualified individuals. FEELING HARRASED BY BANKING INSTITUTIONS IS TOTALLY UNPROFESSIONAL PERIOD.

In the late 1990s Wells Fargo Bank was my bank. I was asked a few simple questions that I didn't…read morehave an answer for... I was being racially profiled. I was asked "What do you spend the money on?" when I asked for a roll or quarters... and "Would you like to open a savings account with a personal banker?" I had to tell the bank teller... that I already had a savings account at a credit union... and I wasn't supposed to take so long inside the bank. I told the manager that I was asked the same questions and each time... I answered with a friendly "No,... thank you." It wasn't until I went to the other bank teller that I started getting better customer service. I was told that I wasn't welcome inside this Wells Fargo when a random stray dog (it was a German Shepherd) followed another customer into this branch in 2000. I told the bank teller that I didn't own a dog. The dog was thrown away downtown at the waterfront because it was no longer a puppy. I told the bank teller that I was going to move my account. I did eventually get an apology from a different bank teller at a different location of Wells Fargo Bank (the other location is also in Portland... but in Southeast Portland).

Cap 1 Cafe lovin it keeps me coming back, so convenient across from Pioneer Sq with an upstairs to…read moreview it too, with crazy comfy seating and plug ins all around. Great peeps, bank reps are so friendly and available if you need help to open credit, extend or talk new products, and always some themed giveaways like faux leather purses, windmills, friendship bracelets for March Madness, etc. Cafe has amazing summer free drink MLB promo Mondays and 1/2 off any bev Cap1 Visa holders. Honey Lavender is signature latte and summer sips Blueberry Ube and Matcha to keep you amped. Verve coffee beans excellent as latte vs an americano, bit too carmel Stumptown for me. Warmed ginger lemon poppyseed glazed scone $4.50 was huge, cakey crumb warm with light glaze. Prior visit, oops forgot to get a pic :( $10 hot deli roasted turkey club, bacon, cheddar, with yummy peppery arugula hit spot w brioche bun (or croissant). Sure it will hit yours too!

Date of visit: May 11, 2026…read more I've happened by a couple of these in the past but never took advantage of any of them before, despite having a crazy expensive annual fee Capital One card! We had a few minutes to kill before our food tour and popped in for a Chocolate Covered Cherry Mocha, which was fantastic! Charlene the barista was super friendly (though it was odd that she didn't know the bathroom code and directed us to another member of staff) and if I was a local, I could definitely see coming in here regularly for 50% off my items and maybe getting a little bit of work done in the cafe as well. The space is bright and airy, which was nice, too.

While my experience is a good experience at the Mississippi-and Old Town locations…read more the large teller at the division location makes it difficult to just deposit a check from my job 2 blocks away. I'm aware they accept certain identifications upon the tellers discretion and this particular teller will not accept a federal id. I do my banking at the other locations because this large teller will not accept my federal id. It's the most inconvenient service the bank has offered.

They have improved honestly, it's nice to have the manager of the branch help you do some…read moretransfers!!! That's the attitude!!!

Opened a business account and saw that my name was misspelled. I called to let them know and they…read moretold me that I'd have to come in and fill out name change paperwork. My response was that the account manager literally took an imprint of my drivers license before doing the data entry work for the account when I opened my account via video call. Didn't matter. I still needed to come in to fill out the paperwork in order to clean up someone else's mess. I immediately closed the account. What a waste of time and energy.

As an escrow officer, I work with a lot of lenders - and Kevin Moon at Unitus is one of the best…read more Always on top oof timelines, clear with communication and truly invested in helping his clients make informed decisions on their home loan. If you're looking for a loan officer who's proactive, knowledgeable and truly cares about the client experience Kevin is the one to call.

I am writing to share my positive experience with Josh Lynch, he works at OnPoint Credit Union on…read moreNE Weidler. He recently assisted my daughter and me with a personal loan, and his service was exceptional. Even though it was near closing time, Josh went above and beyond by calling us twice to remind us to sign the necessary documents online. Thanks to his proactive communication and diligence, the loan was ready the very next day. Josh is a fantastic representative of OnPoint Credit Union, and we truly appreciated his help.

I've been with OnPoint for apx 15 years now and I'm finally done. I've just been complacent. I used…read moreto work at US Bank and after leaving that job I moved my accounts to Northwoods Credit Union. I loved them.... a great, personal experience with excellent loan products. I later left them when they moved branches out of my area and switched to OnPoint, thinking the experience would be similar since they're a credit union. Well, busy raising babies and other priorities. Hence the complacency. Now I'm looking back and realizing I'm not happy and I feel taken advantage of. Even at US Bank we at least tried to upsell better products to clients who's account balances weren't sitting in proper accounts. I had a Savings IRA with cash sitting there not earning interest, a whopping savings in a standard savings account not earning proper interest, denied for a car loan (that was a first ever for me but we were just coming out of the recession & had lost our jobs and our home so my credit suffered). Now, we still have cash in the bank, an excellent credit score again, I finally moved my IRA to someone else and it's earning money, but as I'm shopping for a new loan I'm noticing that OnPoint's rates suck and so do their checking & savings accounts. They just go too big for their britches & stopped caring about the member. I just opened a new account with Embold. GOODBYE!

Been a client for 35 years! Good service, good hours, open Saturday!…read more And NO overdraft fees

We had automatic payment set up from an Onpoint checking account to an Onpoint auto loan. For…read morewhatever reason, the automatic payments did not go through for 3 months in a row. Frankly, we didn't notice because the account is dedicated to paying the loan, and we don't look at it all the time. Instead of contacting us immediately to let us know the payments didn't go through, they let us go on for 3 months then affected my credit report by 60 points. The customer service representatives refused to help me or reverse the report even though we always made payments previously and made the late payments as soon as we found out the originals did not go through. Which was only after looking at my credit report. They never notified us. They insist notices were sent in the mail, but we never received them. This is horrible customer service. Had we been alerted via a simple phone call, email, or message in the online banking portal, this would have been resolved immediately. Now my credit has significantly dropped, and the negative report will be on my credit for the next 7 years. Onpoint Community Credit Union needs to start contacting customers immediately when a loan payment is missed via phone call, email, and messages on the online banking portal. This used to be a great credit union; now it is worse than a big bank. We are paying the loan off early and closing our accounts with them as soon as possible. Put your money elsewhere.

This branch has gone out of its way several times to help me when I needed extra attention and…read moreassistance. I can't say enough about how well they take of customers and clients. 5 Star service! Thankv you

The banker, Robert, lacked professionalism. He went out of his way to make the encounter a…read morespectacle after requesting his professionalism. I suggest an alternative place.