TERRIBLE! I purchased three vouchers for me and a couple girlfriends through Dealfind which was advertised as "$39 for a 30 Minute Manicure, 45 Minute Pedicure and 60 Minute Relaxation Massage at River's Mist Health Spa ($115 Value)" Not Dealfind's fault at all, I have purchased a lot of good deals through them. But this River's Mist place, let me tell you the story! So I call the same day to make an appt since I saw 635 vouchers were purchased. No one picked up the phone...so I thought, ok they are busy. I called back the next day, and the next, and the NEXT! Still no answer. I left a voicemail. No phone call. A week had passed at this point and I still haven't been able to get a hold of anyone. I asked my girlfriends to try as well and they got a hold of a guy who said he just started there. He couldn't answer any of our questions so we asked if there was another person we could speak to. Nope, there is one nail tech and one masseuse and they are both busy...RED FLAG! Only two people working there? So he said I will have my manager call you back. I get a call from the manager later that day and he says, "Sorry, we aren't able to take three people at once." After talking to him a bit more, he decides three people should be ok. So we made an appt at 1pm on March 25th, 2012. Two days before the appt, we get a phone call saying one of the nail techs wont be in so we will have to postpone. Thinking this appt will never happen if we postpone, I declined and asked if there was an alternative. The guy I spoke to, a fella named Mark, said he could offer us 3 free sauna sessions so we would have something to do while the other two were getting their massage and mani/pedi. All was good to go! All three of us show up in Richmond on the day of our appt, looking for the spa. We finally find it in a buliding marked River Club. We get in and its a ghetto looking tennis/squash club. We walk around looking for the spa and its at the back in the tiny area but there is no sign for River's Mist Health Spa. The only reason I know it was there was because I was standing at the unmanned receptionist desk, i called the number on the voucher and the phone rang. THERE WAS NOBODY THERE. I then asked the receptionist of the tennis club if she had contact info for the spa. She managed to get the manager on the phone whom I spoke with briefly. She said that the appt wasn't written down in the books...well it was already put in the books or else we wouldnt have had a phone call saying it needed to be postponed. She then said, I haven't spoken to Mark so I have no idea. I then asked to speak with the owner, she told me she was the owner....I told her her business was extremely disorganized. Then she said, well thats just fine, you can go get a refund from Dealfind. So that is what I did right before writing this review so the other 635 voucher purchasers know too! read more