Yesterday, Dr. Portnoy was kind enough to fit me in when my Cotton Patch Goose, Light, was hit by a car. Her care and reassurance helped make both of us feel more confident that with time and rest he will mend. My backyard sheep, ducks, and geese fall somewhere between 'pets' and 'livestock' for me. Having vets like Dr. Portnoy and Dr. Gilmore who are willing to provide farm vet services when needed is a gift. I greatly appreciated Dr. Portnoy's kindness and personal attention - even calling this morning to check in and see how we were making out. It makes me more confident having backyard animals when I know I can get assistance caring for them when emergencies inevitably arise. read more

It's so hard to find a good vet. You have to configure in so much. Price, travel distance, good staff and able to trust the vet. Riverside Animal Hospital checks all the boxes for me. They're wonderful people and very attentive to my cats comfort. I've had a few of the vets there and my cats all seem to like Dr. Gilmore. She is gentle, caring and patient. They give you the facts and don't try to push unnecessary tests or specific care for your animal. They absolutely understand my fluffers are my life and I feel safe with my babies in their care. Highly recommend. read more

I took my cat for annual exam and vaccines. After the bloodwork, the doctor called me and told me that my cat has high thyroid levels way above the range, and that he should be on high dose of medication. When I asked about his exact number and the range, the doctor went to check the paperwork and came back apologizing saying that his thyroid level is normal! Then they charged for full blood and fecal test. When I wanted to drop the fecal sample 17 days afterwards, they said I can only drop 14 days from the payment date, and I have to pay again. They never communicated this time window to begin with. I was made to pay a service, which I never got and now they want me to pay again. Overall, I paid $550 for annual exam and a bunch of vaccines. read more

This veterinary is so very good. Dr Gilmore is top tier. Not only is she completely thorough, she is also incredibly kind. All the vet techs with whom I have had interaction are excellent, kind and professional. They know my kitties and treat them so graciously. I cannot say enough about what an excellent veterinary this is. God truly blessed me with such excellence so close to where I live. Thank you, Riverside Animal Hospital. God's blessings be upon you. read more

I have been bringing my animals there for years. Dr. Portnoy is the best. She is very knowledgeable and really seems to care about your pet. There have been a lot of new vets in there of recent, some I have liked, and some not so much. All of them however, including the vet techs really show their love for animals. I've been to vet places where they just come into the room and don't interact with your pet other than giving them a physical or shot, etc. At RSA everyone comes in the room, says hi to my dog, and talks to him throughout. Might seem like a crazy thing for me to comment on, but that is just really important to me. I want to feel like they love and care about my dog, and that's how I feel they can show that to me and RSA and all of the employees I've interacted with, have done that. read more

I'm so disappointed in this Vet practice. 9mts after surgery have to put my dog down. Made my wishes very clear that would spend what ever my dog needed . Spoke to a RI vet and found out the care was very shotty . Never will I recommend this vet to take care of a rodent. Never- mind and beloved fur baby. LA North Providence, RI read more

MONEY HUNGRY MANIPULATORS. I've been bringing my fur babies here for a few years out of convenience but this was the last straw. They're very expensive, and love to sell extras to you. They're very pushy about it and when you decline something that is not necessary they will try to manipulate and guilt trip you into doing it. A month ago I brought one of my dogs for his annual check up. Covid has not been very nice to me financially and when I was approached outside (because they're still doing curbside... which leads to MOUNTAINS of miscommunications and an inability to properly advocate for your animals) I made it VERY clear that I was on a strict budget for his services. I requested to only do "what is required" for this check up, which is an exam, basic testing, and the rabies vaccine. They discovered that my poor boy was fighting an ear infection so we needed to treat him for that as well. I never received an estimate or an invoice on what everything would come to total. After all is said and done, they bring out the bill and it was almost $600 and they ADMINISTERED ADDITIONAL VACCINES THAT I DID NOT AUTHORIZE FOR THIS VISIT. Let alone the fact that you should NEVER vaccinate anyone who is currently fighting an infection. I voiced my concerns that I didn't authorize all of that but they would not let me get my dog back until I paid the bill and they refused to work with me on it. I returned home and immediately noticed a large rash across his stomach. I had to call again and they wanted us to bring him back in to "monitor" and give him Benadryl if needed, that he was likely having a vaccine reaction.. great.. for the vaccines they didn't even have permission for in the first place. When all is said and done I called back to speak to the vet about it because I felt financially taken advantage of and that is a form of malpractice in and of itself, let alone the over vaccinating during an active infection. Dr. Gilmore continued to gaslight me over the phone chocking it up for "miscommunication" and told me it was MY responsibility to REQUEST an estimate. Why wouldn't they offer an estimate to begin with when I mentioned I was on a budget? She didn't seem to care at all that I was concerned about mistreatment. I called back later to ask to speak to who was in charge, her name is Krista, and she was in a surgery and was supposed to call me back. She never did. I work 2 jobs and don't have days off and wasn't able to keep following up but I was never able to discuss my grievances. My dog had a follow up appointment to check on his ear infection so I figured I would just try in person since, clearly, no one was willing to call me back. I arrived this morning for his follow up and they told me that he didn't have an appointment (they cancelled it without my authorization, under again the assumption I wasn't coming back.. again with the communication here...) Dr. Portnoy came out and was trying to "smooth talk" me, telling me that there was no appointment, and I said he had it scheduled. They said they "reached out" to confirm and they sent it to an incorrect email address and then decided to cancel instead of calling after not hearing from me.. again... COMMUNICATION is HORRIBLE. I told her I just need his ears looked at quickly and asked if they're going to take me and she said "I don't have any appointments". I told her I had a really bad experience with lack of communication 4 weeks ago and that I'm not very happy and she continued to try to "sell" me on the reasons they gave him all those vaccines because "we feel these diseases are an every day threat in our environment" and I told her I didn't need to hear a spiel on vaccination and she said "well we don't have any appointments" and started walking away. By this point I was NOT very happy and I yelled "you all fucking suck at communication" and she turned around and said "I don't have time for this" and disappeared. I tried to call (because again you're curbside...) and they kept ignoring my calls. I tried over and over again, and they kept denying. A minute later and Krista (who I thought was a myth at this point) comes out yelling at me saying "You have to leave" and I asked, "who are you?" and she said "I run this place", so I firmly asked, "So, would you like to have a conversation with me?" and she said "No you swore at my staff". First of all, it doesn't matter if I swore.. you're a manager and should handle this appropriately. She refused to talk to me about the problem. I told her they were mistreating me and my dog and they wanted nothing to do with it. She threatened to call the cops on me if I didn't leave. REAL professional. First of all, you don't administer medications without permission. Second of all, you don't vaccinate patients who are actively fighting an infection. Third of all, if you make a mistake like this you make an effort to remedy the situation. Do yourself a favor and save yourself money and go somewhere else. read more

These ladies are the best! My new boy is a little over 2 years old and has seen RAH for his annuals, shots, and most recently an ear infection. Even with the Covid-19 protocols meaning I could not go inside with him - they have taken great care of my pup. I will always bring him to see Dr. Portnoy and staff! read more

We've been taking our dogs and cat here since 2015. We have gone to other vets in RI and they don't compare to the amazing care and attention our furbabies get at Riverside. Are they the cheapest? Probably not. Are they the most expensive? Definitely not. But it is more important to us that we take our guys to a clean facility with a caring and compassionate staff. Absolutely. 1000 percent. Our pets have had laser, acupuncture, checkups, nail trims, etc...and we have never had a bad experience. If you are the type of person who sees a random dog or cat and starts speaking crazy pet person language to them, then you will love this place. Dr. Portnoy has gone above and beyond for one of our terminally ill furbabies. She's consulted colleagues about his condition and contacted other vets in New England to find us the best care. She's amazing! read more

I cannot speak highly enough about Riverside Animal Hospital and particularly Dr. Portnoy and staff! I rescued my little Peanut in June and he came to me "down" and barely able to walk on his back legs. I was able to get him wobbling along but I knew he could do more if I got him the right help. I found Dr. Portnoy and she has this little guy walking on concrete and attempting to run on the grass. All thanks to her amazing acupuncture! The staff are friendly and know you and your pet by name. They care about you and want what's best for your pet. When you're outside waiting, it's often Dr. Portnoy who walks outside to greet you. You don't find service like that just anywhere. If you need any kind of care for your pet, they'll be well loved here!! read more

Riverside Animal Hospital - Veterinarians Near Me - Riverside, Rhode Island

We were 10 minutes late for our appointment and they would not see us. Our dog was in pain, they could have cared less. 10 minutes. I think it was a blessing in disguise after reviewing all of the bad reviews. Receptionist told us that was half of our appointment so needed to reschedule. So apparently we had 30 minutes for the vet to evaluate and perform acupuncture on our dog who has never been there before. Blessing in disguise. Thank you for not seeing us. We are happily going elsewhere read more

Also read Haley's and Tako's response below ! That is the treatment customer get all the time by the "Doctor" also look at Myco's post for over charging I dealt with this place in the past and they misdiagnosed my cat and sent me home with good thoughts that everything will be good and the cat ended up shortly later after another appointment where then and only then they said they did testing and said my cat had feline lukemia and next day or 2 they said he did not have it. So I paid for tests they charged me for but never shown me and said yes my cat has it then said it doesn't and when I asked about it they hung up on me ! . Fast forward I recently needed a vet and they were the only vet I was familiar but didn't trust but I called to get my dog an updated shot figured nothing can go wrong it's a routine shot. When I showed up for the appointment the doctor acted in my opinion like a complete jerk and so RUDE and disrespectful so I just drove away and will never go back and I will never recommend them to anyone else especially with the doctors absolute disrespect after what had happened with my cat they should be ashamed of themselves for treating a customer that way ! Absolutely deplorable service ! I went to them for everything and now I found another place extremely friendly and treated my pets and me like family and 1/4 cheaper at their regular rate. I also believe that they and their employees are probably posting their own reviews here to boost their online reviews score ! Even reviews on their own website shows all 1 stars recently https://www.riversideanimalhospitalri.com/reviews?d3cp_bid=125003291&d3cp_orderby=rating&d3cp_desc=false read more

Avoid this place at all costs. The location and way they handle having their patents in is terrible. They treat you as if you and your dog are bringing in pests in to their oh so fabulous facility (which is terrible to be honest). Nicole Gilmore (registered vet) is completely rude and will try to force you into doing with your pet as she wishes. She believes her opinion is the only right one and will be extremely harsh and arrogant on you if you do not agree. Overall, as a first time dog owner, this place just gave me nightmares. Nicole Gilmore would call me and try to shove her opinions down my throat on how I should deal my dog's life, and would not stop going on and on about how my dog would die and have a miserable unhealthy life if I did not follow her "guidelines". If I were you, I would not even dare to consider this place. read more

We have been bringing our dog to Riverside Animal Hospital since moving to the area in 2017 and are extremely happy with the care that Dr. Portnoy and the entire staff provide. Dr. Portnoy always takes the time to answer our questions and follows up after appointments to ensure that our dog is responding well to treatment. The staff is caring and friendly, and we know our dog always receives the best care. I highly recommend Riverside Animal Hospital. read more

I have had animals through most of my 45 years . So I have had my share of vets through those years. My experience in the past is I would find a great vet but the staff was not great .. or a great office staff but the vet was not great . This place is the perfect combo of both . I love it here . From the girls who answer the phones and work at the front desk to the techs and of course Dr Anna Portnoy .. they have gone above and beyond for us through the years and I'm so thankful for the entire staff!!! read more

Riverside Animal Hospital - Veterinarians Near Me - Riverside, Rhode Island

I recently adopted a 4-month-old kitten from a no-kill shelter. After about three days, I noticed that the kitten's eye was red and gunky and that he was sneezing and wheezing. The shelter offered to pay for his treatment with their vet. However, they are located about 60 minutes from me so I thanked them but said I would bring Boo to my own veterinarian. Previously, I had come to Riverside Animal Hospital with my first cat, Lizzie, for her vaccinations and yearly check-up. Dr. Wright and the vet techs were so professional and friendly! I felt very well taken care of, so I was not at all concerned about bringing my new kitten, Boo, to see them. Unfortunately, however, Dr. Wright was not in and I was seen by Dr. Portnoy, the chief of staff, who immediately began the appointment in a manner that was neither professional, nor compassionate. She grabbed my kitten by the face and said, "does this cat look normal to you?" I was taken aback and thought maybe she was joking so I laughed and said, "yeah he has a little stink eye and we thought it was cute so-" but she interrupted me sternly and repeated her question until finally I was actually forced to answer, "I guess no..?" Without doing any tests or even looking in my cat's eyes, she made the diagnosis that he "probably has a tumor." Then, Dr. Portnoy went on to compare my kitten to a "lemon" and essentially berated the shelter for adopting him out and demeaned me for adopting him. She qualified this by saying, "I guess there are some people out there who like to adopt those dogs with three legs or cats with one eye..." She spoke with a condescending tone as if anyone who adopts a less-than-show-worthy pet is a moron. Finally, when I said (through tears, at this point) that I was keeping him and could she just prescribe me the antibiotics because he was clearly in a state of discomfort, she told me to go back to the shelter if I wanted medicine. To add insult to injury, I then had to pay $41 for this "office visit"!! If you don't mind the "tells-it-like-it-is" personality than perhaps this is the vet for you. However, if you are looking for a veterinarian who is mindful to both their client and their client's pets, look elsewhere. I know I will be looking for a new vet! read more

I can't say enough good things about RAH. Dr Portnoy is fantastic. She AlWAYS gives personal care to my dog, both face to face and with multiple follow up calls to check on her. She never seems bothered by questions or just my general helicopter dog-mom attitude. My dog is like my child so to have her cared for with the same love and respect we show her at home is invaluable. Everyone there gives Lexi kisses and loves just like she gets at home which makes her overall experience of going to the vet muchmore tolerable and even enjoyable for her to see her vet and vet tech friends. I will NEVER go anywhere else again. Thank you RAH and Dr Portnoy for being true animal lovers and such great caregivers. read more

Riverside Animal Hospital - Dog - Veterinarians Near Me - Riverside, Rhode Island

Took my Murray there for an issue, they were great! He's wasn't getting better so called back saw a different vet had some new ideas for him, well he's almost back to normal. The staff was great, they put up with me calling hysterically! Very sensitive to our problem, caring. Definetly would recommend read more

Dr Portnoy has been my vet for the past three years She is the best most caring vet I have met .My Bella Shih Tzu had special needs, lived to be 16 years old and Passed Peacefully in my arms on the 8/29/2020. Thank you Dr Portnoy for always helping with my Baby ... Now we have Dorothy and she is a healthy and a happy cat , she still looks for her Bella but she will be ok.. the staff in the office are all awesome people all caring and loving and all know the job they must do .. You all ROCK!!! Dr Portnoy goes above and beyond to make my animals happy .. They care , they really care . read more

Riverside Animal Hospital - My Beautiful Bella - Veterinarians Near Me - Riverside, Rhode Island

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AVOID THIS FACILITY!!!! They called me 1 hour prior to my appointment with my new puppy to tell me I was not allowed on their premises because I had previously tested positive for covid. The rude receptionist inquired if I had a negative test. I explained to her the CDC guidelines which state a person can test positive for up to 3 months after a positive test, so no....I did not get re-tested. However, I am no longer in quarantine (haven't been for over a week). She then stated it was "protocol". I asked if my significant other could take the dog and was again informed they "don't see animals that are in a household with someone that had COVID". Are they really that brainless to believe during the past year, they haven't seen an animal that was in a household with someone that had COVID? Another thing, so why when I originally re-scheduled this appointment (which I mentioned I was re-scheduling the February appointment because I tested positive) did they re-schedule the appointment?????? I am being discriminated against because of a prior illness and the State will be notified of this unfair practice. My puppy will be better off not being associated with this ridiculous and outdated facility. Good riddance!!! read more

We adopted 2 cats after our cat and dog passed away a year apart from each other. It wasn't something we planned but they were out in the cold and being neglected - it was also a bad winter. This was the vet the previous owner took them to, and even though it was 20-30 min away for us we kept going there figuring that would be best for the cats. Right off I realized they were higher priced than others we have gone to and don't do any complimentary services, such as nail trimming. We found out yesterday that one has hyperthyroid and needs meds. We called ahead of time and asked about a human grade version, because we have the Walgreens Rx plan and it saves a ton of money on pet meds. They said there wasn't a human grade. $67 later, I learn that there is a human grade, it would have been $6 and even the same med is online for $27. I called, they apologized - but that doesn't cut it with me, $40 more than online for the exact same thing and $61 more than a generic version for anyone is a lot. the people are nice, the facility is clean and the appointments are ontime. Those are the pluses, but I feel, like my past vets, if you can save some $ for your clients then do so. It just seems like the right thing to do. And I'm angry. Loosing a "lifetime of our pets" client to nickel and dime folks is a shame. I already set up a new vet closer to home and I will be going there with my "kids" from now on. read more

I have followed Dr Anna Portnoy from Vet hospital to vet hospital! I couldn't find another Vet who was compassionate and knowledgeable. She takes the best care of my dogs as if they were her own. I have an English bulldog and I also had a French Bulldog ( both high maintenance breeds!!). The staff is so welcoming and knowledgeable. I would highly recommend Dr. Anna and the Riverside Animal Hospital read more

We LOVE Dr. Portnoy and staff!!!!! Everyone is knowledgeable, kind, caring, personable and honest. Having moved from CA, we are comforted to know we have the care and kind compassion for our beloved Pittie, Gamsy. Thank you all!!!! read more

The staff here is amazing! They are kind, compassionate, and caring. Not only to my pets but also to my family. It was a hectic day for me with my furbabies and human babies, the staff helped me getting the stroller inside, then gave my older child a coloring book and crayons (even busted out stickers). All so I could take the time to be thorough with the Dr about my pets health. When I explained I just don't have the money to do all the fluff they were very accommodating, and helpful in prioritizing what was most important. Thank you all!! read more

I recommend Dr. Wright and the Staff at Riverside Animal Hospital. I needed to bring my 20 year old Cat, Rosie, in about a week ago as she was in failing health. Dr. Wright was professional, honest and caring when dealing with the situation. She tried some reasonable interventions and medications to help. Without reservation, I recommend Dr. Wright and her genuinely concerned Staff as a Primary Veterinarian. 4.5 Stars. read more

The staff takes care of my dog like their own. Unfortunately my pup tore her ACL and had to get surgery. Throughout the whole process they assured me that everything was okay and made her as comfortable and happy as possible. Every time she walks through the door the staff is ready to see her and give her plenty of love and treats. read more

I had a cat I was bringing there for 21 years. Now I have have a 17 year old that I've been bring there .I love all the girls there .Dr anna Portnoy is the best read more

I began coming here in 2016 shortly after moving to RI when my dog developed an eye condition. They fit her in right away even though she had never been before. Staff is always very helpful and accommodating. Dr. Wright is wonderful. I like them so much that I have continued to go after moving to Lincoln. The facility is always very clean, and they always make me feel like they truly care about my dog. read more

This is a small veterinarian's office, so the word "hospital" in the name is a misnomer. My cat got good enough treatment here. I can't be enthusiastic, however, because their fees are over the top. Vets used to be affordable, but now I pay more to the vet than I pay to my own doctor. Unfortunately, my darling cat had to be put to sleep (that 10-minute procedure cost $82.50 all by itself). Now I plan to go pet-less just so I can avoid being ripped off by vets. read more

I went to Riverside Animal Hospital when my cat started throwing up frequently for several days. By the time I took her to Riverside, I was quite panicked and upset. However, every single person at Riverside was extremely friendly and empathetic. It was a Saturday, and they were very busy, but they squeezed us in, even though we had never been there before. We ended up having x-rays done. The vet told me up front how much they would cost and didn't push for any unnecessary tests. This was my only experience with this vet, but when it's time for a checkup, I will be taking my cat to Riverside, and I would definitely recommend them to a friend! read more

As the Animal Control Officer in the east bay area, I have been working closely with the doctors and Vet Techs at Riverside Animal Hospital. I have been very pleased with our working relationship. All of them have welcomed me and the animals I have brought to them which they attend to with wonderful care and compassion. I also bring my own animals to them for treatment and again feel they receive excellent care. We recently had one of my cats become very sick. Dr. Harris, Dr Portnoy, Krista and the staff were so compassionate towards my family and I. I thank them all for their care and compassion and look forward to our continued working and family pet relationship. read more

I've been taking my beautiful rescue pit there for over two years. Dr. Anna Portnoy is my go to doc, I don't know much about the other doctor but when I get a good one I tend to stay with the same person. Everybody there are really friendly. The facility is clean and the best part is that they have one room with a door that goes outside which for me since my dog is not a fan (tolerant) of other animals I go through that door. Through that door is the main parking lot. Sometimes the parking lot looks full but it's ok to park on the grass. I haven't used the other services but if I needed to this would be the place. read more

They're awesome - all of them - super awesome! Have two dogs that go here for annual physicals, monthly nail trims and occasional boarding. The staff could not be nicer. The cost is inline with other vet offices and they are super knowledgeable about all things pets. As a bonus, not only do they love animals, they are pretty swell with us humans too. read more

I took my Chinchilla there yesterday and was very happy with the service, attention to detail and knowledge. The vet was extremely friendly and explained everything in detail to me. Good place to bring exotic pets, which is hard to find qualified vets that take animals beyond dogs and cats. My cats will now be going here as well. read more

Not very good at all...I have 2 dogs and ever since I started taking them.there ,both dogs health had depleted numerous visits for the same.symptoms and no answers with no results ..kept having to go back and fourth and now my dogs have some king of infectious skin.problem which they didn't have until.i started to take them.there...the rooms are not cleaned ,fur.all in them ,floors are very dirty,they don't have any place to tie ur dogs up.so when paying u have to hold on to tjem.and hope it's easy,nothing to clean up a dogs poop or.pee if they happen to do so ,not organized ,not clean,treatment is horrible,very expensive,and hope that u don't get the fill in doctor cause she is just a moron and called my very lean ,good shape.bluenose fat ...so far from.fat...lol...place is a joke ...keep your dogs away from.them ot whatever other animal you have read more

Riverside Animal Hospital is where we bring our 6year old Stellar and 9month old Wynnie for all their medical needs. The skilled staff is always very courteous and helpful. The professionalism of the Veterinarians is superb. My girls love Dr. Anna Portnoy and so do we. read more

I would definitely recommend Riverside Animal Hospital to anyone, they are professional, clean and accommodating to clients. Dr. Wright is the best she is so gentle with my kitties and bearded dragon, very thorough exams and always friendly, I always feel like I'm part of the family when we stop in :) You can not put a price tag on the service that you get here they know your name when you walk in the door and really take the time to make sure I have all the information I need and I feel like my pets are leaving healthy and happy! Thanks guys and keep up the good work read more

My dog was being irritated by a sebaceous cyst and needed to see a vet. We moved to Barrington last year and adopted the dog 4 months ago. Our first vet experience in the area had not gone well and we decided to look for another facility. From the moment we drove up to the Riverside Animal Hospital, we knew that this was going to be a friendly experience. The property is set back from the main road and the building is brightly painted and quite inviting. When we walked into the lobby, the front desk attendant immediately came around, crouched down and greeting Tove. She was genuinely interested in her well-being. After setting up the examining room adjacent to the reception, She took down all the pertinent information about Tove and her condition. Less than 1 minute after being escorted into the examining room, Dr Wright entered and also immediately greeted Tove with kindness and affection. She asked about what I perceived to be her condition, kindly checked he vitals and then proceeded to examine the area on her hip that was of concern. Dr. Wright validated it was a cyst and asked if she could take Tove to another room where they would shave and treat the affected spot. When she returned, she confirmed that the cyst was empty but that I should keep watch to ensure it didn't reoccur. Throughout the process she was upbeat, informative and very attentive to my Dog's presence. This is our new veterinary hospital and we couldn't be happier! read more

I have been trusting the wonderful staff at Riverside Animal Hospital to care for my dogs for many years. Dr. Harris is awesome and the staff makes me feel like my dogs are part of their family..... read more

I find the doctors and staff to be very friendly and helpful. Unlike my former vet, I do not feel that I am being over sold or guilted into unnecessary test. The staff always takes the necessary time to explain all procedures and recommendations. I highly recommend this animal clinic. read more