These guys were amazing! Answered promptly. Were able to come help right away (water intrusion in…read morebasement). He updated me when he was slightly delayed in arriving. They worked quickly getting things resolved. In short order, the water was gone, things were cleaned up, and fans set to dry it all out. He was very thorough and checked areas of the basement we hadn't thought to check because there was no visible water intrusion but the sensor was picking up moisture so he put a fan on it. Their quick response, clean up, fans, and expertise were well worth what they charged. They followed up and double checked how things were going a couple days later. Very happy with them! Frankly hope I never need them again but it's nice to know they're there if I do.

Ben came out when we had a leak in our kitchen. He came within twenty minutes from when I called…read more They did a great job getting us back together in record time. Thank you Julie

i wouldn't wast my time or money with first Choice…read morerestoration the guys they sent Completely smelled of weed and I would see them hitting there vapes not giving a crap that I was there they don't drugs test there employees So unprofessional

company hires min wage temp laborers to do garbage work. Bids high and makes employees pay for…read morematerials like paint brushes and basic safety supplies out of their own pocket!! Extremely unprofessional, surprised they haven't been shut down by L and I! Plenty of other choices in the valley, don't give these creeps your business!

We had a catastrophic plumbing leak. Home had only been empty for two days, in that time 3…read morebedrooms, a hallway, and bathroom were saturated. All the flooring was puddled - waves on the water in our master bedroom. Obviously, we freaked out, called a friend and got a recommendation for France. They were at the house within 4 hours and got to work with industrial dehumidifiers and fans. An isolated 'dry space' was created. It took a full week to fully dry, but they had sophisticated equipment to show areas that still needed time. This was infinitely valuable, long-term. Drying work was done by we'll say Team-1. During drying, Team-2 restorers were assessing damage and creating a very detailed repair plan. They negotiated this plan with our insurance, settling on a full-value payout. Team-2 was flexible in using the insurance money in the highest-value way possible. Repairs did take 6 weeks, but we're in a rural area, and the repairs totaled over $30,000. It was a big job. Further, we had a holiday deadline and France found a way to meet it. End of process, everything got fixed, on time, and we weren't out any more money beyond our deductible. Hopefully, this will be our one and only interaction with a major homeowner claim, but if another ever happens I wouldn't hesitate to call France.

Not honest. They set a budget with the insurance company for my flood but didn't stick to it. No…read moredetail for me to check. Lots of things had to be redone cause they did it wrong the 1st time. Example: they installed the furnace room door so it opened inward covering the furnace so it cover the service when door opened. That was not how it was initially installed. They didn't put doorknobs on folding openers and had to plug the hole made and start over. They installed doors then had to uninstall and take back down for new paint , etc. Poor communication throughout the project. Took nearly a year. Lots of delays and ABSOLUTELY NO COMMUNICATION ABOUT GOING OVER WHAT THEY AGREED TO WITH MY INSURANCE COMPANY. NOW I'M SUPPOSED TO PAY ?$8,000+ no questions asked over and beyond what was agreed to. Don't use them. You'll regret it!

I would not recommend Heartland restoration to anyone. they don't have any certified person…read morewatching the inexperienced people work on your house.I have work that has not been completed under my sink you can see all the pipes sticking out of the walls they broke my light on the ceiling never replaced it left gaps in the ceiling a walls. They never got the permits to install the hot water heater or the plumbing. I have been looking for a new contractor to finish the job. I also have lots of pictures and videos

From the owner: Heartland Restoration LLC provides complete restoration and reconstruction for homeowners facing…read morewater, fire, smoke, or mold damage throughout Wenatchee and the surrounding North Central Washington area. When disaster strikes, you need a local team that responds fast, communicates clearly, and stays with you from the first emergency call through final walkthrough. We're a family-owned company that understands how stressful and overwhelming these situations can be, and we're here to guide you every step of the way.

Communication was excellent throughout the project. Austin kept us informed at every step, was…read morealways available to answer questions, and addressed any concerns promptly. The project stayed on schedule and within the agreed-upon budget, which we greatly appreciated. The quality of the work exceeded our expectations. Every detail was executed with precision, and the finished result exceeded our expectation. I highly recommend Austin with Gibbs Construction for any project, big or small. Their expertise, integrity, and commitment to customer satisfaction are unmatched.

Excellent work. Austin replaced all the rotted water damage in my wall and floor and made it all…read morelike new again. I highly recommend you use him.

Had a burst pipe in the bathroom. Joe and his crew came in and took care of is right away (after…read morethe plumber). Joe was kind enough to assist me and explain the process to me, I've not gone through a situation like this before. I very much appreciate the expedience in getting the moisture handled! I would recommend highly! Natheena

Our washing machine flooded and they did a awesome job mitigating the flood, drying out the room,…read moreand demo-ing away damaged portions. Joe and his team were courteous, efficient, communicated well what and why they were doing, and did a great job. Highly recommend.

Absolutely the worst company every to walk the earth. Lies empty promises and horrible work. Do…read moreyourself a favor and run from these people. Ask a question and you will get the run around and a story filled with lies as to why they won't do anything. There are plenty of companies to hire. Go pick one of them!!

Kevin was so easy to work with. He walked us through every step of dealing with our insurance…read morecompany and helped to get the job done in as quick of a time as possible. The cleanup and restoration process was done so efficiently and was so easy on us. We barely knew they were here. They were all so friendly and professional. The finished project is amazing. Thank you Kevin and team. Highly recommend them.

Had a leak at back of dishwasher, did damage to floor and cabinet…read more had baxter come to give estamate. they came ,set fan in place to air out a floor that i allready had dried out. they unhooked dishwasher and hose to garbage disposal moved to garage. came back next day and wanted to get asbestos and lead samples to send off. i just wanted estamate!,. now they wanted to do nothing until samples came back. i told them no. i just need est, and i wanted dishwaser (new that i installed) hooked back up, they said they would have to call plumber? they unhooked but do not have skill to hook back up?. they just left and did not hook up anything... terrible company, others told me to not use them ? they were right. again all i wanted was a estamate !. would not have them change a roll of toilet paper...

I recently had over 2 feet of water in my crawl space. After a call to Baxter, they were on site…read morewithin an hour to pump out the water and start dealing with the absolute mess of damage. Zack and his team handled getting a plumber, electrician, and everything else needed to make sure it did not happen again. As a fellow contractor in the valley, we pride ourselves on effective, proactive communication with customers and making it look like we were never there in the first place. I seldom find other businesses doing the same. However, Baxter was over the top, keeping me informed and cleaning up everything after themselves as if it never happened.