Very organized and professional. Appointments wait in their after arrival and calling the office to provide a color. Staff shows a color to call in each appointment. Good separation of patients. He advised this is an expensive practice to use. read more

A wonderful experience, loving, kind vets willing to help gave a great diagnosis and offered an option that was affordable, reasonable without like breaking the bank read more

Fantastic caring Clinic. Everyone thinks their dog is the best, but Greenwich Valley makes you think that your dog actually is the best.

I'm sure they are fine ethical veterinarians. But the office is sooo bad. They greet you at the door with a sign that says "stop!" And then you have to call the desk to ask permission to enter. I had to call 3 times to get someone on the phone. She told me to just wait outside because there is another animal in front of us. Okay. I mean. It's 6 minutes past my appt time but okay. So... there's a lot of construction and noise. And it's WINTER so I ask if I can sit in the car and they can call *me* when they are ready. Sure. Just watch the door for when they come out with a purple piece of paper..? Ummm. What? This office seems to really like the Covid procedures and creating barriers and annoying people. I am happy to wear a mask, stay distant whatever. But it's not the norm anymore and it's gotten so that a sign that says "STOP!" feels antagonistic. Which I think is their goal, honestly. I guess they are nice to animals. It's people that get in the way. read more

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I'd been going to Greenwich Valley for years and stayed because Dr. Sheckles is outstanding. I cannot say the same for the rest of this organization. I got a call that my dog made it through surgery and they called the wrong person! My dog did not have surgery that date. Robin, vet tech, actually laughed! I was appalled! They have also misdiagnosed my babies several times but I let it go because I like Dr. Sheckles. Another vet had me put antibiotics on my dog's eye when it was a growth and not an infection. Kim Nelson, owner, would not prescribe a med that my dog takes and has been taking for over a year unless she saw him. My regular vet was out. I simply asked for a refill and "Dr" Kim would not do much as to give him a 5 day supply to keep him from hacking (nothing new!) . He has a partially collapsed trachea). I consider Nelson's refusal to simply refill a prescription to be negligent. I'd thought of leaving several times but stay because of one doctor. This past incident was the final straw! I cannot say that i would recommend this clinic! read more

Dr. Nelson and the team at Greenwich Valley are AMAZING! We've taken our dogs here for over a decade and this is the absolute best veterinarian in the area. From routine visits to emergencies, Greenwich Valley Vet is always there for us. We've had multiple emergencies with our bulldogs and Dr. Nelson and team have saved their lives. We can't thank Greenwich Valley enough for always being there for our dogs. You're the most amazing people and thank you for caring for our family! - Doug & Tracy read more

I am leaving this review specifically to respond to the client who complained about having to wait in their car before entering the clinic. Thanks to a gross misdiagnosis by one of the owners of a nearby alleged state of the art emergency hospital, my dog became reactive from a spinal condition because it took me 1.5 years to have Tufts correct it. Because the pain (that surgery resolved) lasted so long, protecting his body from more pain became a habit. Not only does waiting in my car avoid his likely reaction to other dogs coming near, it minimizes the stress for him that almost all dogs feel during a visit to the vet Dr Nelson started this practice during COVID and I'm grateful that she had the wisdom to continue it. If that complaining client has a dog that is dog friendly, Dr Nelson should be thanked for protecting that client's dog from dogs like mine that are not. read more

We had a senior dog who was failing. We made an appointment to take him there to be euthanized. We waited for quite a while to see the vet. We felt that there was no compassion from the vet, felt rushed. Other friends told us how they make their final moments special. We've taken our dog there for years and this was a heartbreaking experience. We should have requested Dr. White or Dr. Courtemanche who have always been so kind. I never got the vets name, but it was an awful experience. read more

We had the most amazing experience...... my dog has part chow in him and can be mean. I was so nervous taking him to this vet because we've had bad experiences with other vets, but Dr Nelson knew exactly what to do and not to do with Dylan. She gained Dylan's trust and that's all we needed to see. She's an amazing vet and I am so thankful we found her! Plus the staff was great and the price was right! read more

I would think twice before bringing your pet here. My dog was extremely ill, and this vet whom I've been going to for a long time and have spent a lot of money at , would not take the time to look at her. My dog had passed away. The cold receptionist there could care less about my dogs health and basically was told mid next week is all she had. I would hope anyone bringing their pet here could be in the same situation when you need their help the most. They will leave your pet to pass on, because that doesnt fit into their schedule. This place should be shut down. read more

UPDATE TO ORIGINAL REVIEW WHICH YOU CAN READ BELOW THIS REVIEW. ***These people DO NOT CARE ABOUT YOUR PETS!! I received a letter from this vet stating that they read my Google review (a photo of the letter as well as of our pets are included in this review-see below. Also, the blood on the top of our dog's tail is NOT from the abscess-the vet literally shaved SKIN off of his tail with the hair. He required additional medication from our new vet to treat this injury that Greenwich Valley gave him. I thought vets knew how to shave safely. Yes, the VET did that!) and that my dog was no longer a patient as a result of my review. They dropped him MID TREATMENT for an unresolved abscess and while he had a follow up appointment. We found a new, wonderful vet who very much cares for the animals and whose staff is courteous and appropriate. This is not the first issue we had with this vet. We had another dog previously, who was our world for 14 years. ON THE DAY HE WAS EUTHANIZED for congestive heart failure which the doctor stated was not treatable, I had to BEG for an appointment, once again from Nicole. My dog could not breathe, would not lie down, and was gasping for breath while Nicole tried to tell me that it was "just because he's an old Pug." I could write volumes of issues we went through with this place. I can assure you that your pet does NOT MATTER to them. Obviously money matters to them more than anything else including inept office staff, because if they cared about pets they would take steps to correct issues brought to their attention rather than send a customer who left an unfavorable review their pet's medical records while the pet is activity being treated by them for a serious infection. That's not caring about animals. That's cold and greedy and those are two characteristics I do not think anyone would want to entrust their pets' lives to. Also, our present dog whom they discharged from practice mid-treatment because of an internet review that the pet had no part of, is a 2 year old, blind American Eskimo Pomeranian mix. His name is Ralphie. He did not deserve this. My beloved Pug was Walter. He did not deserve to have to suffer as long as he did because Nicole didn't want to give him an appointment and who chose to make diagnoses over the phone, which she is not qualified to do. They make the money here at Greenwich Valley Vet, but it's your pets who pay. And they DO NOT CARE. Punishing people who leave honest reviews on Google by discharging their pets from care because of a review the pet had nothing to do with is NOT compassion for any animal. Be aware of this vet's real priority. It's not your pets. ***THIS IS THE ORIGINAL REVIEW:*** Nicole is rude and will give advice over the phone that will kill your pet. BEWARE!! Happened to me twice with two different pets. Office manager is a nightmare. The vets are fantastic if you can get Nicole to give you an appointment! read more

Greenwich Valley Veterinary Clinic - The letter we received from the vet stating that they were discharging our dog mid-treatment because of an honest Google review. - Veterinarians Near Me - West Warwick, Rhode Island

The most amazing staff. Dr Nelson has been taking care of our animals 15+ years. IHer team of people is amazing. Best in Rhode Island read more

Greenwich Valley Veterinary Clinic - Keeva loves everyone at Greenwich Valley Vet. - Veterinarians Near Me - West Warwick, Rhode Island

Dr.Nelson is a extremely caring and capable veterinarian! The entire staff is very helpful!

MY 4 YEAR OLD RESCUE DOG IS DEAD DUE TO GROSS MALPRACTICE. DO NOT TRUST THESE PEOPLE. She was 4 years old and the love of my life. I adopted her when she was 1.5. She was diagnosed with Addison's disease last Thursday and put on prednisone. I received the lab reports, which Dr. Nelson had on Friday, today. Her creatine level was 7,573. The normal range is 10-200. She did not share the numbers when we spoke on Friday. In her message on. Friday, she said "President Kennedy had this disorder", undermining the severe condition.. She ran an additional test on Friday, never called me with the results. I called the office yesterday and did not receive a call back. At 6pm Molly suddenly died. We rushed her to Ocean State. They did two rounds of CPR and gave her two injections to try to get her heart to beat. It was too late. In addition, she had an abnormal blood test in November of 2019, which was not addressed by Dr. Landroche. There is a note that says "kidney profile?" Obviously never communicated to me or performed. I am contacting the licensing board.I ONLY received the lab reports after Molly died because I requested them. Otherwise, I am certain these outrageous numbers would never have been shared with me. I am disgusted. I will NEVER forgive myself from removing her from Dr. Leah Fischer's care at Woodriver Animal Hospital. If Molly had still been under Leah's care, she would still be here. read more

Greenwich Valley Veterinary Clinic - Veterinarians Near Me - West Warwick, Rhode Island

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We have been using this clinic over 10 years. We started going to them when I worked in the neighborhood and now we travel from Providence to keep our animals in their care. When our cat Beau was at the end of his time with us, they staff including Dr was empathetic and upfront always. And we were winey pushy and they kept on track. We are now with dog and still getting superb care for Haley and that helps us as a family. Never felt a money gouge from this clinic, they give you options. read more

Ozzie loves the staff at Greenwich valley Always accomodating for appts. Love the docs read more

Greenwich Valley Veterinary Clinic - Veterinarians Near Me - West Warwick, Rhode Island

I moved to this area about three years ago. I've been bringing my dog here since we arrived. The staff is always friendly and helpful. When I had an emergency, my dog had been attacked by another dog, we were seen immediately. Each doctor, and I've seen all of them, has been very professional and expert. We recently added a kitten to the family, and I was amazed at how relaxed she was while she was examined. I wouldn't consider bringing my pets anywhere else. read more

If you are looking for a loving, gentle, kind, caring place for your pet to be taken care of, this is the place to go. Any time we have brought our dogs to them, they have been wonderful. They are knowledgeable, efficient and they communicate very well. They treat us and our puppies like they have known us our whole lives. During this pandemic, they have taken the appropriate precautions to protect our pets, their owners and themselves. Very impressed. No better place to take your pet!! read more

I am a first time pet owner and Dr. Kim and the staff at Greenwich Valley but me at ease!

I called Greenwich Valley for a second opinion on my sick cat. I had taken her to another vet and had tests done, but, they showed no sign of illness. I knew she was not eating and I was concerned, I got an appointment the same day. The staff from the person that took my call to the vet that examined her were all caring and compassionate. Recommendations were made and she is finally eating again. I would definitely use this practice again. read more

They are amazing. Barbara at the front desk is always so kind and helpful when I call and we only see Dr Kim Nelson...she is super. We have two labs ages 13 and 10. I relocated to Boston 6 years ago and still 'commute' whenever one or both need a vet visit. Would never go anywhere else. read more

My family has used this vet and it's staff for over 10 years. We have brought in our three cats and now our dog. When our cat got into a neighborhood brawl,, we rushed to a closer vet who was more then willing to set up payment plans and left us feeling beat up like our cat, Beau but once we went to East Greenwich, told put some Neosporin and keep it clean.. When it was time for our animals to transition, they treated us w empathy and honesty. I appreciate their service to me and our extended family. read more

I wish I could give Dr. Kim and the Greenwich Valley Veterinary Clinic more stars! After having some awful experiences with our former vet, I had to find a new one. Enter Dr. Kim. We walked in early on a Saturday morning and we were the only people there. We have two very excited dogs (new people? new smells? YAY!!!) and the staff was down at their level playing with them the second we walked in the door. When it was time to see Dr. Kim, the first couple of minutes were spent with her getting a tongue bath from the dogs. You can tell she loves animals and they love her. She explained everything she was doing and let us decide what vaccines we wanted to give the dogs. She gives options of vaccines based on the dog's lifestyles and does not judge if you pick some and not others. She does not believe in over-vaccinating, but wants to make sure your pets are healthy. Also, when we were all done and got our bill (after several shots and tests) it was very reasonable! Dr. Kim and her staff get 8 very enthusiastic paws up! read more

I have a vet at another location. I will not name it, but I will offer one contrast that this place to my vet. A friend recommended this place to me. I decided to take a ride by to check it out. The first thing I noticed before I was even completely inside was the smell of poop and pee for lack of better words. This place is supposed to be an animal hospital. This odor was very unsettling to me. This is supposed to be a animal hospital more or less. I would expect not to smell any odors like this at a place like this. My vet is very clean and odor free, like an actual hospital. Despite this, my friend highly recommends the vets for their love of animals and their sincerity, one thing my vet seems to lack. read more

These professionals know how to care for animals as well as for their families. Having lost one cat, we know how much they care for each patient as well as for the caretakers. Thank you doctors and staff for being so kind and caring. read more

Wonderful place to bring your pets to be seen. Great veterinarians on site and staff.

Excellent service, really kind and thoughtful. Last week, when the world was shutting down, I called with an emergency about my 12 year old beloved Gigi and they got her right in, assessed her issues and came up with a solid plan. So grateful for their professional approach in difficult times read more

I think that I have been going to see Dr Nelson and her staff since she opened the practice. I can not say enough about them. Every need that my dogs have had is a met. She is presently helping me raise my second service dog. Simply the best. read more

You won't find better doctors or staff than the team at GVVC. They are knowledgable, compassionate, caring, top notch. I would never go anywhere else. read more

Everyone at Greenwich Valley Vet is courteous and helpful. Dr. Nelson has always been spot on with her diagnosis of any of my animals issues, and if she says she will call you with results, she does. I wouldn't trust my animals care to any other practice. read more

We used Greenwich Valley for about the past 5-6 years for our rescue mutt. When Dr. Sheckles discover a large tumor a weeks ago, we knew our poor guy only had a short time left. She suggested an x-ray to get a better diagnosis. Last week I took time off from work and brought my dog in for the x-ray, and asked if I could talk to Sheckles about the procedure before leaving him. Rather than discuss the matter, SHE TOOK A CUSTOMER WHO ARRIVED AFTER ME INTO AN EXAMINING ROOM AND SHUT THE DOOR!!! The receptionist informed me that Sheckles wanted me to just drop off my dog, who would then be caged, and in between appointments Sheckles planned to take care of his x-rays. I could return in a few hours to pick him up. There was just so much wrong with this whole arrangement- most of all, the fact that she saw me waiting to speak to her and couldn't be bothered to take a minute to meet with me. I am sincerely grateful for the assistance I received from Barbara, who arranged for a prescription to make my dogs last days on earth more comfortable. And I am profoundly disappointed in Dr. Sheckles. read more

I have to say that I am disappointed. I am a new customer and waited months for an appt. Then, I wanted to stay on my pet's current medication for flea/tick and heartworm. They did not carry it, but gave me a paper prescription--which it turns out is no good in RI since there are no pet pharmacies. Then, they refused to approve it over the phone with the mail order pet pharmacy because "it's not their policy to do that, it takes too much time". Mailing it in takes 2 weeks to get the meds and my dog needed it in a week. They actually told me to go back to my old vet to get it filled (and that isn't possible since my dog's checkup was not with them!). I just felt as if they did not have my dog's health as their first priority. They knew a paper script was useless in RI and did not say "this could be tough to fill." Honestly I don't think that's a vet I want when they don't care about helping a customer or a pet. read more

This veterinarian hospital is great. Very informative Vets. Each time I go the staff is very pleasant. I have never had to wait a long period of time, pretty punctual. The veterinarians always take there time and complete a thorough exam of my canine. I have referred friends and they all have came back with positive things to say. read more

Love this place! Everyone is pleasant and helpful. I was recommended by a friend and I'm so glad I listened. Reasonable prices and excellent service. My dog is not muzzled just because she's a chow. The other vet would muzzle her even though she was not aggressive at all. Wasted so much money at another place for skin/itch issues with no relief for my poor dog. She was seen once here and they prescribed 2 things and since then my dog hasn't scratched once after having issues for 11 or so years! read more

I've been very pleased with the care Spot has received at Greenwich Valley Vet Clinic. She is followed by Dr. Sheckles but has seen a couple of the other docs when Dr. Sheckles was unavailable and all the staff there have treated her wonderfully! read more

By far THE best animal hospital anywhere. Dr Kim Nelson's level of expertise, care and compassion far exceeds any other animal clinic or veterinary service. This is a place that genuinely understands that our pets are family members. Voted top vet in RI Monthly and it's easy to see why! read more

Staff is awesome and they are extremely affordable. My cat is not a fan of the vet but they did a great job. I would recommend them highly. read more

I've been to a number of vets in the last few months, all of them not knowing how to help my extremely sneezy and coughing cat. Many of them said that "This was just how he is" after I spent a ton of money, and sent me on my way. This was the first vet to have a plan, and a back up for if things didn't go right. He got my boy on a month of antibiotics, and now I haven't seen in sneeze or cough in 2 weeks! Very friendly and very accommodating. I would recommend. read more

I've been bringing my Dog to this veterinary clinic for a few years now. The facility is extremely clean at all times. The front desk staff is unmatched. They are knowledgeable, efficient, professional and really friendly. My calls are always answered promptly and there is minimal hold time. I've seen both the male and female vet. They are both very good vets, however, the female's bed side manner is better and I prefer to see her. They are not like other vets that constantly nickel and dime you and jump to recommend costly procedures. I've never had to wait to get in to see a vet and and I have never had to wait long upon arrival. Can't recommend this clinic enough. read more

I brought my dog here for the first time. Ted is very good with my dog who was very nervous. There is a lot of room in the waiting areas to keep the more nervous dogs separate from the others to help avoid any conflicts. Everyone at the desk was very friendly and helpful. This is where we will bring our dog from now on. read more