I have been seen at Waterford Family since I arrived in the QC area four in a half years ago and…read moremust say, I have been pleased with their services and how they took care of my during my visits. I never had a problem with payments being paid or services rendered. Now that I am leaving the area, the ladies will truly be missed and I hope I am able to find a dentistry at my next location, that provides the same kind of services as Waterford Family.

I've never had a worse experience with a dentist. If you go here, get everything in writing, double…read morecheck your credit card statements for being overcharged, and expect the staff to judge you and gossip about you after you leave. Or better yet, just go to a different dental office. There are plenty to choose from.

I have issues with severe childhood trauma and they were so great with me. Dr Malloy is a…read moresweetheart and has a very personable chairside manner and the hygienist, I think her name was Christine was amazing as well. Aspen doesn't hold a candle to Crow Valley. Thank you Christine and Dr Malloy. You treated this old lady very well and eased her fears nicely.

Patient be aware. Don't be fooled by the good reviews. This office actively campaigns for people to…read morepost good reviews. I have worked in the healthcare industry for over 30 years. I am extremely disappointed in the customer service of this dental office. I had numerous issues over the course of the one year I went there before switching. Dr. Malloy seemed caring and compassionate but his support staff were rude and unprofessional. I'm going to try and summarize without writing a book: 1. 1st appt insurance estimate for crown and night guard (I showed Dr Malloy at picture and he said he could make me the same one). I told hygienist I do not do fluoride when she asked me. No Fluoride was applied to my teeth. 2. One month later temp crown applied by dental assistant. She was inexperienced and made it too thin. I expressed my concerns during visit but she was confident she did it correctly. Front office staff told me I owed entire amount for crown and insisted I pay it that day ($1000ish). When I questioned it told me I reached my max insurance benefit. Explained that was impossible, was told I had to pay full amount. Would not investigate further and told me if I had an issue to call my dental insurance company. I called immediately and they confirmed the dental office made a mistake and they hadn't ran it through my insurance. I received a voicemail the next day from the dental office saying they had a glitch in their system and I would be credited but No apology for the mistake. 3. Temp crown crumbled after 12 hours and I wasn't even eating or chewing. 4. Had to go back for 2nd temp crown. This time the young dental hygienist had a more seasoned lady help her. 5. Also at the one month crown appt I was fitted for a night guard. 6. Night guard came in 4-6 weeks later, it was the wrong one. 7. Had to comeback to be re-scanned for the correct one. Waited another 4-6 weeks and this one was incorrect. 8. Received a voicemail from them saying that Dr. Malloy wants to make it right so they are not going to charge me for the night guard. 9. Went in a 3rd time to be re-scanned for the correct night guard and they credited me the $375 I had originally paid. 10. Waited 6-8 weeks, finally contacted them. Yep, night guard was in. When I went to pick it up the receptionist at the front told me I owed them $375. Mind you this is the same lady who I had the encounter with about the crown. Explained to her that it was supposed to be free. She left her desk went in back then came back and told me this night guard was way more expensive then the original one I was quoted for so I owe them. I asked how much more and she couldn't tell me. Then said are you ready to run your credit card. I paid it. 11. It was time for my second 6 month cleaning. The hygienist called me on Monday and asked if I could come on Tuesday instead of Thursday because her mom was having surgery. Okay I felt terrible but I couldn't change my schedule. It's highly unprofessional for her to call me and ask me that. If she needed the day off then they should have rescheduled me or moved me to another person. Her not being there for her mom's surgery shouldn't have been on my shoulders. 12. Went for my cleaning. It was very awkward. She ended up putting fluoride on my teeth without asking me and I was unaware of her doing this. She then proceeded to walk me up to the front and tell the same receptionist I owed for fluoride. It was $30ish and yes I paid it. At the point I was so over that place, it wasn't worth even saying anything. Needless to say I switched dentist. I am so glad I did. I know Crow Valley reads and responds to these so I surely hope you make some major changes in your customer service. Your front office people are the face of your business. They are the 1st and last person a customers sees. I was a paying customer and should have been treated with kindness and compassion. Everyone makes mistakes, it's how you handle them that makes all the difference! Start showing you value your customers!

All the staff is friendly and Dr. Rector is the best! She's professional and caring. She has…read moretreated me for an autoimmune disorder and she has extracted teeth with limited pain.

It is always a good visit there. They are efficient and know their stuff. You can trust that they…read moreknow what they are doing .

Quality service for years; we travel from nearby Chicago to get the best care we have experienced…read morein these elderly times, especially. When younger, we brought numerous friends and family healthcare workers who were amazed and happy with results: dentures, root canal, periodontal disease checkups, xrays, basic cavity filling repairs.....etc.

Dr Botsko is a great dentist. He has been saving my 72-year-old teeth for decades. He always takes…read moreme in at once when i have an emergency. His staff are helpful and knowledgeable. Best Dentist in the QC

Dr Keech is very caring. The quality of care is excellent. Dental hygienist, Monica , was very…read moreprofessional. Office staff alerted me to an insurance option that provided more dental coverage.

Doctor Sheldon was amazing! Highly recommend, the overall staff was great! They answered all the…read morequestions we had and more.

Removed the wisdom teeth for both my son and daughter a week apart. Even took care of an extra…read moretooth my son had. Both healed well with no problems. The staff was very caring about both of them. (Just fyi notice the sign in the recovery room...NO Photos or Video! She tried to get picture inside her own mouth after coming out of surgery, not allowed!)

River Valley Oral & Maxillofacial Surgery in Moline, Illinois has always been my first choice when…read morerequiring oral surgery. For over 20 years Dr Lutchka, Dr Thatcher, and all their wonderful staff have consistently treated me with kindness, respect, and sympathy! Everyone is extremely polite, professional, knowledgeable, patient, and efficient! Thank you for the pleasant experience!

Going into my surgery I knew it wasn't going to be a fun experience but the need to bring in 5…read morepeople into one operating room seemed excessive and very intimidating, they warned me about this but it's not a good way to practice to keep patients calm. In addition to this they worked way to fast and made some mistakes and cut my cheek, I tried calling the office to speak to a nurse but they just tried to tell me that they had to make a cut in my gum but neglected to believe that they cut my cheek and now I have a spot where if I pull on my cheek air will push out of the void. At the end of the day I know I'm not a expert and they are the "trained" professionals but it just seems like they work to fast and don't care about you after the surgery. I would have left a lower review but my teeth did come out so they could have done worse.

surgery went smooth but other than the actual dentist pulling my wisdom teeth the nurses weren't…read morethe greatest. a surgery like this is incredibly stressful and they want you to calm down but also make it difficult TO calm down. my surgeon was nice but whoever the nurse i had was was very blunt and i get that she needs me to be calm but she really just stressed me more out especially when im disoriented trying to wake up from the anesthesia.

This is Michael Gahagan. I was seen on 5/25/2026. Everyone was very professional, courteous, and…read morecaring. All of my concerns and questions were addressed.

I have enjoyed the privilege of being a patient of Dr Danae Krutzfeldt for nearly 30 years! All of…read morethe staff I've encountered were very polite, friendly, professional, and exhibit high levels of understanding and sensitivity towards the needs of an apprehensive patient fearful of needles and most dental procedures! Despite my phobia of dental procedures, I actually look forward to my visits to Q-C Dentistry and my interactions with Dr K and Kathleen! Thank you for many years of wonderful, skilled and effective dental care!