This is my honest review when I moved in there was a unbearable smell. A few days later I learned a…read moreresident had passed and the had been in apt for nearly a month. The owners and management were notified of the smell coming from the apt prior but did nothing to contact the resident what so ever. If you raise concerns or issues to management they are overlooked. The building went without heat for 3 weeks in the winter, management did nothing. There is a secure access door in the front that you need a key to but yet the back of the building has no lock and missing a door knob anyone can come in. Kinda defeats the purpose of the secure building front door. Anyone looking for a rental should avoid this complex like the plague it's not worth it.

The apartments are beautiful, I love the stained glass cabinets. Management has been quick to…read moreanswer and questions and send maintenance when needed, like for a leaking sink or toilet. There was an issue with the heat this winter, but they gave me a space heater while they had the parts ordered. They always explained what was going on when called. I'd definitely rent there again.

This place straight up sucks. They don't do anything about fixing the place and making it better…read more When we first moved in they left it clean but dirty at the same time and claiming they "had a professional cleaning crew clean" when the crew is just the office workers cleaning the place. Constant miscommunications on their end I recommend going somewhere else that appreciates you. They will constantly lie to make them selves seem right and the tenants living there will tell you the same. So having to constantly deal with lazy management is frustrating save yourself the headache and stay far away from this place.

Amazing location. Walking distance to Fred Meyers grocery store. Quiet community. Maintenance was…read morealways responsive whenever i needed assistance. Sad to be leaving.

The apartment appears to be nice from afar. But as you get closer you will see it is poorly…read moremaintained and run down. The apartment that we rented was in fact was clean and tidy when we moved in and a great feature was we could pay the rent online. The view from the balcony that overlooked downtown and the Lake were stunning. The thing that I really struggled with is the amount of dog feces all over the property! The tenants would release their dogs from the doorway and let them poop and pee wherever they please and never picked up after them. As you can imagine in the summertime and that heat in K Falls completely STUNK! With the smell of dog poop so bad you couldn't even stand to use the balcony. I think it's great that people are allowed to have pets within their apartment but they have to clean up after thier pets and they "Rookstool property management" has not enforce it.

Zero stars if I could. Took $725 from my $2025 security deposit for nonsense things like accusing…read moreus of having a pet (we did not) when in fact it was blatantly obvious that a dog had previously lived there because my wife is allergic to dog fur. Other things they charged us for were cobwebs when the place is a LITERAL cabin-type house next to the lake. Of course there's going to be a million midges which will bring a hundred spiders. Horrible, horrible place. I rented starting in the winter and didn't know the absolute bug fest in the summer. I'm from out of town so I didn't know how horrid the Klamath midges are. They then charged us for wear-and-tear things like crappy vertical blinds, lightbulbs that WE HAD ALREADY REPLACED. This has never been an issue for me and my wife, as we've been renters since 2017 or so. This is the first place where we had to pay for things they would have done/fixed anyway to prep for the next tenants. Don't rent with Stewart, they will place you in a sh*thole and take away a lot out of your security deposit (out of spite, it seems - they even labeled the cleaning fee as "NO ATTEMPT TO CLEAN" when I fact I toiled over that crap place every night after work for 5 nights).

My wife called with inquiries about a property and after repeated attempts to get said information…read moreI called and spoke with Jack, who insisted he had returned all her calls and e mails. Almost immediately he knew who I was and actually asked me "whats my problem," to which I replied there was no problem, I was merely seeking information my wife was unable to get. I was of course shocked by his attitude and never did get anywhere on the property I was asking about because he "was unable to reach the tenant for their permission to enter the premises." I'm not sure what school of property management he is from, but as both a landlord on my owned property and a renter myself, 9 times out of 10 it is written into the lease that the landlord can enter anytime they want as long as there is 48 hours notice, whether acknowledged by the tenant or not... This guy was totally unprofessional and impolite, and certainly did not "make new tenants feel welcome" as his website states. I guess the housing market in Klamath Falls is so good he doesn't even need to worry about his properties renting! I certainly will not be using them as a housing resource now or in the future, and if you are a property owner considering their services to lease your property, I would definitely think twice.

Very slow process and Terri replies very inconsistently, either at 5:30pm and won't reply for…read moreanother week. She requests more information but doesn't view it/ignores it until way late. Find any other property management!!!! This one is a waste of time!!

Rented from them for 2 years never late. Did a move out walk through with one of them and they put…read moremore stuff on the breakdown of my deposit then what was there. Trying to say I still owe them money when I have pictures and proof of all blinds being replaced. They never fixed anything right. Beware